Re: Double Billing Issue

Ani*Adobe · ‎Oct 22, 2019

Hi there, I could locate two accounts in our system. One of the account is with gmail and other with [at]mindsprin***.com Please contact our customer care https://helpx.adobe.com/contact.html for help with cancellation. ^Ani

Ani*Adobe · ‎Oct 21, 2019

No ^Ani

Ani*Adobe · ‎Oct 21, 2019

Hi Axel, That's right. As long as you use the same email address the content will be there. ^Ani

Ani*Adobe · ‎Oct 21, 2019

Hi there, Apologies for confusion. The current order needs to be cancelled and a new order will be placed. Hope it helps. ^Ani

Ani*Adobe · ‎Oct 21, 2019

Hi there, Apologies for the poor experience. It seems that you had purchaed two orders using two email address. One of the order is with gmail account and other one is with naver [dot] com account. Please contact our customer care https://helpx.adobe.com/support.html to help you with cancellation and refund. ^Ani

Ani*Adobe · ‎Oct 18, 2019

Hi there, In countries served by Digital River, Adobe's e-commerce partner, it’s not possible to make changes online. contact us to change your plan ^Ani

Ani*Adobe · ‎Oct 17, 2019

Hi there, Invoice for your for the 19th Sept order includes the VAT number saved on file. Please see steps here https://helpx.adobe.com/enterprise/using/accounts.html#pastBills to view the invoices. ^Ani

Ani*Adobe · ‎Oct 15, 2019

Hi there, Can you please share a screenshot of the error? Your email address is well provisioned in the system. ^Ani ^Ani

Ani*Adobe · ‎Oct 15, 2019

Hi there., Apologies for the poor experience. Please post the issue you are facing and we'll look into it. ^Ani

Ani*Adobe · ‎Oct 15, 2019

Hi there, You can pauch the sync by following steps here - https://helpx.adobe.com/creative-cloud/help/sync-creative-cloud-files.html#Pauseandresumefilesync

Ani*Adobe · ‎Oct 09, 2019

Hi there, Please see if this helps https://help.myportfolio.com/hc/en-us/articles/360000637754-How-do-I-remove-password-protection-from-a-Page-

Ani*Adobe · ‎Oct 09, 2019

Hi there, I could locate an order for Adobe Photoshop CC subscription under your account. Please contact our customer care https://helpx.adobe.com/contact.html for any questions regarding your subscription. ^Ani

Ani*Adobe · ‎Oct 09, 2019

Hi there, You are subscribed to Ligtroom Mobile Premium through Apple/iTunes. Please navigate to the page here https://support.apple.com/en-gb/HT202039 to manage your subscription. ^Ani

Ani*Adobe · ‎Oct 09, 2019

Hi there, Please see the faq here https://helpx.adobe.com/mobile-apps/help/lightroom-mobile-faq.html ^Ani

Ani*Adobe · ‎Oct 08, 2019

Hi there, Subscription of creative cloud all apps is well provisioned on your ********@****mail.ca email address. Please sign out and then sign back in to the creative cloud desktop app which should fix the issue. Kindly update this thread if you run into any issues. ^Ani

Ani*Adobe · ‎Oct 07, 2019

Hi there, Sorry about the poor experience. Have you tried updating the your address on your profile and then complete the purchase? ^Ani

Ani*Adobe · ‎Oct 04, 2019

Hi there, Apologies for the poor experience. There was an issue with your account due to which your previous attempts were cancelled. The account is fixed now. Please try to place the order now and it should work. ^Ani

Ani*Adobe · ‎Oct 04, 2019

Hi there, I tried the link https://www.adobe.com/products/premiere-elements.html but was unable to reproduce the issue. Could you try clearing the cookie and cache of the web browser you are using and then try to purchase the order ? ^Ani

Ani*Adobe · ‎Oct 04, 2019

Hi there, Creative Cloud education version includes all the softwares at a discounted pricing. ^Ani

Ani*Adobe · ‎Oct 03, 2019

Hi there, Your account is all good to go, please try and place the order now and it should work. Request you to please update this thread if the issue persists. ^Ani

Ani*Adobe · ‎Oct 03, 2019

Hi there, Apologies for poor experience. I see two accounts in the system with Venezuela and US selected as countries. Please let me know if you want to cancel one out of two. ^Ani

Ani*Adobe · ‎Oct 03, 2019

Hi there, Apologies for the poor experience. I'm checking your account and will update this thread as soon as I have anything new. Please do not attempt to place any new orders until then. ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, Your subscription for Creative Cloud all apps is purchased under your school .edu email address. Please login here https://account.adobe.com/ to view your account. ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, I tested the invoice from your account and was able to download all the previous invoices. Could you sign out and sign in back again and see if the issue persists? ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, Copy paste will not work, you will have to install the application on the other computer using the .dmg installer. Please contact https://helpx.adobe.com › support to help you further. ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, The payment is completed without any issue on 23rd. Please reach out to credit card issuer if you have any questions regarding the payment method. OTP/SMS will only be required for first transaction, not for recurring payments. ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, Your subscription for Adobe Photoshop is well provisioned on your account & email is verified. Could you share a screenshot of the error you are receiving? ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, Currently there are two orders under your account which is causing the double billing. Please contact https://helpx.adobe.com › support to help you with cancelling one of them. ^Ani

Ani*Adobe · ‎Sep 24, 2019

Hi there, Please contact https://helpx.adobe.com › support to help you with changing the reseller. ^Ani

Ani*Adobe · ‎Sep 20, 2019

Hi there, Virtual credit cards are mostly Single-transaction Card so it will not work for subscription renewals. Hope it helps. ^Ani

Ani*Adobe

Ani*Adobe

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