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Meenakshi Negi

Adobe Employee

Adobe Employee

Activity

Re: "Unable to convert PostScript file"

by Adobe Employee in Acrobat Discussions
‎Feb 05, 2016 08:24 AM
1 Upvote
‎Feb 05, 2016 08:24 AM
1 Upvote
Hithomasb18318189, Please let us know the exact dot version of Acrobat installed on your Mac? Make sure that your Printer driver is updated. Try uninstalling & reinstalling the latest printer drivers. Regards, Meenakshi ... View more

Re: scan multiple pages to multiple pdf

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 08:20 AM
‎Feb 05, 2016 08:20 AM
Hi wayneg78079885, Refer to this KB doc. for help Scan documents to PDF, Adobe Acrobat. Regards, Meenakshi ... View more

Re: How do you remove a zero value in a Calculated...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 08:07 AM
‎Feb 05, 2016 08:07 AM
Hi slabby, I am sorry that won't be possible. Calculated field shows 0 by default if there is no data entered in either of the fields. Regards, Meenakshi ... View more

Re: Forms and Ipad

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 07:39 AM
‎Feb 05, 2016 07:39 AM
Hi david,‌ Is the Submit button set to email the PDF form for it directs to a particular URL? Regards, Meenakshi ... View more

Re: Adobe acrobat pro Impossible d'inserer video d...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 07:36 AM
‎Feb 05, 2016 07:36 AM
Hi david,‌ Please let us know the exact dot version of Acrobat Pro installed on your computer? Make sure it is compatible with your OS Adobe Acrobat system requirements. Insert video : Add audio, video, and interactive objects to PDFs in Adobe Acrobat Regards, Meenakshi ... View more

Re: How to activate acrobat when it is part of a s...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 05, 2016 01:00 AM
‎Feb 05, 2016 01:00 AM
Hi Dytrain, Please refer this KB doc for help: Error: "Acrobat 8 Professional cannot be launched" | Adobe Creative Suite 3 Let me know if you need any further help. Regards, Meenakshi ... View more

Re: Why doesn't the signature from one computer sh...

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 04, 2016 10:46 PM
‎Feb 04, 2016 10:46 PM
Hi RacerRick, To save signature in Acrobat cloud, open a file in Acrobat Application and select "Fill&Sign" option from tool pane. Enter profile details on left and add signature from option provided on tool bar. Make sure you check box for save signature at bottom and click on apply. This will save your signature on Acrobat cloud. Let me know if you need any further help. Regards, Meenakshi ... View more

Re: ERROR: DW071: ERROR: DW003: Third party payl...

by Adobe Employee in Acrobat Reader Discussions
‎Feb 04, 2016 08:31 PM
4 Upvotes
‎Feb 04, 2016 08:31 PM
4 Upvotes
Hi belindaa11962653, Sign out of CC via Preferences>Account. Then quit the CC installer app. Go here Adobe - Adobe Acrobat Reader DC Distribution to manually install Acrobat Reader DC. Let me know if this resolves your issue. Regards, Meenakshi ... View more

Re: Sending document and redirected to subscriptio...

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 04, 2016 11:38 AM
‎Feb 04, 2016 11:38 AM
Hi elizabethm42775870, Free account users can send upto 5 documents for Signature in a rolling window. You have already send 5 documents, we have checked the transaction details at the backend, one free transaction will be added after 1PM PST. Please wait till then. Regards, Meenakshi ... View more

Re: open to a specific 3d view and change view in ...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 04, 2016 11:19 AM
‎Feb 04, 2016 11:19 AM
HiRChalmers, We are glad you were able to resolve this issue. If you wish to share the solution for other users, you can share it here. Regards, Meenakshi ... View more

Re: Paid for personal account but still have popup...

by Adobe Employee in Adobe Acrobat Sign Discussions
‎Feb 04, 2016 11:17 AM
‎Feb 04, 2016 11:17 AM
Hi bigbob98367, Please contact our support team via email at support@echosign.com with your query. Regards, Meenakshi ... View more

Re: how to replicate security/permissions and prin...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 04, 2016 11:08 AM
‎Feb 04, 2016 11:08 AM
Hincme18389706, PDF form needs to Reader Extended (File menu -> Save as other -> Reader Extended PDF -> Enable More tool) using Acrobat application so that users can Save & print the form data. Regards, Meenakshi ... View more

Re: Print Sticky Notes

by Adobe Employee in Acrobat SDK Discussions
‎Feb 04, 2016 11:05 AM
‎Feb 04, 2016 11:05 AM
Hi markmc98396207 Refer to this KB doc. for help Print comments | Adobe Acrobat, Reader. Regards, Meenakshi ... View more

Re: I have my product key and Serial Number, but c...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 03, 2016 09:28 PM
‎Feb 03, 2016 09:28 PM
Hi stuartp46649240, Please let us know the dot version of  Adobe application you are trying to download. Also please share the exact error message you get when you enter the serial number. Regards, Meenakshi ... View more

Re: combine multiple excel docs. in to a combined ...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 03, 2016 08:39 PM
‎Feb 03, 2016 08:39 PM
Hi paulac31512039, Please share the dot version of Acrobat and OS installed on your system. Is this the issue only with excel files? If you get any error message please share that as well. Regards, Meenakshi ... View more

Re: I recently updated my OS to Windows 10, I swit...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 03, 2016 11:42 AM
‎Feb 03, 2016 11:42 AM
Hi katrinac23054491, Are you not able to print the PDF files or you are not able to print to Adobe PDF printer? Let me know the exact dot version of Acrobat installed on your computer? Regards, Meenakshi ... View more

Re: PDFs are not printing from Acrobat DC

by Adobe Employee in Acrobat SDK Discussions
‎Feb 03, 2016 11:41 AM
‎Feb 03, 2016 11:41 AM
Hi daleparrott, Make sure Acrobat DC & the printer drivers are updated to the latest version. KB doc. for help https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html Regards, Meenakshi ... View more

Re: Print spooler not responding

by Adobe Employee in Adobe Acrobat Online Discussions
‎Feb 03, 2016 11:37 AM
1 Upvote
‎Feb 03, 2016 11:37 AM
1 Upvote
Hi mizz4twenty, If you are experiencing an error message "unfortunately, the spooler has has stopped working" while using "print" under the google chrome browser, in an Android phone here's the way to get rid of it. Uninstall the "Cloud Print" from Play Store" as you can also save the documents as "pdf". don't forget to clear cache and cookies before uninstalling. Hope it might help. Regards, Meenakshi ... View more

Re: How do I merge more than one document from my ...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 03, 2016 11:28 AM
‎Feb 03, 2016 11:28 AM
Hi lindas27936780, Download the PDF attachments on your system & then combine them Combine or merge files into a single PDF, Adobe Acrobat DC Regards, Meenakshi ... View more

Re: If I buy a license TLP Acrobat DC Pro, ¿I can...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 02, 2016 10:07 PM
‎Feb 02, 2016 10:07 PM
Hi aimsa@infonegocio.com, We are sorry as Adobe does not offer “downgrade licenses” for its retail products nor can the license be used for Acrobat 10 or 11. Regards, Meenakshi ... View more

Re: limit of 12 documents to combine files tool

by Adobe Employee in Adobe Acrobat Online Discussions
‎Feb 02, 2016 09:29 PM
1 Upvote
‎Feb 02, 2016 09:29 PM
1 Upvote
Hi adriansa1366887, We are sorry for the inconvenience however if you need to combine more files, you can combine them in batches of 12 or fewer to PDF, and then combine those PDF files. Regards, Meenakshi ... View more

Re: Acrobat DC won't combine Office 2016 files int...

by Adobe Employee in Acrobat SDK Discussions
‎Feb 02, 2016 09:14 PM
‎Feb 02, 2016 09:14 PM
Hi susanr41813771, Please let us know the exact dot version of Acrobat DC Pro you are using. Try this:  Uncheck the "enable protected mode on startup" under Edit menu> Preferences> Security(enhanced). Check if this resolves your issue. Regards, Meenakshi ... View more

Re: add bates numbers ok footer and header screen

by Adobe Employee in Acrobat SDK Discussions
‎Feb 02, 2016 08:20 PM
‎Feb 02, 2016 08:20 PM
Hi w bruced55510965, Please try "Repair Installation" under Help menu. Also please share the dot version of Acrobat reader and OS installed on your system if issue still persists. Regards, Meenakshi ... View more

Re: Adobe XI Pro crashing

by Adobe Employee in Acrobat SDK Discussions
‎Feb 02, 2016 07:42 PM
‎Feb 02, 2016 07:42 PM
Duplicate thread Please refer this thread for same.help ... View more

Re: Delete several lines of text?

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 07:07 AM
‎Jan 31, 2016 07:07 AM
Hi jcm48, Acrobat 9 is really an old version & no more supported by Adobe so it won't be possible to replicate it at my end. However, go to Edit mode try selecting multiple lines holding the Ctrl key on your keyboard & then hit the delete button, check if it works. Regards, Meenakshi ... View more

Re: Quick Toolbar, Windows 10

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 07:05 AM
‎Jan 31, 2016 07:05 AM
Hi tgit, Open Acrobat DC, navigate to Help menu & repair the installation. Also make sure it is updated to the latest version Release Notes | Adobe Acrobat, Reader. Then try the steps followed in this KB doc. Adobe Acrobat Workspace basics for creating custom toolbar. Regards, Meenakshi ... View more

Re: Locks up, I cannot edit text after using voice...

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 07:01 AM
‎Jan 31, 2016 07:01 AM
Hi 2FARJR, Please let us know the exact dot version of Acrobat & OS installed on your computer along with the work flow so that we can replicate the issue at our end. Regards, Meenakshi ... View more

Re: Try This if Scanner Not Accessible

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 06:58 AM
‎Jan 31, 2016 06:58 AM
Hi joebrooklyn, Make sure Acrobat is updated to the latest version. Try the troubleshooting steps mentioned in this KB doc. Troubleshoot scanning problems | Mac OS Adobe Acrobat Regards, Meenakshi ... View more

Re: I installed acrobat DC and can no longer print

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 06:57 AM
‎Jan 31, 2016 06:57 AM
Hi bills49084131, Try the troubleshooting steps mentioned in this KB doc. Acrobat and Reader Help / Troubleshoot PDF printing | Adobe Acrobat, Adobe Reader Regards, Meenakshi ... View more

Re: Running Acrobat Pro 9, cannot print pdf highli...

by Adobe Employee in Acrobat SDK Discussions
‎Jan 31, 2016 06:55 AM
‎Jan 31, 2016 06:55 AM
Hi davids15054004, Try the print as image Print PDF as image | Adobe Acrobat, Reader, make sure you have selected "Document & Markups" in the Print dialog box while printing the PDF. Regards, Meenakshi ... View more
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