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Unable to launch substance 3D painter

Community Beginner ,
May 22, 2023 May 22, 2023

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My Substance 3D painter stopped working recently. Unable to launch the application. 

On the same host, Substance 3D designer is working very well. 

The 2 applications were installed together. 

Upgraed GPU Geforce 3080 driver to the latest, still no luck.

The log is enlosed.

 

Bug Unresolved
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8 Comments
Adobe Employee ,
May 23, 2023 May 23, 2023

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Hi @Shan299975432wso,

 

Thanks for the message.

 

Except for your brand new GPU, your system is below the minimum requirement for running Substance 3D Painter and this can result with several problems like the one you're facing.

 

With that being said, if Substance Painter previously worked correctly, you can always try to reinstall the soft, but I am not sure this will help

We can also try several things to optimize the project. While creating a project, make sure your Document Resolution is 1024 or below, but not above. I'd advise you to avoid the UV Tile workflow as much as possible and to deactivate the Temporal Anti-Aliasing under the camera settings.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
May 23, 2023 May 23, 2023

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Hi Cyril, Thanks for your prompt reply.

My host is powerful. It's a new DELL Precision 5820 Towner (CPU: W2295 18C 3.0GHz, RAM: 64GB, SSD: 1TB+2TB, GPU: 3080). 

So I think the issue is not with computer hardware capability.

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Oh sorry, I didn't get you were streaming another PC.

 

Well I think there's an issue with your Substance Plugins (photoshop-export, resources-updater, etc.) and that's why I suggested to make a clean reinstall of Substance 3D Painter.

 

Just to be clear, does Substance 3D Painter open a window or crash before even launching properly? 

 

Keep me informed.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
May 24, 2023 May 24, 2023

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Hi Cyril,

We uninstalled the plugin's and reinstalled Substance 3D Painter. Still, we are only able to get the loading application session.

After some time, the loading application session disappears, and Painter dialog session doesn't appear at all.
Substance 3D Painter loading page.png

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Community Beginner ,
May 30, 2023 May 30, 2023

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Hi Cyril,

Can you please share further suggestions to this case?

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Shan299975432wso,

 

Sorry for the delay.

 

For this specific issue, I'd advise you to rollback the GPU driver. It seems we have issues with the latest NVIDIA driver and this could very well be what's preventing the app to launch properly.

 

Let me know,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

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Hi Cyril,

On another host, with the same driver version and same hardware configuration, the painter application is working very well.

The difference is, on the good host, I only have Windows, Office, antivirus and Adobe Substance 3D Painter. Nothing else.

So, I guess it's not the driver issue. Suspecting there was something confliction, but I don't what it was.

I read the guide in Adobe website regrading 3D Painter issue, and leant that it would conflict with Autodesk, or something else. I tried all of the applicable steps. Still no luck.

 

Thanks,

Shan

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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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I don't think it's related to your current issue, but considering the weird characters in the log I prefer to be sure, so could you tell me in which language your Substance 3D Painter is set up?

 

A lot of things seems to point out the host PC (especially if you tried it with a similar one). Have you already tried to open Substance 3D Painter directly with the host PC? If it still isn't running, this is certainly due to the host and I'd advise you to compare it with the working one to find what's the difference causing issues.

 

Best regards,

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe

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