Thanks Deb, sometimes MVP/ ACPs don't have the status to deal with this kind of thing. If the OP is genuine and has a a legitimate case it should now get settled. It will be interesting to see if they contact you. Terri ... View more

Adobe doesn't classify licencing and activation issues in the same way as technical support. There are probably things we could do such as connect you with an Adobe staff specialists in California, but that's pointless unless you can prove your purchase-selling on the software also complicates things. You also don't help yourself by insulting us, we don't work for Adobe and any help we give is purely voluntary. Being human we tend to be more helpful towards friendly OPs not the hostile ones. To be honest though if the validation service is flagging your software it's a near certainty that it's not genuine. We have been over this many times on these forums and mistakes are rarer than hen's teeth. That isn't to say you are a pirate, but you may be a victim of fraud by your supplier. ... View more

Wow you get mad easily don't you? For a start I'm not a troll and actually rather resent being called as stooge for Adobe. My questions were fair. Your not going to like this but if I had supplied clients with software that has a question mark against it, I would without hesitation give them a full refund, that's what a decent company would do-instead you are washing your hands of them. I didn't at first think you were supplying pirated software but from your response here have had that belief thrown into doubt. Why haven't you used technical support? Are you afraid they will discover you have used a 'crack'? If you bought from authorised sources in the first place we would not be having this conversation. ... View more

RNR1995  wrote I can verify that legitimate keys are being flagged, wasting valuable time had it happen to a client today, even though this "Genuine Software" program has been around for years Usually people do not pirate software at their place of business The software was installed for years, now it is illegitimate? (Acrobat Pro XI) Clearly there are issues here and Adobe should address them Seems this pirate notice is appearing on software that the support has expired, I guess software itself now expires? Years ago had other companies with activation schemes refuse to activate products that were reinstalled when people moved to Windows 7 Needless to say we do not use that software anymore, not sure what to do with Acrobat though? Greed is not good.... You say that you installed the software on behalf of clients, are you an authorised Adobe reseller? If not where did you get the software from? The Genuine Software validation service was introduced just a few years ago , initially just for Acrobat, but after extensive testing has now been extended to most Adobe products. It's easy to say Adobe are using sharp practice to get upgraders , but generally when these pop-up questions are investigated it turns out that the software has been counterfeited or the licence abused. It usually isn't the fault of the user, they have just got tempted by an irresistibly low price on eBay or a bogus software site or bought a special edition for educational use designed to time out or have a volume licence key that has been sold multiple times over. Adobe rarely discount their software and so if you see something for $250 that should be $650 alarm bells should ring. If you are an authorised agent I am quite surprised the company won't help you , but as you are going through the normal process of technical support rather than using one of the back office channels , I suspect you are probably buying the software in the same way as any ordinary customer and then installing on your clients machines.  ... View more