Re: Indesign 2018 has just so many problems

AnshulJain19 · ‎Nov 29, 2017

Hi Bufftom, Can you please let us know in what version you are asking for IDML Conversion service. It is not needed for CC 2018 as it is the highest version. Are you not able to convert CC 2018 document when opening in CC 2017? Are you signed in with your Adobe ID, please try sign-out and sign-in once. Thanks -Anshul

AnshulJain19 · ‎Nov 09, 2017

Hi Daryl, Are you signed in with individual Adobe ID. Please try sign-out and sign-in from Creative Cloud and then relaunch InDesign. Thanks -Anshul

AnshulJain19 · ‎Oct 27, 2017

Hi, Are you deleting preferences and cache both. Is everything getting deleted because if there is some permission issue then some file will not be deleted. Please let me know if this is the situation. Thanks -Anshul

AnshulJain19 · ‎Oct 27, 2017

Hi all, Please send your crash report to ansjain@adobe.com. Also submit crash report when Adobe Crash Reporter dialog comes up and enter the forum link in the description of that so we can relate it to this forum post. Thanks -Anshul

AnshulJain19 · ‎Oct 27, 2017

Hi, Are you getting the same error of permissions issue to access the preferences folder as in previous note or InDesign is crashing on launch showing any error message. Please send your crash report to ansjain@adobe.com. Thanks -Anshul

AnshulJain19 · ‎Oct 27, 2017

Hi, Please submit the crash report when Adobe Crash Reporter dialog comes up. Also enter forum link in description field so that we can relate the crash is corresponding to this forum post. Thanks -Anshul

AnshulJain19 · ‎Oct 25, 2017

Hi, When exporting a PDF(Print), interactive elements like buttons and animations do not appear in that. Please create a PDF Preset and select 'Include Appearance' in 'Interactive Elements' drop down. When publishing the document, select this preset in 'Advanced' tab of Publish dialog. Thanks -Anshul

AnshulJain19 · ‎Apr 24, 2017

Hi, If your Mac OS version is 10.12.4, then please try turning off the 'GPU Performance' in Preferences dialog: Thanks -Anshul

AnshulJain19 · ‎Apr 24, 2017

Hi Casey, Are you on Mac 10.12.4, if yes, please try turning off GPU performance in Preferences dialog: Thanks -Anshul

AnshulJain19 · ‎Apr 24, 2017

Hi, Please try turning off GPU Performance by going into Preferences dialog: Thanks -Anshul

AnshulJain19 · ‎Apr 24, 2017

Hi Sam, Select 'Spread' in Publish Online settings dialog which comes on clicking Publish Online. Thanks -Anshul

AnshulJain19 · ‎Nov 21, 2016

Hi Lisa, We would need more information to find the cause of the issue: - Which OS? - Was there previously installed version of InDesign, if yes which version was there? Can you please try few things like deleting InDesign's preferences and relaunching, machine restart and then relaunch InDesign. Regards -Anshul

AnshulJain19 · ‎Nov 18, 2016

Hi Jason, Please send you document to ansjain@adobe.com. Thanks -Anshul

AnshulJain19 · ‎Nov 17, 2016

Hi Ellie, We would need some more information to find the cause of the issue: 1. OS? 2. InDesign version? 3. Is your indd file on network? 4. Is it happening with every file or some specific file, if it is some specific file, please send it to ansjain@adobe.com. 5. If you are on Mac, please submit your crash log and enter your email ID. Regards -Anshul

AnshulJain19 · ‎Nov 17, 2016

Hi Anna, Currently there is no support for this. Publish Online is tied to individual IDs only even in case of Team account. Regards -Anshul

AnshulJain19 · ‎Nov 17, 2016

Hi Sammi, It looks like, 'Allow viewers to download the document as a PDF (print)' is checked in your Publish dialog and somehow this pdf is not able to upload. There are few things which can be tried to find the exact problem: 1. Uncheck this pdf option in Publish dialog and then publish. 2. Try on some other network as it is looking like intermittent network issue, because of which upload for some assets is failing. Also please send packaged indd file to ansjain@adobe.com, it will help us in seeing if this is reproducible at our end as well. Thanks -Anshul

AnshulJain19 · ‎Nov 17, 2016

Hi Aleksandr, Can you please share your InDesign file to ansjain@adobe.com, which was having issues and now works fine with the workaround. We need to see the issue at our end. Regards -Anshul

AnshulJain19 · ‎Nov 16, 2016

Hi Sammi, Can you please attach screenshot of the error dialog. It contains ID as well, which we will need to see what the issue is. Thanks -Anshul

AnshulJain19 · ‎Nov 16, 2016

Hello Anton, Please try unselecting the 'Type Contextual Controls' at the bottom of the Advanced Type preference. On Mac: InDesign CC ->Preferences ->Advanced Type.. On Win: Edit -> Preferences -> Advanced Type.. Let us know if this makes any difference. Thanks -Anshul

AnshulJain19 · ‎Nov 09, 2016

Hi CRM, In which version this indd file was saved which is having issue in new version. Can you please send one such file which is having this issue to ansjain@adobe.com, so that we can see the issue. Thanks -Anshul

AnshulJain19 · ‎Nov 08, 2016

Hi Matthew, Is this happening with every eps file or some specific ones as I cannot reproduce the issue at my end. What happens if you place same eps file to a new document. Does it immediately crash on scrolling over eps or some other steps are also needed to reproduce the issue. Can you please share your InDesign file and EPS file to ansjain@adobe.com so that we can have a look. Thanks -Anshul

AnshulJain19 · ‎Nov 06, 2016

Hi Frazer, Is this happening with multiple documents or some specific document. After it does not open, does it give any error message? After this document does not open, are you able to open any other document or create new documents? If it is document specific, can you please send one such document to ansjain@adobe.com, it will help in reproducing the issue. Thanks -Anshul

AnshulJain19 · ‎Nov 04, 2016

Hi Daniel, Does your InDesign get launch and hangs/crashes after doing some steps? Or it is hanging/crashing just on launch? If it is hanging on launch only without doing anything, please restart your machine and then launch InDesign. If it is hanging after doing some steps, please let me know at what step it hangs. Thanks -Anshul

AnshulJain19 · ‎Nov 04, 2016

Hi Andrew, Your issue is different than Niamh, that solution is for Niamh. We are looking into your issue. Regards -Anshul

AnshulJain19 · ‎Nov 03, 2016

Hi Grant, Is there mention of InDesign CC 2015 in your custom scripts, have you changed them to InDesign CC 2017 and recompiled them. In between, on which OS you are working on and what is the scripting language you are using. Thanks -Anshul

AnshulJain19 · ‎Nov 03, 2016

Hi CCE and Ksania, As emailed you on your IDs, please try those steps and let us know the results. Thanks -Anshul

AnshulJain19 · ‎Nov 03, 2016

Hi Niamh, Please try restarting you machine and then launch InDesign. Let us know if this solves the issue. Thanks -Anshul

AnshulJain19 · ‎Nov 03, 2016

Hi, Please tell us few things: 1. Operating System? 2. At what step it crashes? 3. Does it crash or hangs? 4. Have you tried deleting your cache and preferences and relaunching InDesign? Thanks -Anshul

AnshulJain19 · ‎Nov 03, 2016

On which OS you are on? Launch Creative Cloud application, click on Apps tab, there if you can see update button for InDesign, click on it. -Anshul

AnshulJain19 · ‎Nov 03, 2016

Hi a-dugg, Please submit a crash report for same and enter you email id. Also email me crash report at ansjain@adobe.com. It will help us in finding the cause for the issue. Thanks -Anshul

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