Refund Adobe Stock

[philipph50692061]

Dear Adobe Support Team

As I am unable to find another way of contacting you I am now using this forum.
I bought the 1 Year monthly payed Adobe Stock subscription yesterday only to realise that this only gives you access to stock images and nothing else. This is not what I needed and I then purchased the asset I need as an on demand option.

This however leaves me in an unplesant position. I did not want a subscription which lasts a year (I did not see that when I bought it) and also I did not want stock images.

I have seen that adobe stock customers can get a refund in the first 14 days of their subscription.
So I ask you adobe support to please:

1. Make sure that I have canceled my adobe stock subscription (I think I did but I am not quite sure)
   
   
2. Refund my purchase such that I do no longer have to pay the about 30 euro, every month until next year.

Thank you very much for your time
Philipp Hadjimina

[Beverley Gray · Accepted solution]

Hi Philipp

I can confirm that you have cancelled your Adobe Stock subscription.  You were not charged as the first month is free.

Kind regards

Bev

[philipph50692061]

So you can confirm that I will no longer have to pay a subscription fee? I.e. That everything is cancelled and that I will not have to pay the monthly installments until next year?

Thank you for your time

[twaritar3263062]

Hi Philipp,

Since you have already cancelled your Adobe Stock subscription- 10 images per month(one-year) plan, there will no further charges for the same in future.

Regards,

Twarita