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celestet64140334
celestet64140334
Participant
July 19, 2021
Answered

Received an error while trying to purchase a stock image

  • July 19, 2021
  • 2 replies
  • 1543 views

This is what the error message said: We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

Needed to download a vector and no matter what stock image I tried to download, it would get the same message.  I have the 40 credit plan and this was my first time using credits. 

Tried using a different browser, signing in and out, restarting computer etc.

This topic has been closed for replies.
Correct answer WendellaBee

Hi @celestet64140334,

I am sorry you had difficulty on the Adobe Stock site. This appears to be an issue that I have been tracking and we do have a resolution for this. However I will need you to contact customer support so we can work on this resolution for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

2 replies

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
July 30, 2021

Please try again. Customer care attempted to reach out to you so we could track this issue but received no response. I've looked into and you should be able to use your credits now. Please clear your history first.

J
JohnnyPequeno
Participant
May 31, 2022

I have a similar issue with my account. I always receive an error message while trying to purchase a stock image. I talked to the support, but they couldn't fix this problem.

 

 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
June 2, 2022

@JohnnyPequeno
Customer care is working on sending your issue to the Adobe Stock Engineering team.

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
July 20, 2021

Hi @celestet64140334,

I am sorry you had difficulty on the Adobe Stock site. This appears to be an issue that I have been tracking and we do have a resolution for this. However I will need you to contact customer support so we can work on this resolution for you.

 

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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