What paperwork are you doing that you plan to submit? What version of the software are you transferring? Is it just AE or a whole suite? It sounds like you need to contact Adobe's customer service. ... View more

In the past, I've seen the k-light codec pack cause so many problems that the machine had to be wiped and the OS installed fresh before all the issues went away. This happened more than once. You may have to do the same. That codec pack must be good for something, but it does not play well with professional video applications. Vegas, Avid, Adobe etc. all have had issues when it's been installed. I would stay far away from it. ... View more

Phijllbo123 wrote: I don't use AE very often, I spent the entire day working on a project (due tomorrow morning) only to discover I cannot render any video due to the ram preview error: need more than 2 frames... I've read through this thread which states the bug has been fixed. I'm working with AE CC 2014 ver.13.1.1.3, Mac OS 10.8.5. My file has no audio. I tried to save to both CC and CS6 versions but neither of them worked. I also tried to render the file in OS 10.6.8 with AE CS6 with no luck. I also notice the last comment here is Oct, 2014, has this problem been solved? Thanks in advance for any help/ideas you can give. The bug that had this message popping up when scrubbing audio HAS been fixed. (And it wasn't even present in CS6). So you are experiencing an entirely different issue. That message can pop up for a number of reasons. Especially since you seem to be having this error with multiple OS's and several different versions of AE, the problem must be inherent in your comp. And here we have an issue: we know nothing about your compositions! What format(s) and codec(s) are being used? What assets are in the comps? What effects are you using? What scripts have you installed? What expressions are you using? What are the technical specs of the machines? Etc . And, since your issue is entirely unrelated to the audio scrubbing bug, it would probably behoove you to create a new topic rather than tagging on to this, already answered and unrelated, topic. ... View more

audio problem wrote: Hey, I have tryied to check my waveforms then I am using my movie clip and it shows no audio waveform at all, how could I fix it? Other videos I tryied there was shown waveform. Thank you. What version of AE are you using (down to the last decimal point)? If you're using CS6, the version number should be 11.0.4. Now, I see that your footage is MPEG. Some flavors of MPEG don't have the audio in a way that AE can read. If updating to the latest version of your AE doesn't work, try transcoding your video footage into a production codec. Alternatively, simply render out a WAV file from your editing program (Premiere Pro, Vegas, etc.) and drop that in the AE timeline too. ... View more

Fengo Iruga wrote: If it is included, why did it not download when I had downloaded After Effects? What makes you think it didn't come with AE? It's not software you launch independently of AE. Follow the tutorials in Todd's link for info on how to use it. ... View more

What "download section" are you referring to? What are you clicking on? What is it doing? Are you getting error messages? The best way to download AE is to use the Creative Cloud app. ... View more

-**- wrote: uuuusssinnnggg AAAMMMEEE fffooorrr eeexxxppoorrt iiss soooo ssssslllooowwww. Then render into an intermediate codec from AE and use that in AME to create your final deliverable. This is what I did even before they removed the h.264 encoder from AE.  ... View more

uneternal wrote: Adobe should listen to what users demand, and add every card. On unsupported cards, there could be just a note "your card will work, but its not supported". They did do that. On the latest versions of AE, you can tick a box to use unsupported cards. ... View more

What OS is on your new Mac? I'm doubtful AE CS3 will even run if it's new! The oldest version of AE that is okay to run on OSX v10.10 (Yosemite) is CS6 (After Effects version 11.0.4). I'd recommend just upgrading to After Effects CC 2014. It's significantly cheaper than $1,000.00 (think $20 a month or $50 if you want the ENTIRE software suite) The current version of AE is 13.1.1 - to compare, AE CS3 is version 8.0.2 If I remember correctly, CS3 was the first version of AE that even supported Intel processors on the Mac! Anyway, in case it might work, the serial numbers should be on the case that the After Effects version 7 discs came in. If you don't have a serial number on that disc and you were doing some form of online activation, you're in for some more fun! Adobe no longer supports CS2 online activation. Instructions for activating stuff from that long ago here: Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 ... View more

waypasthadenough wrote: Well, it seems that comodo firewall was blocking it somehow. I'm on chat with then and they don't seem to have a clue either. Photoshop opened without asking me to register so maybe it'll work now. Thx. Awesome! Glad you're on the trail. ... View more

waypasthadenough wrote: Thanks, how silly of me to think Adobe might give a damn even if I'm not sending them money every month. I think Adobe does care. I don't see where I said that they don't. I'm sorry if I was unclear in what I said. waypasthadenough wrote: I'm really, really, to the 10th power pissed off that I can't find an adobe 'employee' or 'associate' or whatever they call their human resources to answer a few simple questions. That's ridiculous. Do they actually have a real 'customer service' page? And if so why is it so hard to find it? I thought somebody in this thread linked it. I found it very easily by going to the Menu on Adobe.com, choosing Learn & Support, clicking on Contact Support, then filling out the requested info (Software: After Effects, Issue: Installation, etc.) See if this works: Contact Customer Care It may be different for me than it is in your country though. Where are you located? Anyway, on my end, I followed those steps and got to clickable links that were for online chat or phone support. And, as I mentioned previously, if you want help on these forums while you're waiting to find a way to talk to a human, some more info would really help us help you. ... View more

naffee wrote: Can you imagine any other industry leader waiting over a YEAR for an update? Yes. Apple for numerous things. However, I do agree with you that it is taking a really long time considering what we are used to from Adobe. That being said, I'm impressed that Adobe has committed to even do an update at all considering that CS6 is two full versions behind. ... View more

waypasthadenough wrote: Do any Adobe employees actually look at this???????????? This is a user-to-user forum, so they are under no obligation to do so. However, in my experience, Adobe employees do occasionally pop their heads into some forums. waypasthadenough wrote: Are there any human beings out there????????????? I'm a human! I can't help much, but I'm a human. I can't see that link you posted - as it appears to be a direct message. Try posting a screenshot. If you want help on these forums from people, sharing more information might also help. When you say that you can't get it to activate, what do you mean? What steps are you taking? What is happening in response to those steps? Are you getting error messages? If so, what is the text of those messages? I mean, I don't have a copy of CS3 laying around the office to follow along (I mean, that's five versions ago!), but it's possible that some others here might. (I might actually have it at home though, now that I think about it. When I get home tonight, If I remember, I might give it a go) I assume you've already gone through these steps from the Activation & Deactivation Help page: Make sure that your computer is connected to the Internet. Start the application. Choose Help > Activate. (If this option is dimmed, you've activated your software) Log in with your Adobe ID (usually your email address) to activate your software. If you don’t have an Adobe ID, you see an option to create one. Optional (CS5 & earlier): After you activate, also register your Adobe product for faster and easier access to support and upgrades. ... View more

Wes Plate wrote: NOW I can use the Camera Tracker! Woohoo! ... View more

Wes Plate wrote: Was there ever resolution on this? I'm having the same problem in After Effects 13.1.1.3 ... This happens every time I try to use the Camera Tracker. Double-check all your security, firewall, antivirus, etc. Often overly-aggressive security software can block internal connections that AE requires to use the camera tracker. ... View more

fixing permissions problem that impedes start of Adobe applications ... View more

It looks like you've added the text in a precomp. As Rick says, you have to duplicate the precomp in the project panel and then bring the new precomp into your main composition. If you duplicate it in the timeline panel, it's just adding another reference to the composition. You really need to understand the basics of how to work in AE. What precomps are and how to use them is essential knowledge. I'd suggest starting here: Getting started with After Effects You don't even need to do precomps like that. You could just put text layers in your main comp and parent them to bubbles (or, and here's a fun idea) tie the position of the text to the bubbles with expressions, but not the rotation. That way, the bubbles can fly around as much as you like, but the text stays upright. ... View more

What changes are you making? Also, why not create these as Shape layers in AE? ... View more

CARLOSA345 wrote: First of all do you  work for Adobe? I do not work for Adobe. I'm a user like you. People on forums helped me out a lot when I was first learning AE over a decade ago and I like giving back to the communities that helped me so much. CARLOSA345 wrote: All 3d applications which are doing more intense calculations than AE dont require fine tuning to work properly. This is a very valid frustration. It certainly seems as if it should behave differently. However, your statement also demonstrates the core of the reason for the RAM/CPU behavior you've described. 3d software is doing more intense calculations. That's why it maxes the processors out, but look at the RAM use. For many of the 3d renders I do, the RAM isn't even halfway used yet all the cores are cranking away on my computer (plus all the cores on all the other computers I've wrangled into the render farm). After Effects is doing a lot of things that 3d software doesn't do, and so it uses system resources differently. It needs more RAM (for some compositions) and thus you're waiting on RAM while the processors seem to sit idle. I've seen some folks with very footage-heavy compositions where their RAM and processors are sitting pretty idle because the bottleneck is their hard drive. If you're pulling 45 1080P clips at once for a shot, it's gonna take a bit for a normal hard drive to serve that up (luckily for me at my full-time job, I don't use normal hard drives). But this is the crux of the problem. AE is such a versatile toolbox. It does things like DOF, 3d lights, soft shadows, particles, etc. but it also does keying, rotoscoping, stabilization and many other tasks. Some may rely on system resources other than the processors. That's why Adobe has made AE as tweakable as it is - they serve such a wide variety of uses. Although, speaking of tweaking, have you seen how much tweaking you can do on C4D? It has a LOT more things in it to tweak than AE does. It doesn't usually crash though, but then, neither does my AE (which is why I suggested we could help figure out your issues). And speaking of things sitting there idle, I would love for C4D to implement some form of GPU rendering natively as an option. I have very powerful GPUs in my computers at work (because my boss didn't listen to my technical request) and so it just sits there while C4D pounds on the processors. We haven't had time to do research into all the various GPU rendering plugins for C4D in order to make a choice and it frustrates the heck out of me to have all that horsepower just sitting there, idle. CARLOSA345 wrote: Also you tell me that the team is working on the problem so what good would it do to start a thread on it you can find threads on this subject by the bunches and its never really resolved. The reason I suggested starting a thread was that I hoped the folks here in the forum could help you get your systems running without crashing on you. While I may have over a decade of experience, if you put the experience of the other folks on the forum together we have many centuries of experience. The veterans on these forums don't have the crashing issues you seem to be describing. Thus, I thought we might be able to help resolve your problems and remove the frustration you're experiencing. Other threads from other people are running different systems than you are. Different OS, different hardware, different third-party plugins... If the majority of AE users had the crashing problems you're describing, AE wouldn't be the powerhouse in the industry that it is. That is what sparked my hope that there may be something fixable for you. RAM filling up while the processors sit at 25% might not be fixable by troubleshooting, but crashing probably can be. And yes, the AE team says they're working on making it better, but it takes a while to rewrite software that is as complicated as AE is. This is not the kind of change that comes in a month or two. So, in the meantime, I thought we could help you work within the parameters of your current toolset until it improves. I'm sure you've already been through these resources, but if you don't want to get help from the folks on the forums, it wouldn't hurt to take another look: Optimizing for performance: Adobe Premiere Pro and After Effects Video2Brain - Optimizing CPUs FAQ: What are optimum memory settings for best performance in After Effects? A recorded event where the Premiere and AE team discussed how their programs use system resources: http://www.adobe.com/cfusion/event/index.cfm?event=set_registered&id=2490687&loc=en_us Like I said, I'm just a user like you and I'm only on these forums to try to help everyone else learn enjoy using AE as much as I do. Hopefully some of this helps you too. ... View more

CARLOSA345 wrote: Resolutions are getting larger and AE rendering is outdated. First of all, you're replying to a thread that's over three years old. A lot has changed in AE between then and now. That being said, the AE team is aware of the issues you're experiencing. As the Adobe team has been saying for a while, the majority of the team is working on redoing the way AE does things to improve performance across the board. Now, as to your current issues, I'd suggest starting a new thread and letting folks on here help you troubleshoot. I am not experiencing any of the woes you describe, so something is different in your system vs. mine. And, if the issues you describe were widespread, I'm pretty sure you'd be hearing more about it rather than having to wake a three-year-old thread. That seems to indicate to me that your problem is solvable. As Todd mentioned in this thread, different comps will have different requirements as far as RAM, I/O, CPU, etc. and they can all be very different. AE works very differently from C4D because it's doing an entirely different job, so some differences should be expected. However, I understand your frustrations. It can be annoying to try to fine-tune things on the technical end of things when you just want to be creative. I can only say that you should look forward to the future as the AE team continues their work and we will soon have a whole new experience of working in After Effects. ... View more

M9_MHM wrote: So no, contrary to what Adobe is claiming, this problem is NOT fixed in 2014.1.1 Adobe is not claiming that this error will never show up. All Adobe has claimed is that the particular bug that caused a memory leak when scrubbing audio is fixed (and it is). Your issue is completely different and may indicate a memory leak somewhere else. In order to track down the cause of the issue (since it seems to happen randomly and only to a few people), Adobe is going to need a lot more information from you. If you could try to recreate the conditions where it occurred and find the exact steps to follow and the right combination of effects, plugins, etc., it would be greatly helpful when you file your bug report: Adobe - Feature Request/Bug Report Form ... View more

CS6 is the earliest you can download from the Creative Cloud software (CS5 was something I owned before CS6 even came out). The version you have is probably CC 2014 (internal version number 13). You need to download CC and CS6 (internal versions 12 and 11, respectively). This page explains how: Creative Cloud Help | Install, update, or uninstall apps ... View more

Install Premiere CC and Premiere CS6 from within your Creative Cloud software and you'll have the Adobe Media Encoder of those versions too. I would suggest also installing the CC and CS6 version of After Effects in case you have a client who needs a project in that version. I have CS5, CS6, CC, and CC 2014 installed on my home machine for just that reason. ... View more

Cidvain wrote: - Working with old program versions is a cheap solutions: you are not supported by Adobe if you don't have the last update. 😕 Use the new versions of software to create your video as much as you want. Render an intermediate file and take that into the older version of media encoder. No problem. ... View more

The error can be caused by many things. The issue the original post was describing (scrubbing audio invoking a memory leak) has been fixed. There are, however, other things that can cause this error. Unless your error is caused by scrubbing audio, it's probably very different and Adobe (or us forum folk) would need a lot more information. As much as possible. What you are doing when the error occurs and prior to that. What sort of assets are in your project (format and codec of footage, etc.) Plugins, scripts, etc. that you have installed. Computer specs. Etc. Etc. Etc. If you can reliably cause the error to occur, any and all steps leading up to it would be ideal. ... View more

How are you trying to download it? Are you using the Creative Cloud app? ... View more

We use the Cineform codec here for a lot of our intermediate files. It is pretty fast to encode and is visually lossless. The file size is pretty nice too. I've heard of some folks using the Lagarith codec, but I have no personal experience with it. ... View more