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helene98537395
helene98537395
New Participant
October 23, 2017
Answered

Unable to open .ai/.eps licensed file

  • October 23, 2017
  • 1 reply
  • 514 views

I'm totally confused! I took out a free trial of Illustrator which has now expired. I have just attempted to make a single purchase of an image and was emailed a receipt for £5.99 plus vat. I clicked on download image to computer but when I attempted to open it, I got a message to say that my free trial has expired and to update my subscription. I can't now find the image I purchased on my PC so does that mean the image is lost or has the purchase been cancelled?

Do you have to have a subscription to CC to be able to purchase images? And when I've looked at the credit option, the smallest pack is £29.99 for 1 premium image. At this stage I only want a standard image until I decide whether to go ahead and purchase the full extended licence. It appeared to let me do this but having read the previous comments, am I right in thinking that a single image purchase option is not available? And do I need to have a subscription to CC to be able to purchase the extended licence?

Please can a member of staff clarify this for me as soon as possible?

Thanks Helen

    This topic has been closed for replies.
    Correct answer WendellaBee

    HI HS,

    You'll need an active copy of Illustrator to open your licensed files.

    EBQ

    1 reply

    FotoCV
    FotoCV
    Participating Frequently
    October 23, 2017

    Hi!
    I'm a contributor. All the images you can buy here you can also buy at Fotolia. There are all the same pictures, they are only assorted in another way. At Fotolia you are able to buy just one picture at a time. So please look there. :-)

    Carola

    helene98537395
    helene98537395Author
    New Participant
    October 23, 2017

    Hi Carola,

    Thank you for your reply. I have used Fotolia in the past but only have a couple of credits left so in this case it would have been cheaper for me to buy the single image for £5.99. Also, some of the extended licences on Fotolia are a lot more expensive than on Adobe Stock. So I was hoping to buy on an image by image basis from whoever is offering the best price.

    Kind regards

    Helen

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    October 24, 2017

    HI HS,

    You'll need an active copy of Illustrator to open your licensed files.

    EBQ

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