Participant

Question

"Login to the team projects service failed due to a network...error"

Forum|Forum|9 years ago
January 18, 2017
6 replies
7773 views

I get this message when I go to open team projects, I have a fairly good wi-fi connection - one in which I'm able to watch/stream video on.

I've tried all the standard fixes, any other advice?

Cloud sync

This topic has been closed for replies.

M

Melanie34910291gpep

Participant

I'm having a similar issue. I can open team projects, but the entire project shows up blank. None of the files or sequences associated with the project are showing up in the panels.

igorcaiedoamaral

Participating Frequently

Hi there
Here is happening something pretty similiar when I'm trying to save my project with a new name. The project appears not being saved (keeping the actual name). But if I restart it, my Premiere shows the new version (image attached).

A

Anonymous

Has there been a solution yet? I converted a project into a team project - which worked in my admin account. Now I created a second standard-user on the same mac, because someone else has to work on the project. But when I open the premiere team projects, I get the messages "Unnknown error during loading. Please check you internet connection" and "Collaborators will appear offline because the presence service for "project name" is currently unavailable. We will continue to retry the connection in the background." When I go back to the other account I can open the project without warnings. I tried to trash all premiere preferences and disabled the macos firewall. What else can I try?

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Anonymous

Even a brand new team project created from the second standard user has the same issues..

kennethk48394351

Participant

Hello,

I have a really unfortunate workaround. After Adobe failed to fix this issue, they essentially blamed it on a firewall and or proxy that was blocking communication. They told me to contact my own IT department. We ran a few tests and I recommended a solution that ended up working.

My workaround was to create a new user on the same exact machine:

- Open and Login to Adobe Cloud

- Install Premiere Pro

- Launch Team Projects

I'm currently back on Team Projects - but am upset that I'm losing my profile when Adobe should have a clear fix. This is not a proxy or firewall issue as Adobe claims. I have a team on the same server, using the same version, all on LAN, and they're totally able to use Team Projects.

P

philipw78557413

Participant

Any fix on this? I've been having the same issue as well.

reehoffdesign

Participant

I also have this same issue. Any fixes yet?

christiane4686395

Adobe Employee

I've sent you a private message so we can try to figure out what could be causing this.

christiane4686395

Adobe Employee

Please note that you must have a Creative Cloud for Teams or Creative Cloud for Enterprise account in order to use Team Projects.

Compare plans | Adobe Creative Cloud for business

R

Ramesh_Encore

Adobe Employee

Hi,

Could you please post the screenshot of the entire application when you get this message?

Also, could you please try the following steps and see if you can get it working:

Quit all your Adobe applications.
Launch Creative Cloud Desktop application and Sign out from there.
Quit Creative Cloud application as well.
Now launch the Creative Cloud application again and sign in with the same user.
Once you are signed in again, now try opening a team project from your client application (Premiere Pro or After Effects or Prelude)

Thanks,

Ramesh.