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I got error on importing my fbx object into Adobe Substance Painter

Community Beginner ,
Jul 16, 2023 Jul 16, 2023

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My Adobe Substance Painter is V9 and my Graphic Card is NVIDIA GEFORCE 3050 Ti When importing a fbx file into software from Maya I got this error "Could not create an importer." I'd tried to import the obj file but the software got stuck in loading the file.Would you please help me what should I do?Screenshot (253).png

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correct answers 1 Correct answer

Community Beginner , Jul 19, 2023 Jul 19, 2023

 

@Cyril Dellenbach, I unchecked the include options in Maya during the exporting process and then my file was easily imported to the PT.

thanks for the help I really appreciate that.Screenshot (254).png

 

 

 

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hello @Atousa3111195467d5,

 

Could you share with me the file causing issues? You can send it to me privately at cdellenbach@adobe.com

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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Thank you, sir. I just sent you both fbx and obj files.

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Community Beginner ,
Jul 18, 2023 Jul 18, 2023

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Hi @Atousa3111195467d5,

 

Thanks for the file.

 

I've checked the file, but wasn't able to open it in any software, neither in .FBX nor in .OBJ (With that being said, I didn't check with Autodesk's suite). 

 

I'm not a Maya expert, but my guess is that there are some specifics parameters enabled at the export preventing a good reading of the files.

 

Can you share a screenshot of these parameters?

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jul 19, 2023 Jul 19, 2023

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@Cyril Dellenbach, I unchecked the include options in Maya during the exporting process and then my file was easily imported to the PT.

thanks for the help I really appreciate that.Screenshot (254).png

 

 

 

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