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Crash on Startup Related to Python Plugin --disable-python makes it work

AdamK_DF
Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Currently attempting to start painter with the default executable makes it crash silently with the last line in the log: 

 

[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin resources-updater located at file:///C:/Users/adamkelsey/Documents/Adobe/Adobe Substance 3D Painter/plugins/resources-updater/main.qml"
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin "
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin located at qrc:/plugins/pythonjsonserver.qml"
[INFO] <Qt> "[DBG INFO][Plugins]" "Reloading plugin "
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin located at qrc:/plugins/pythonjsonserver.qml"

 

Switching to a modified executable with --disable-python the program loads properly, but obviously, python is not available. This is a problem since much of our codebase is python and it would be a significant amount of work to switch it over to java. 

 

I have already attempted the fixes list in the support page for crashes but I am still having the issue. There are several other machines that have the issue and I am gathering information on those as well. Here is the machine I'm looking at right now:


Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 64.0 GB (63.7 GB usable)
Device ID 8FED4E42-75D7-4BE4-8411-CBC9F23CECAB
Product ID 00330-80000-00000-AA271
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 11 Enterprise
Version 21H2
Installed on ‎6/‎11/‎2022
OS build 22000.856
Experience Windows Feature Experience Pack 1000.22000.856.0

Bug Unresolved
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Bugs & Crashes
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correct answers 1 Correct answer

AdamK_DF
Community Beginner , Dec 12, 2022 Dec 12, 2022

ok, After much digging on multiple machines. I was able to determine that substance is failing to initialize python. 

 

The fix was to force it to look directly at its python.exe. I was able get all our machines working WITHOUT the --disable python flag:

 

Adding the following path to system path variable and MOVE IT TO THE TOP made it load up with the python plugin:

 

C:\Program Files\Adobe\Adobe Substance 3D Painter\resources\pythonsdk

 

AdamK_DF_0-1670884864875.png

 

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AdamK_DF
Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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I gathered some more log files from other machines: They are attached. as well as the log

[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName:  "Adobe Substance 3D Painter"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion:  "8.2.0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName:  ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber:  1987
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture:  "x86_64"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion:  "772e8c568b0b05753504c17acf6c5f950b1c5093"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion:  "Windows 10.0.19045"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel:  "Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram:  "48831 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap:  "Not bounded"
[INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: "
[INFO] <Qt> "[DBG INFO][Main]" ""
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVendor:  "NVIDIA Corporation"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glRenderer:  "NVIDIA GeForce RTX 2080/PCIe/SSE2"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glVersion:  "4.5.0 NVIDIA 516.94"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" glslVersion:  "4.50 NVIDIA"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" vram:  "8010 MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" preemption:  Pixel
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Number of detected GPU devices: 2"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-desc: NVIDIA GeForce RTX 2080"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-vendorid: 0x10de"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-deviceid: 0x1e82"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-version: 31.0.15.1694"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minversion: 26.21.14.4250"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minname: 442.50 WHQL"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minurl: http://www.geforce.com/drivers"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-desc: NVIDIA GeForce RTX 2080"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-vendorid: 0x10de"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-deviceid: 0x1e82"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-version: 31.0.15.1694"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-minversion: 26.21.14.4250"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-minname: 442.50 WHQL"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-minurl: http://www.geforce.com/drivers"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[1] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" OpenGL max version  4 . 50
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" Max texture image units  32
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" GLSL max version  450
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" Feature: Bindless textures
[INFO] <Qt> "[DBG INFO][Iray Service]" Iray dso path:  "C:/Program Files/Adobe/Adobe Substance 3D Painter/PlugIns/iray"
[WARN] <Qt> "[DBG WARNING][Iray Service]"    0.1   DYNLIB main error: Failed to load library
[WARN] <Qt> "[DBG WARNING][Iray Service]"    0.1   INDEX  main error: Failed to load libnvindex.dll
[WARN] <Qt> "[DBG WARNING][Iray Service]" MDL search dir path not found 'c:\ProgramData\NVIDIA Corporation\mdl'
[WARN] <Qt> "[DBG WARNING][Iray Service]" Fail to add Path: c:\ProgramData\NVIDIA Corporation\mdl
[WARN] <Qt> "[DBG WARNING][Iray Service]" MDL search dir path not found 'c:\ProgramData\NVIDIA Corporation\MDL Material Exchange Package\mdl'
[WARN] <Qt> "[DBG WARNING][Iray Service]" Fail to add Path: c:\ProgramData\NVIDIA Corporation\MDL Material Exchange Package\mdl
[WARN] <Qt> "[DBG WARNING][Iray Service]" MDL search dir path not found 'D:/Users/rogue/Documents/mdl'
[WARN] <Qt> "[DBG WARNING][Iray Service]" Fail to add Path: D:/Users/rogue/Documents/mdl
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///quad.fbx"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt://'"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: [FBX] : Normals found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: [FBX] : No Binormals found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: [FBX] : No Tangents found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: [FBX] : No Vertex Colors found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: [FBX] : UV found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Entering post processing pipeline"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: RemoveVCProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: RemoveVCProcess finished. Data structure cleanup has been done."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: FindDegeneratesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: FindDegeneratesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: GenUVCoordsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: GenUVCoordsProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: PretransformVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: PretransformVerticesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Removed 2 nodes and 0 animation channels (2 output nodes)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Kept 0 lights and 0 cameras"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Moved 1 meshes to WCS (number of output meshes: 1)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: TriangulateProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: TriangulateProcess finished. All polygons have been triangulated."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: SortByPTypeProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Points: 0X, Lines: 0X, Triangles: 1, Polygons: 0 (Meshes, X = removed)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: SortByPTypeProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: SplitMeshByUDIMProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: SplitMeshByUDIMProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Generate spatially-sorted vertex cache"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: GenVertexNormalsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Skipping one or more lines with the same contents"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: GenVertexNormalsProcess finished. Normals are already there"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: CalcTangentsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: CalcTangentsProcess finished. Tangents have been calculated"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: JoinVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Mesh 0 (Plane) | Verts in: 6 out: 4 | ~33.3333%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: JoinVerticesProcess finished | Verts in: 6 out: 4 | ~33.3%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Leaving post processing pipeline"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///quad.fbx successfully loaded in 15 ms"
[INFO] <Qt> "[DBG INFO][ACEComponent]" "Adobe ACE: Using BIB version " 131076 .
[WARN] <Qt> "[DBG WARNING][ACEComponent]" "Duplicated profile sRGB IEC61966-2.1 found. Ignoring profile"
[WARN] <Qt> "[DBG WARNING][ACEComponent]" "Duplicated profile sRGB IEC61966-2.1 found. Ignoring profile"
[WARN] <Qt> "[DBG WARNING][ACEComponent]" "Duplicated profile sRGB IEC61966-2.1 found. Ignoring profile"
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Resources List Model> Icons memory budget set to 100MB.
[WARN] <Qt> QObject::connect: signal not found in QItemSelectionModel
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_translate.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_translate.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_rotate_quarter.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_rotate_quarter.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_rotate_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_rotate_collision.obj successfully loaded in 2 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_scale.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_scale.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_LX.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_LX.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_LY.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_LY.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_center.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_center.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_projection_surface.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_projection_surface.obj successfully loaded in 1 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_projection_surface_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_projection_surface_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_symmetry.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_symmetry.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_symmetry_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_symmetry_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_translate.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_translate.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_LX.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_LX.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_LY.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_LY.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Load qt:///gizmo/gizmo_double_axis_collision.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T15888: Assimp 3.1.6393133 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T15888: Import root directory is 'qt:///gizmo/'"
[INFO] <Qt> "[DBG INFO][Scene 3D]" "3D scene qt:///gizmo/gizmo_double_axis_collision.obj successfully loaded in 0 ms"
[INFO] <Qt> "[DBG INFO][Mouse3D]" Starting 3Dconnexion Navlib...
[WARN] <Qt> "[DBG WARNING][Mouse3D]" "Could not initialize the 3Dconnexion library (error code: -2147024770). The SpaceMouse device will not work."
[INFO] <Qt> "[DBG INFO][Automatic unwrap]" "Automatic UV unwrapping build version: 0.9.3+50.6e399dce, runtime version: 0.9.3+50.6e399dce"
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin autosave"
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin autosave located at file:///D:/Users/rogue/Documents/Adobe/Adobe Substance 3D Painter/plugins/autosave/main.qml"
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin dcc-live-link"
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin dcc-live-link located at file:///D:/Users/rogue/Documents/Adobe/Adobe Substance 3D Painter/plugins/dcc-live-link/main.qml"
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin photoshop-export"
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin photoshop-export located at file:///D:/Users/rogue/Documents/Adobe/Adobe Substance 3D Painter/plugins/photoshop-export/main.qml"
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin resources-updater"
[INFO] <Plugin - resources-updater> No project open, resources updater discarded
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin resources-updater located at file:///D:/Users/rogue/Documents/Adobe/Adobe Substance 3D Painter/plugins/resources-updater/main.qml"
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Loading plugin "
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin  located at qrc:/plugins/pythonjsonserver.qml"
[INFO] <Qt> "[DBG INFO][Plugins]" "Reloading plugin "
[WARN] <Qt> QFSFileEngine::open: No file name specified
[INFO] <Qt> "[DBG INFO][Plugins]" "Enable plugin  located at qrc:/plugins/pythonjsonserver.qml"

 

image.png

 

 

 

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AdamK_DF
Community Beginner ,
Dec 12, 2022 Dec 12, 2022

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ok, After much digging on multiple machines. I was able to determine that substance is failing to initialize python. 

 

The fix was to force it to look directly at its python.exe. I was able get all our machines working WITHOUT the --disable python flag:

 

Adding the following path to system path variable and MOVE IT TO THE TOP made it load up with the python plugin:

 

C:\Program Files\Adobe\Adobe Substance 3D Painter\resources\pythonsdk

 

AdamK_DF_0-1670884864875.png

 

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