Hi Andrea26745449sg5o,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting step suggested in the following help document: https://adobe.ly/3HLzqtA.  Ensure that you have updated the application to the latest version that was released yesterday. In Acrobat, go to Menu > Help > Check for updates. You may refer to the following help document to know more about the latest updates: https://adobe.ly/3HVjjJY. If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID.   Let us know how it goes.   Thanks, Meenakshi   ... View more

Hi Kirsty5FA7,   Thank you for sharing the information. Let us know once you get the information on the settings. We will check if there is any change in the behavior.   Thanks, Meenakshi   ... View more

Hi victoria_3957,   Thank you for updating us. If the issue has been resolved, please share the option that helped you to view the PDFs. It will help others with similar problems.   Let us know if we can be of any help.   Thanks, Meenakshi ... View more

Hi kay_1961,   Thank you for the information.   The request signature feature is still available in the Acrobat application. It seems that the application was deployed that way on your end, so you need to use the web version to send the document for signature. Please confirm with your organization's IT team.    Thanks, Meenakshi ... View more

Hi victoria_3957,   Thank you for the screenshots.   If you are having problems only with the network file and can open the PDFs saved locally, please make sure that you have the required permissions for the network location.  Also, please try downloading the file from the network location and saving it locally. Then check if you can open the PDF in Acrobat. Check if you can open the files.   Please collect the logs for the workflow using the diagnostic tool and share the log ID with us.    Thanks, Menakshi ... View more

Hi sreejesh_5190,   Thank you for the screenshots. Please allow us some time to check this behavior. We will update you once we have more information. Could you please confirm the workflow you are looking for here? We will check and update you if it is possible with the current version.   Thanks, Meenakshi ... View more

Hi Kirsty5FA7,   Thank you for reaching out.   We checked that you have the Acrobat Sign Enterprise service plan. The option is still available. Please check if the feature is enabled under the Global Settings. If you do not have admin access to the account, please check with the account admin in your company. Check the screenshot of the settings below:     Let us know if you have any questions.   Thanks, Meenakshi ... View more

Hi kay_1961,   Thank you for sharing the screenshots. Please also share the option you get when you click on the E-Sign option on the menu bar.   Thanks, Meenakshi ... View more

Hi victoria_3957,   Thank you for reaching out, and sorry about the trouble caused.   Please confirm if you are trying to open the PDF from a network location or saved locally on the machine. Does it happen with all the files? Could you please share the screenshot of the error message and the screen recording of the workflow? Also, share the current version of Acrobat and OS on the machine.   Thanks, Meenakshi   ... View more

Hi cat96639295,   Thank you for reaching out and reporting this. We are sorry about the trouble caused.   Please confirm if you are using the latest version of Acrobat. Share the Acrobat version number currently in use. Ensure that you are using the latest version of the application. In Acrobat, go to Menu > Help > Check for updates. If possible, please share the screen recording of what happens and how the application appears when launching automatically.   Try collecting logs for the issue using the diagnostic tool and share the log ID. We will get it checked.   Thanks, Meenakshi ... View more

Hi Carlisle1500,   We have reported the issue to the team. We will let you know once we have more information.  In the meantime, if you can collect the logs using the diagnostic tool and share the log ID, it will help us investigate the issue further.    Thanks, Meenakshi     ... View more

Hi sreejesh_5190,   Sorry about the confusion.   The scroll bar appears when you open the PDF in Acrobat and click on the form field. However, the text added in the form field will be visible and will not require a scroll bar. Currently, there is no option to remove the scroll bar.  You may share your suggestion on this with the product team via the following page: https://adobe.ly/4g6U83B.      Thanks, Meenakshi ... View more

Hi Max310627985d2l,   Thank you for reaching out, and sorry for the trouble caused.   As you have an Acrobat Sign Enterprise account, please get in touch with the Acrobat Sign Enterprise team directly. They can help you resolve this issue. Please use the steps as suggested here: https://adobe.ly/3U6qtxx. If you experience any issues, let us know.    Thanks, Meenakshi ... View more

Hi craig_1727,   Thank you for reaching out, and sorry about the trouble caused.   We checked that you have an Acrobat Sign individual service plan. The setting option to attach the audit report to the document is not available with your current plan. For more information on the audit report, refer to the following help document: https://adobe.ly/4mNh2j8.    Feel free to let us know if you have any questions.   Thanks, Meenakshi       ... View more

Hi kay_1961,   Please share the screen recording of the desktop application showing the options available to you. Also, share the screen recording of the Acrobat Sign web version you are using. That will help us to understand what is happening on your end, and we can confirm.   Thanks, Meenakshi ... View more

Hi defaulti9a4rna4p2ci,   Thank you for reaching out and reporting this. We are sorry about the trouble caused.   Could you please share the screen recording of the issue occurring on your end? Please confirm if you are using the latest version of Acrobat. Share the current Acrobat and OS version on the machine. Please collect logs for the issue using the diagnostic tool and share the log ID.    Thanks, Meenakshi ... View more

Hi TECamack,   Thank you for reaching out and reporting this. We are sorry about the trouble caused.   Please confirm if you are using the latest version of Acrobat. Share the Acrobat version number currently in use. Ensure that you are using the latest version of the application. In Acrobat, go to Menu > Help > Check for updates. If possible, please share the screen recording of what happens and how the application appears when launching automatically.   Try collecting logs for the issue using the diagnostic tool and share the log ID. We will get it checked.   Thanks, Meenakshi ... View more

Hi skilled_force3432,   Thank you for reaching out, and sorry about the trouble caused.   Please let us know how you send the document for signature and how the form fields are added. We will require more information to check this behavior and share the correct information.   Thanks, Meenakshi   ... View more

Hi Carlisle1500,   Thank you for reaching out, and sorry about the trouble caused.   Please try the troubleshooting steps suggested i the following help document: https://adobe.ly/4g6DT6I.  You may also try reinstalling the Acrobat using the steps suggested below:  -Remove the application and run the cleaner tool (https://adobe.ly/45HLW6q). -Reboot the machine -Install Adobe Acrobat from the following page: https://adobe.ly/3JFzATP.   If you still experience the same behavior, please collect the logs using the diagnostic tool and share the log ID.    Let us know how it goes.   Thanks, Meenakshi ... View more

Hi darrin1968,   Thank you for the information, and sorry about the delay in response.   Could you please share the Acrobat version currently in use? Also, please share a screenshot of the options appearing on both Windows 10 and Windows 11 machines.  We have reported this behavior to the team for further investigation.   Thanks, Meenakshi ... View more

Hi Patch My PC,   Thank you for reaching out and reporting this.   We have reported the issue to the team for further investigation. We will get back to you if we need more information or have an update. In the meantime, please try installing from other links. We appreciate your patience.   Thanks, Meenakshi ... View more

Hi Jroberts,   Thank you for reaching out.   Please refer to the information shared in the following help document and try the steps suggested: https://adobe.ly/3URu56V. Check if that helps.   If you still experience the issue, please share the sample PDF and the application version numbers in use. Also, let us know how the PDF was created. We will check this behavior.   Let us know how it goes.   Thanks, Meenakshi ... View more