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A
amusesinger
Participant
July 24, 2023
Answered

Not able to save to library or delete from library

  • July 24, 2023
  • 1 reply
  • 946 views

I've been working on a project and saving stock images to a library for consideration. I discovered that a lot of what I tried to save wasn't saved. Where I had downloaded a preview I was OK and could go back and located an image, but even then when I tried to save it would save. I tried to delete images I was no longer considering and that didn't work. They came back. I cleared the cache and history on all three browsers I tried and then rebooted the computer. Still the same problems. Please fix this. It's creating a lot of extra work and some hours that I can't legitimately bill the client for.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi @amusesinger,

    I'm going to assume you are making these changes from the Adobe Stock website, can you try making these changes from https://assets.adobe.com/libraries?

     

    Could you please provide the steps you are using to make these changes? My team can try to reproduce the issue.

     

    Also, do your libraries contain a large amount of assets? Can you try creating a new library to save your files to and see if the behavior changes?

     

    Let me know what you discover with the above information. I'm going to cc my colleague @Bibilelo here also. He may have some other ideas when he comes online again. (He's in Europe.)

     

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    July 24, 2023

    Hi @amusesinger,

    I'm going to assume you are making these changes from the Adobe Stock website, can you try making these changes from https://assets.adobe.com/libraries?

     

    Could you please provide the steps you are using to make these changes? My team can try to reproduce the issue.

     

    Also, do your libraries contain a large amount of assets? Can you try creating a new library to save your files to and see if the behavior changes?

     

    Let me know what you discover with the above information. I'm going to cc my colleague @Bibilelo here also. He may have some other ideas when he comes online again. (He's in Europe.)

     

      J
      jorr@ejward.com
      Participating Frequently
      November 10, 2023

      I have the same problem. I cannot delete images from the stock adobe website library, but I can move them. A couple of weeks ago, I could not move them with manage.  

      Why is this marked solved when it is not and says it's being researched? 

      J
      jorr@ejward.com
      Participating Frequently
      November 10, 2023

      Never mind. I followed the link and it worked. Thank you. And I'll give you an upvote.

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