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Substance is crashing when opening any file.

Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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Substance P is crashing when I open any file...well, I don't even have to open it. As soon as I open the HHD drive then navigate to the folder Substance closes. Should I copy my working files to an SSD drive? I am using HFS+Paragon to read a Mac SSD drive on Windows(Says in the documentation this could be causing a problem). I deleted it but the problem still occurred. I am not sure what to do next. I attached the log file.

Any help would be greatly appreciated.

Thanks,

Paul

 

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2 Comments
Adobe Employee ,
Aug 03, 2022 Aug 03, 2022

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Hi, 

Have you tried doing a clean install of Substance Painter after using HFS+? 

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Hello,

Yes I tried that, but it was not the problem. I figured out what the issue is. It has something to do with my folders. If I put the files I am using in a maze of folders Substance closes, but if I save my files in one folder that is easy to access Substance has no problem.

A major problem I am having is Substance maxing out the GPU just to open files. I am using Nividia Gforce RTX 2080 Ti, 64GB Ram, and Have over 200 GB remaining on SSD. Any idea what is happening?

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