Substance Painter crashes when I switch texture set

Report · Jul 12, 2022

Hi guys,
I'm using right now substance painter and it crashes almost everytime I change a texture set.
I am not sure what is causing this problem as my computer is in the optimal category of the system requirements in the documentation.

the file is quite heavy but i'm not sure if it's that heavy (4.53 gb)
it usually happens when I made a change and substance needs to update it and then switch texture set while the bar is still "loading", especially after I work on a file a lot. it's sort of annoying because I need to save the file every time I want to switch texture set, which is not terribly bad but it's still pretty annoying.

If there's a fix I'd be extremely happy, as I need to finish my work in 2 days...

Thanks guys!

Report · Jul 13, 2022

Hi,

It seems you have some files in your shelf or your project that are saved on OneDrive ("C:/Users/evyat/OneDrive/Documents/Adobe/Adobe Substance 3D Painter/assets").

We are aware of problems when having files, resources, or trying to save into an online storage application (like OneDrive and DropBox).

Can you try to move your files into a de-synchronized folder and see if it solves your crashes?

Right now we are still investigating this issue.

If you have any questions, feel free to ask.

Regards,

Geoffroy SC