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lulubelle1500
Participating Frequently
July 25, 2024
Question

Problems downloading images to my Mac

  • July 25, 2024
  • 2 replies
  • 651 views

All of the sudden high res images I'm downloading do not go in my downloads folder on my Mac like they used to. They do still go into my library. I cannot seem to get preview images to download anywhere that I can retrieve them.

 

I've tried several things suggested online to get this fixed to no avail. Not sure if the CrowdStrike outage over the weekend still has things messed up or if this is just bad timing? Any suggestions would be greatly appreciated.

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2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 25, 2024

The CrowdStrike outage concerned, to my knowledge, Windows computers. So I do not think that this is related to your issue.

 

It would have been good to know what exactly you have tried out so that I would not repeat the most obvious remedies:

  • retart your computer
  • clear cache and cookies
  • Check your download settings (they are as this only active after you hit the licence button!):

     

ABAMBO | Hard- and Software Engineer | Photographer
L
lulubelle1500Author
Participating Frequently
July 25, 2024

I forgot to mention, the images do not show as having been downloaded in the downloaded image list on my browser.

 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
July 25, 2024
quote

I forgot to mention, the images do not show as having been downloaded in the downloaded image list on my browser.

 


By @lulubelle1500

But when licensed, they show up in your licence history? And they get downloaded into your library?

ABAMBO | Hard- and Software Engineer | Photographer
L
lulubelle1500Author
Participating Frequently
July 25, 2024

OK, that looks like you did most of the common remedies. I'm not a macOS user, but a Windows user. So I cannot further check. But I doubt that the issue is OS related and Adobe stock dependant. I'm more inclined to say that some odd browser settings, or security settings, are blocking the downloads. If you can try on a different device, like an iPad, go ahead. On my iPad, the stock functionality works the same as on my Windows PC.


Thanks for trying to help. I appreciate it. I'll see if I can get on a PC and try.

 

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