Hi Sophie, Please check your version of InDesign, is it 11.4 or above. In these versions, you will see a check box 'Allow viewers to download the document as a PDF(print)' in General tab. Please update if you are on older version. Thanks -Anshul ... View more

Hi Raghu, With your answers, it seems you are not on latest ID version, is it showing 11.4 or may be 11.3 if updated few days back. As text hyperlinks shipped after images hyperlinks and in your document images hyperlinks are working but text hyperlinks are not. If you cannot share your document, can you please create a new document, simply create a text hyperlink, publish this document and share an URL with us so that we can take a look. Thanks -Anshul ... View more

Hi Uglijesa, Which ID you are using for sign-in in InDesign Adobe ID or Enterprise ID? Which version of InDesign you are on and were you able to publish before with same ID or trying for first time? Please provide above information, it will help us finding the reason behind this message. Thanks -Anshul ... View more

Hello Raghu, What kind of hyperlinks are not working for you. Are you on latest version of InDesign that is 11.3 because support for text hyperlinks were not there few versions back. In which browser you are viewing you published document. Can you please share a link here as well so that we can take a look. Thanks -Anshul ... View more

Hi Emily, Is your machine behind proxy. To see proxy settings, go to Control Panel (small icons view)->Internet Options->Connections->LAN Settings, it would look like below: If any of the check boxes in above dialog are checked then you are behind proxy. Please uncheck all the check boxes, relaunch InDesign and try Publish Online again. Thanks -Anshul ... View more

Hi, You can find proxy settings under: System Preferences->Network->Advanced->Proxies, here uncheck all the check boxes and try Publish again. If it is resolved that means some url mentioned under these checkboxes might be wrong. Thanks -Anshul ... View more

Hi Thania, Is InDesign crashing on launch or doing Publish Online? If it is crashing on launch, please follow the steps mentioned in InDesign crashes on launch on Windows , steps are easy to perform and should resolve crash issue. If it is crashing on doing Publish Online, then please try after disabling your proxy settings, if it solves the issue please let me know, I will let you know how to resolve the issue without disabling proxy settings. Thanks -Anshul ... View more

Hi Bob, To see proxy settings, go to Control Panel (small icons view)->Internet Options->Connections->LAN Settings, it would look like below: If any of the check boxes in above dialog are checked then you are behind proxy. Thanks -Anshul ... View more

Hi Bob, We have received your upload error details and looking into it. Sorry to say, currently we could not find reason behind error #17, one suggestion would be to try on some other network which has stable connection and not behind any kind of proxy. Also on same network if you are behind proxy, please try once by disabling proxy settings. Thanks -Anshul ... View more

Hi Bob, Few things would be needed to find out cause of the issue, first are you on latest InDesign 11.3, if not please update to same as in this version when upload fails, there is error code and ID that comes after failure. Please let me know error code and ID, it will help in narrowing down the issue. Thanks -Anshul ... View more

Hi Glenn, This is happening as you are giving allowfullscreen parameter in src value, you need to remove it from there and add it outside as separate parameter, like this: <iframe style="border: 1px solid #777;" src="https://indd.adobe.com/view/1aa6e7d1-a7e4-49a8-8e92-064d5360d6a1" frameborder="1" width="970px" height="728px" allowfullscreen=""></iframe> I think this should solve fullscreen issue you mentioned above. Regards -Anshul ... View more

Hi Glenn, Are you taking about buttons created in InDesign to navigate to next pages. Can you please share your URL here, it would help in seeing the issue. Thanks -Anshul ... View more

Hi Richard, Can you please let me know your Safari version, I tried on Safari 9.2 (Yosemite) and Safari (iPhone 6 plus), video played well on those. It took 2-3 second (depends on network speed) to load the video, in that time it showed loading and then video played fine, did you wait for video to be loaded. It could also be Safari version dependent, let me know its version and I will try in that as well. Also did you try in some other browser, did video play there? Also I tried videos on page 33, 35, 37, are you also talking about these. Thanks -Anshul ... View more

Hello Brian, Thanks a lot for sharing, published document looks great. We would be happy to hear the feedback, please share with us. Regards -Anshul ... View more

Hi Marian, Controller skin for videos are not yet supported in Publish Online, so default skin is always shows up for placed media file. As a workaround, if you are creating media files then you can add little blank space at the bottom and when placed in InDesign, crop the video little from bottom. In this case skin would not show up and video will be fully visible. Regards -Anshul ... View more

Hi, I have sent you domains at your email. Sorry for Sync Settings, it has been removed in latest version of InDesign. Thanks -Anshul ... View more

Hi Maelle, On what network you are trying publishing, are you on office network then it could be only some domains are permitted on that network. In that case you have to add more domains specific to publish online. You can try publishing from some other network if possible. If you need I can provide you domains specific to Publish Online. Also are you able to use Sync Settings(button in left corner) in InDesign, just wanted to know if other services are working in your InDesign or not. Thanks -Anshul ... View more

Hi Michelle, Have you tried restarting InDesign after sign-out and sign-in. Were you able to publish using same Adobe ID before and not now? Are you able to use other services in InDesign like Sync Settings (button in lower left corner). Thanks -Anshul ... View more

Hi Glenn, In your buttons, there are same actions attached to multiple events. You can use either of the event and even multiple of them depending on your need. But here your need is that page should go to next/previous page on click of a button so you can add go to next/previous page action to any one of the event either OnClick or OnRelease but not to both of them. If you want to use OnRelease event then select OnClick in the event dropdown of button and delete action attached to it. Thanks -Anshul ... View more

Hi Glenn, When you select 'OnClick' event for the button, can you see any actions for it, if yes please remove them. If not can you check if there are multiple buttons on the same place, you can try moving button a little and see if there is other button as well. Please see snapshot of a button having GotoPreviousPage action on OnClick event. Thanks -Anshul ... View more

Hi Glenn, It seems like your buttons has 'Go to next/previous page' actions attached to both the events OnClick and OnRelease. On inspecting your document I can see following '<div id="_idContainer938" class="_idGenButton" data-clickactions="goToDestination('publication-14.html');" data-releaseactions="goToDestination('publication-14.html');">' Hence as soon as one presses mouse, click event received, action performed and as soon as one releases mouse since there is button at the same place on other page as well, release event received and action performed on next page's button. Please see again and if there is same action attached to multiple events then change it to one event only. Thanks -Anshul ... View more

Hello Marian, Were you able to publish same document in past, have you added more things in it may be some media files or so. Did you by any chance have any network limit tool running on your system, sometimes it causes failure because of upload limit set to lower values. Which OS you are on. If you are still seeing the issue, can you please copy your packaged indd folder somewhere and share the link at sharewithid@adobe.com with subject ForAnshul, it will help in reproducing the issue. Thanks -Anshul ... View more

Hello Glenn, With respect to your issue related to go to next page, can you please let me know in which browser (and which version) your are viewing your published document. What action (and on which event) you have associated with button. It would be great if you can share one such link where issue can be seen. Thanks -Anshul ... View more

Hello Graham, Are you signed in using your individual Adobe ID or using Enterprise Adobe ID as Publish Online currently is not available for Enterprise IDs. Are you able to use Sync settings service, it is available in bottom left corner in ID. Are you trying at home or office computer as on office computer there could be some firewall settings which allow access to only selected things on computer. Thanks -Anshul ... View more

Hi Alan You can log in to dashboard without going through InDesign. Simply type https://indd.adobe.com/dashboard, and you will be presented with dashboard, you need to sign in using your Adobe id to view the published list. Thanks -Anshul ... View more

Hi Alan, Button action which targets URL are treated as pop up windows in Safari and Firefox. In Safari there is a preference under Security tab to 'Block pop-up windows' which I guess is on by default, if you uncheck this preference then hopefully your button actions to urls will start working. Thanks -Anshul ... View more

Hi Greg, Thanks a lot for this detailed information. Few of the issues which you are seeing that images are missing in published output could be because of some special characters in those file names. This is a known issue with publish online and we are working on it. For now you as a workaround you can remove those special characters from file names to solve this issue. Few white/gray lines appearing around images is also a known issue and we are working on it. Regards -Anshul ... View more

Hi Sergejs, Is it happening everytime that after publishing, your document cannot be saved. Are you performing some other step as well. Or is it just create a new document and publish it, after that save will be disabled. Is it disabled for that document only or for other open documents as well. Any more information would be helpful in reproducing the issue. Thanks -Anshul ... View more

Thanks Jesse for details. Can you please also let us know, which video format you are placing in your document. If it is fine with you, can you please share one such video sample with me at ansjain@adobe.com so that we can try to reproduce the issue at our end. Regards -Anshul ... View more

Hello Jesse, Are you able to publish other documents without video. What error you get when you publish document with video. How much time does it take before it gives error. Thanks -Anshul ... View more