Hi Alan, It's necessary to run the Creative creatove cloud installer from an account with administrator privileges. Log out of the current user account and log in to an account with administrator privileges. If you are unsure if your user account has administrative privileges, create a temporary local admin user account. Creating a new local administrator account can eliminate corrupt accounts or group policy objects that can prevent the product from installing. For help creating a new local admin account, see the following: Windows XP: Choose Start > Help And Support and see the article "Add a new user to the computer." Or, contact your system administrator. Windows Vista/7: Create local administrator account | Windows 7, Vista (kb404912) Mac OS X: Creating and modifying user accounts on the Apple support website. Regards, Ashish
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