Unknown Error after syncing on Team Project
The company I work at has Enterprise Creative Cloud licenses. We have a video studio with 4 editors who are working on a team project. Last Friday (11/10), one of the editors made updates to the team project and synced. Upon doing so, Adobe Premiere Pro gave an Unknown error that just loops with this particular project. Error states to close Premiere Pro and reopen however as mentioned above, the error just loops. Editor has done a restart and a shutdown. Adobe Creative Cloud and all apps including Premiere Pro are up-to-date. Editor is on a 2019 Mac Tower with Apple Silicon chip and running Monterey macOS 12.6.3. We've checked for any firewalls and none are enabled. The other 3 Video Editors can access same team project without issue. We've ruled out Premiere Pro by having a different editor in the group log into Premiere Pro on same Mac Tower as user getting error and works fine. I had one of the editors to make a copy of the team project, invite the editor having issue and see what happens. Editor can open a copy of the project but issue is it won't have what the editor has added to the team project prior to 11/10. So we've determined there is something in the team project not allowing user to update. Anyone else experience something like this? Is there a log file we can view to see exact issue within the team project? Editors can complete the project but concern is this happening again down the road.
