Participant

substance painter free trial pinkish material issue

hello, i downloaded free trial of substance painter on macos and i found that the majority of shaders are pinkish, what's the solution please?

Participant

I tried to updates the shaders but same issue, but i understood maybe it comes really from the mac specs itself..

Participant

Thank you so much for your cooperation!

Community Manager

Thanks, there's also a log file in the path mentioned earlier.

Usually, pink materials in the library are due to an under minimum requirement hardware. Make sure the MAC specs meet our requirement.

It could also be related to an outdated GPU driver, so it's worth to check for new updates.

Lastely, the shader could also be outdated. In order to check, Resources Updater > Shader > Update

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

Participant

Community Manager

Would you mind sending me your log, so I may take a closer look? You will find it under:

C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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