Your plan includes unlimited adobe stock downloads - Where are they?

[CodeSlayer2010]

Since my company set up my Adobe CC subscription earlier this year I've had this issue from the very beginning. 

"Your plan includes unlimited Adobe Stock downloads""Free with trial" button

From time to time the message "Your plan includes unlimited Adobe Stock downloads" appears in my Creative Cloud dashboard. However, whenever I search for an image and the browser window pops up with the results, every result has a blue button when you hover that says "Free with trial". When I click the download button, the filename has "preview" in the name and there are diagonal watermarks all over the image.

Maybe I'm misunderstanding something. I already have a plan that my employer pays for. The app itself is telling me that I have unlimited Adobe Stock downloads. But, I can't download anything.

It seems like it is trying to get me to pay for something that my employer is already paying for.

I found these related posts, but none had a clear answer to my issue:

• https://community.adobe.com/t5/stock-discussions/adobe-stock-daily-limit-of-free-downloads-message/t...
• https://community.adobe.com/t5/stock-discussions/free-stock-photo/td-p/13617548
  https://community.adobe.com/t5/stock-discussions/how-do-i-download-my-free-stock/td-p/13391266
• https://community.adobe.com/t5/stock-discussions/why-are-quot-license-for-free-quot-stock-images-wat...
• https://community.adobe.com/t5/stock-discussions/i-have-an-account-how-can-i-get-my-free-stock-photo...
• https://community.adobe.com/t5/stock-discussions/re-how-do-i-claim-my-10-free-stock-images/td-p/9935...

[EvilBug1]

Hi Codeslayer2010, can you check if you are in the right profile? To do this, click your avatar on top right of the stock website, your company name should show up as profile name, instead of "Personal". If not, click "Change Profile" to switch to the right one. 

Also, I can't find any company setup subscription by looking into your current account. Is there any possibility that it's signed up with other email address? If problem still exists after above steps, would you please share that email address through private message so I can help you out?  Thanks.

EB

[CodeSlayer2010]

Thanks for your reply @EvilBug1. Since I already have a long-standing account on personal email, I try not to post on my work email. But, yes in this case, the issue is with my work email that is attached to a different Adobe account. I have PM'd you.

[EvilBug1 · Accepted solution]

Hi CodeSlayer2010, I have confirmed you have the right subscription in the system and should have unlimited stock downloads. Please ask your team admin un-assign and re-assign you with the right product. Problem should be resolved after that. 
Thanks again for reporting this to us, and please let us know if problem still exist after above steps. 

[Ann Sattley22535717rmtw]

Hi there. I am having the same problem. Only I figured out that I could download pictures, but not videos.  Help?

[Abambo]

That depends on your plan. If you have Creative Cloud Pro for Teams or Enterprise, that includes only standard assets (but with an enhanced licence).

[Fernest]

Hello. I have the same issue. My Creative Cloud Desktop also says "Your plan incudes unlimited Adobe Stock downloads" but when I click "Go" it takes me to the webpage with Buy and Save to library options. I can save to library but it's watermarked. If I open in Photoshop, it's marked as "unlicenced". I have only one profile (my university). Am I misunderstanding something?

Thanks

[EvilBug1]

Hello Fernest. Thank you for reporting this issue to us. Please give me sometime looking into the problem. Will be back once we have any findings. 

[EvilBug1 · Accepted solution]

Hi @Fernest 

The issue should be fixed now. Thank you again for your patience. 

EB

[TypeKid]

I have the same error from last week.

[NIGEL FARAI39018474vq28]

I have the same issue plus when I try to use the adobe products like primiere pro it says licence expired even though it has not

[MacKenzieee]

I am having the same issue @EvilBug1 

[Liza5C0C]

@MacKenzieee - could you please try again and let us know if it works? If you are still facing the issue, could you please provide detailed information about the exact steps you are taking? 

[MacKenzieee]

@Liza5C0C I logged out and back in and the issue still persists. I'm not sure what else to do. 

[Liza5C0C]

@MacKenzieee - sorry for the inconvenience. Are you unable to license/download images? Please confirm that you're logged into the correct profile. I see that you were able to download a vector today. 

[MacKenzieee]

I didn't download anything from Adobe today. I got a notification that I have unlimited stock downloads and I added a clip to my cart but it still wants to charge me credits. I am logged into my work Adobe account.

[Liza5C0C]

@MacKenzieee - are you seeing "Unlimited assets" badge when logged into your work Adobe account? 

[MacKenzieee]

No, I don't see an unlimited assets badge. It says I have no plan but also tells me my plan includes unlimited stock downloads. I really appreciate your help on this. It's very confusing and frustrating. 

  

[Liza5C0C]

@MacKenzieee - could you please let me know how many profiles are you seeing? You can send me a screenshot in DM. 

 

[MacKenzieee]

How do I get to the Change Profile screen? When I click my profile picture or manage account, I don't see anything about changing my profile. When I log in, it gives me the option to click Personal or Work/School and I always select Work/School. Also, how do I dm? 

[Liza5C0C]

If you click on your profile picture, you should see "Change Profile" option. 

To send me a direct message, please click on my nickname and there will be "Message" CTA

[Liza5C0C]

@MacKenzieee - just sent you DM

[MacKenzieee]

It only shows me your name when I click on it, not sure where to find dm

  

[Liza5C0C]

@MacKenzieee - do you see the message icon in the top right corner? 

 

[MacKenzieee]

No, there's no icon.