Hi there, Apoligies for the poor experience. Suppo...

Ani*Adobe · ‎Sep 20, 2019

Hi there, Apoligies for the poor experience. Support team has already escalated the issue to the backend team and will get back to you asap. Thank you for your patience. ^Ani

Ani*Adobe · ‎Sep 19, 2019

Hi there, The payment is failing due to an issue with the card on file. Request you to please contact your credit card issue before next renewal attempts on 09/24/2019 & 10/01/2019. ^Ani

Ani*Adobe · ‎Sep 19, 2019

Hi there, Yes, you can change/upgrade to all apps. Please contact our customer care here - https://helpx.adobe.com/contact.html ^Ani

Ani*Adobe · ‎Sep 19, 2019

Hi there, Please log a request on the page here https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168 and support team will reach out to you. ^Ani

Ani*Adobe · ‎Sep 17, 2019

Hi there, Please contact https://helpx.adobe.com › support to help you with changing the plan. ^Ani

Ani*Adobe · ‎Sep 17, 2019

Dear Mr. Daniel, I apologise for the poor experience. Be rest assured that we have escalated your case and the team is already working on it. Thank you for your patience. ^Ani

Ani*Adobe · ‎Sep 17, 2019

Hi there, The card is returning back declined. Please reach out to card issuer and resolve the issue before placing any further orders. Authorization Result : FAILED_CARD_REJECTED For Indonesia, we accept Visa/MasterCard and PayPal. ^Ani

Ani*Adobe · ‎Sep 17, 2019

Hi there, Refund shows completed in system. It might take another day or two for it to reflect on your bank account. ^Ani

Ani*Adobe · ‎Sep 16, 2019

I reached out to customer and have resolved the issue. Thanks!

Ani*Adobe · ‎Sep 12, 2019

I have it already. Thank you.

Ani*Adobe · ‎Sep 12, 2019

Hi there, I will reach out to customer and assist regarding the issue. ^Ani

Ani*Adobe · ‎Sep 12, 2019

Hi there, You will not be allowed to buy two subscriptions on one Adobe account/email address. You can change plan from your account by following steps here - https://helpx.adobe.com/manage-account/using/change-plan.html ^Ani

Ani*Adobe · ‎Jul 15, 2019

Hi there, Apologies for the poor experience. Edu status was verified before the renewal and the subscription contract should have been renewed on regular EDU pricing. I have now refunded three renewals each of 49.94 GBP which will be credited back on the same payment method you were charged. Please send me a PM if you have additional questions. Thank you for your patience. ^Ani

Ani*Adobe · ‎May 09, 2019

Hi there, Thank you for your response and trying to view the invoice. Be rest assured that I have escalated your account issue to DR and will get it fixed. ^Ani

Ani*Adobe · ‎May 09, 2019

Hi, Please try and access the invoices now and let me know if you run into any issues. Also, kindly clear your cookies and cache of the web browser before attempting. It should work. ^Ani

Ani*Adobe · ‎May 06, 2019

Hi there, Apologies for the poor experience. Please PM me the issue you are facing and I will look into it. Five seats on your team license are well provisioned. ^Ani

Ani*Adobe · ‎May 02, 2019

Hi there, Apologies for the poor experience. I have alerted DR regarding your account as well. I will keep you posted. ^Ani

Ani*Adobe · ‎Apr 29, 2019

Hi, Thank you for the messages and screenshots. I have downloaded and shared them with DR. I will keep you posted. ^Ani

Ani*Adobe · ‎Apr 28, 2019

Hi there, Digital River is investigating on your account. I request you to share the screenshot of the pages you're getting error along with the URL. ^Ani

Ani*Adobe · ‎Apr 28, 2019

Hi there, I have sent you a PM. could you please take a look and let me know. ^Ani

Ani*Adobe · ‎Apr 23, 2019

Hi there, Digital River checked your account but did not find any issue. Could you kindly confirm if you're able to see the renewal order numbers at your end? ^Ani

Ani*Adobe · ‎Apr 17, 2019

Hi there, Currently I'm unable to add GST number on your active order since it was placed before GST was adapted. However I have logged in a request with Digital River to include it, so you should not have this issue again. I will update this thread as soon as it is done. #9893 ^Ani

Ani*Adobe · ‎Apr 17, 2019

Hi there, Yes, you will be able to claim credits with the new invoice which includes your GST number. Everyone else : For business purchases, while placing order our website accepts GST number and if entered it will be printed on every renewal invoice. If user misses on adding GST number purchasing they would need to contact customer care to add GST number on the order so next renewal includes GST number. ^Ani

Ani*Adobe · ‎Apr 09, 2019

Hi there, Thanks for the update & sorry for the poor experience. I have logged the issue your account with Digital River and will update this thread as soon as I hear anything new. Please let me know if you need invoices of recent months urgently, I will email them to you. ^Ani

Ani*Adobe · ‎Apr 09, 2019

Hi there, Thank you for your feedback. Could you try using a new browser or try clearing the cookie and cache of the current one and see if it helps. ^Ani

Ani*Adobe · ‎Apr 09, 2019

Hi there, Your plan for creative cloud all apps is active now. Please sign out of CC desktop app and then sign back in again to see the changes. Learn how to activate and deactivate Creative Cloud apps Kindly update this thread if you run into any issues. Thank you for your patience in resolving this issue. ^Ani

Ani*Adobe · ‎Mar 19, 2019

Hi there, Apologies for the delay. It's taking more time than excepted. Be rest assured that I have escalated your order to be reactivated. Thanks for your patience in resolving this issue. ^Ani

Ani*Adobe · ‎Mar 14, 2019

Hi there, I'm looking into your account right away. I will update this thread as soon as the subscription is restored. ^Ani

Ani*Adobe · ‎Mar 14, 2019

Hi there, There is an active subscription of creative cloud all apps plan with ******onix@gmail.com Please follow the steps here to cancel the subscription How to cancel your Adobe Creative Cloud plan or membership ^Ani

Ani*Adobe · ‎Mar 06, 2019

Hi there, I'm sorry that you did not like our solutions. To cancel the subscription please navigate to account management page by following the steps here - How to cancel your Adobe Creative Cloud plan or membership Alternatively, you can private message me your email address and I will cancel the trial for you. ^Ani

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