Skip to main content
Participating Frequently
July 19, 2022
Question

Link media doesn't work - 2022

  • July 19, 2022
  • 4 replies
  • 1699 views

Link media doesn't work with some files.

Version 22.5.0 Build 62

Canon SL3 camera.

 

This topic has been closed for replies.

4 replies

Nate Boerman
Community Manager
Community Manager
July 20, 2022

Hey Marcus. 
Sorry you are getting bounced around.  If you could pass me some sample media, I'll take a look into the issue and see what is going on here. 
-Nate

Participating Frequently
July 20, 2022

Hello, Nate.

Yes, please check this link bellow:

https://youtu.be/ovaEg2WUX10

Nate Boerman
Community Manager
Community Manager
July 20, 2022

Sure, here it is:

https://we.tl/t-di3eMN6bJg


Hey Marcus.  Thank you for the media.  

Questions for you -
1) Are you able to import the offending clip(MVI_8568.MP4) into the project (File // Import)
2) Was MVI_8553.MP4 also displaying a file import failure?
3) Are other collaborators that are working on this team project observing the same issue?  Are they windows also?
4) Do you have the same issue importing from a different file location like a network share or local hard disk?

Thanks,
-Nate

Participating Frequently
July 19, 2022

 

Peru Bob
Community Expert
Community Expert
July 20, 2022

Since this is a Teams project, I'm going to move this to the Teams forum.

Participating Frequently
July 20, 2022

Ok, sorry.

Thanx for that.

 

Peru Bob
Community Expert
Community Expert
July 19, 2022

Is the media on a drive not connected?

Participating Frequently
July 19, 2022

Its in a usb driver, Seagate 5tb, but it has never happened before. It always works ok.

Ann Bens
Community Expert
Community Expert
July 19, 2022