Problem with inovice in Poland

[IBCS_Poland]

I bought 5 pictures and I paid 49,14 Euro. But in invoice I have only Net amount 39,14 Euro without VAT.

My accountant told me that I should have 49,14 Euro in invoice.

Do you have similar problem? What should I do?

[Abambo]

The invoice should be what you paid for minus banking fees and conversion fees.

Contact Customer Care after having checked what fees your bank took...

[IBCS_Poland]

In Polish law finance should by full amount 49,14 Euro.

[IBCS_Poland]

I asked consultant in chat. Stil I have net amount 39,14

[Abambo]

what assets did you buy and how?

[IBCS_Poland]

5 pictures, i paid by credit card

[Abambo]

What I assume: You bought 5 credits for 39,95+VAT. So the invoice should show the amount of 39,95 and separately the corresponding VAT of whatever amount that is.

If that is not the case, you need to Contact Customer Care for this.

Not only Polish law expects to have all amounts on your invoice. If there is a VAT exempt because you provided a VAT number as of part of your business, the invoice should state that too.

[IBCS_Poland]

Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

[Abambo]

https://forums.adobe.com/people/IBCS+Poland  wrote

Thank you. Consultant told me:

At present we are not able to provide you the amended invoice.

As your subscription in cancelled status

I can understand but as your subscription was in cancelled status this is the reason I was not able to help u further

That's not correct. Credits are no subscription and in all cases should Adobe be able to provide a correct invoice.

I will escalate this.

[Abambo]

When contacted, make sure that the contact is Adobe staff (STAFF badge and Adobe logo with the name).

[Sheena Kaul]

Hi there,

I understand the issue here. We're trying to track the invoice which shows the charge as you're asking.

It's taking sometime. Appreciate your patience.

Regards,

Sheena

[Sheena Kaul · Accepted solution]

The invoice is now available in your account.

Also, I've emailed you the same.

[IBCS_Poland]

Thank you very much for you help!

[IBCS_Poland]

Adobe consultant solved my problem! Thank you!