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A
Atousa3111195467d5
Participant
July 16, 2023

I got error on importing my fbx object into Adobe Substance Painter

  • July 16, 2023
  • 5 replies
  • 2330 views

My Adobe Substance Painter is V9 and my Graphic Card is NVIDIA GEFORCE 3050 Ti When importing a fbx file into software from Maya I got this error "Could not create an importer." I'd tried to import the obj file but the software got stuck in loading the file.Would you please help me what should I do?

5 replies

A
Atousa3111195467d5Author
Participant
July 19, 2023

 

@Cyril Dellenbach, I unchecked the include options in Maya during the exporting process and then my file was easily imported to the PT.

thanks for the help I really appreciate that.

 

 

 

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    July 19, 2023

    Hi @Atousa3111195467d5,

     

    Thanks for the file.

     

    I've checked the file, but wasn't able to open it in any software, neither in .FBX nor in .OBJ (With that being said, I didn't check with Autodesk's suite). 

     

    I'm not a Maya expert, but my guess is that there are some specifics parameters enabled at the export preventing a good reading of the files.

     

    Can you share a screenshot of these parameters?

     

    Best regards,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
    A
    Atousa3111195467d5Author
    Participant
    July 18, 2023

    @Cyril Dellenbach 

    A
    Atousa3111195467d5Author
    Participant
    July 18, 2023

    Thank you, sir. I just sent you both fbx and obj files.

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    July 17, 2023

    Hello @Atousa3111195467d5,

     

    Could you share with me the file causing issues? You can send it to me privately at cdellenbach@adobe.com

     

    Let me know,

     

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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