i have supscription plan but i can't obtain product license

[Manoj311921777i30]

I just renewed my subscription and I downloaded an audio for my project but I can't find its license. and my subscription plan is also not showing

[moderator cured HTML formatting error]

[kglad]

@Manoj311921777i30 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

<moved from cc services>

[Shivangi_Gupta]

Hi @Manoj311921777i30 

We're sorry for the trouble. The subscription is showing active at our end. The solution articles shared by @kglad should be enough to get the issue resolved. If not, could you share a screenshot of what you see when you sign in to the Creative Cloud desktop application?

We're here to help.

Regards,

Shivangi

[Manoj311921777i30]

i have tried all these method as you suggest but it still showing in adobe
stock page (no plan).

[kglad]

<moved from account, payment & plan>

[Abambo]

So now that we know that you have a stock plan, you should tell us, if it is an individual plan or a Teams/Enterprise plan. And you should tell us if you also have a creative cloud plan and if that plan is an Enterprise/Teams or an individual plan. The more accurate information we have from the start, the faster we can propose a solution.

[Manoj311921777i30]

Yes I have creative cloud plan of individual (which have mentioned 10
assets download per month) but I can't download with licence.

[Abambo]

So your Creative Cloud plan and your Adobe stock plan are both individual plans?

What plans do you see, when you go to https://account.adobe.com/plans?

[Manoj311921777i30]

Creative Cloud All Apps 100GB

Get 20+ creative apps including Photoshop, Illustrator, InDesign, Premiere
Pro, and Acrobat Pro with 100GB of storage

[Manoj311921777i30]

thanks

[Manoj311921777i30]

i want to change my current plan to Photography plan (20GB), how can i do
that ?

[Abambo]

i want to change my current plan to Photography plan (20GB), how can i dothat ?
By @Manoj311921777i30

Does this help? https://helpx.adobe.com/manage-account/using/change-plan.html

[Abambo]

But there is no Adobe stock plan? At least you do not mention that?

[Abambo]

Do you happen to have a stock subscription? A Teams or Enterprise subscription, or an individual subscription?

Showing your plans (individual): https://account.adobe.com/plans

For a Teams or Enterprise subscription, you need to use the admin console as an administrator.

As for your stock file:

The file will be either in your download directory or in a library in the cloud. https://assets.adobe.com/libraries

Does this help?

[WendellaBee · Accepted solution]

Hi @Manoj311921777i30,

Any files that you've licensed from the Adobe Stock website will appear in your license history. Sign into Adobe Stock and click the avatar in the upper right corner of the page. There you can access your license history.