Re: why when i double click on a clip in premiere ...

Shivangi_Gupta · ‎Jan 04, 2019

Hi shaharw, Sorry to hear about your issue. I understand when you open your media file in source monitor, it open with the wrong resolution. This is not a known issue with Premiere Pro. Have you tried resetting the preferences? FAQ: How to reset (trash) preferences in Premiere Pro? I hope it helps. Please test the issue and let us know the result. Thanks, Shivangi

Shivangi_Gupta · ‎Jan 04, 2019

Hi Julien Viard, We're sorry for your issue. I understand you are unable to use GPU acceleration for Adobe Premiere Pro. Does it happen with the latest update of Premiere Pro? Which version of CUDA drivers are installed on your computer? https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Jan 03, 2019

Hi nishidashi, Thanks for reaching out. TIFF is a common format used for exchanging raster graphics (bitmap) images between application programs. Since you are exporting a video file to tiff format, you are getting 3000 images. Do you wish to transcode it to some other video format with same frame rate? Thanks, Shivangi

Shivangi_Gupta · ‎Jan 03, 2019

Hi hadenp, Sorry for your issue. I understand that you are getting crash issues with Adobe Premiere Pro. Have you considered increasing the amount of RAM installed on your computer? you can refer to this link: Adobe Premiere Pro CC System Requirements Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Jan 03, 2019

Hi Keithp, Thanks for reaching out. We're sorry for your issue. I understand that you are facing performance related challenges which eventually makes the application crash. I appreciate that you tried to fix it yourself before posting the issue here. Do you get any crash report or log that you can share with us? We'll need to see if there is something specific making the application become non-responsive. Thanks. Shivangi

Shivangi_Gupta · ‎Jan 01, 2019

Hi Marco, Happy New Year! Thanks for reaching out to us. We're sorry for your issue. I understand that you are using AME to export videos edited on your computer. Are you using AME with Premiere Pro? On AME screen, please check which rendering option is selected Which graphics card is installed on your machine? Thanks, Shivangi

Shivangi_Gupta · ‎Jan 01, 2019

Hi No123, Wish you a happy new year. Sorry for your issue. The dynamic link works only when the version of both the applications is the same. Please check the exact version of After Effects and Adobe Meda Encoder. Thanks, Shivangi

Shivangi_Gupta · ‎Jan 01, 2019

Hi Hugo, Happy New Year! Thanks for reaching out to us. We're sorry for your issue. I understand you are getting performance related issues with AME. We'll need more information to troubleshoot the issue. What are your computer specifications(OS, RAM, GPU, Processor)? What is the format and resolution of the files you are trying to import for transcoding? Where have you saved those files? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 27, 2018

Hi MaluGra, Sorry for your issue. Does it happen with a specific Motion graphics template? Have you tested the mogrt templates available with Premiere Pro? Did resetting the preferences as suggested by Vidya Sagar helped you? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 25, 2018

Hi annsnelly, Sorry for your issue. You have mentioned that the source file has both left and right audio channels but the sequence has only one. Please check this article to check if the source audio channels are mapped correctly: Working with clips, channels, and tracks in Premiere Pro Also, create a new sequence with the clip. Select the media clip in the Project panel > Right Click > New Sequence from Clip and then check if the same issue occurs. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 25, 2018

Hi recasper, I understand you have adjusted resolution for your sequence and when you playback, the preview is correct for few files but not for others. Please share the screenshot of the following: Correct preview Incorrect preview Sequence Settings What is the resolution of the original file? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 24, 2018

Glad it worked for you. Happy to help

Shivangi_Gupta · ‎Dec 20, 2018

Hi Andy, Premiere Pro supports multi-touch only for the pinch and zoom feature for the timeline. If you wish for this feature you can post your idea here: Premiere Pro: Hot (3654 ideas) – Adobe video & audio apps Let us know if you have any queries Thanks, Shivangi

Shivangi_Gupta · ‎Dec 20, 2018

Hi NGerman, Sorry for your issue. I understand that you are unable to make camera cuts for multicam editing. You have mentioned that you are using number keys for making camera cuts (Cut to Camera). Kindly check if you are using the correct keyboard shortcuts. You can refer to this link: Preset and customizable keyboard shortcuts in Premiere Pro CC Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 20, 2018

Hi Matt, Vector motion control applies vector-based position, scale, rotation, and anchor point adjustments to graphics, keeping them nice and crisp even when scaled up to large sizes. Premiere does not bring AI or EPS artwork in as native vector graphics. AI and EPS artwork come in as Raster images. You can use After effects to draw complex vector items. You can refer to this article for editing Vector graphics in Premiere Pro: Create titles and motion graphics with the Graphics workspace in Premiere Pro. Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 19, 2018

Hi sabsal01, Sorry for your issue. I appreciate that you have already tested the basic troubleshooting steps. Does your application crash along with this error? Have you tried resetting the preferences? FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it works. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 19, 2018

Hi jonathang, Did you try what Peru Bob suggested? Are you still facing the same issue? Let us know if you have any further queries. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 18, 2018

Hi Gibsonsg, Sorry for your issue. I understand you are getting an incorrect export preview when you export the file using AME. Are you getting correct export from Premiere Pro? Please try this: Inside AME, Preferences > General > Premiere Pro > Import sequence natively Please uncheck the option Click OK Close AME Relaunch AME Test the export Let us know if it works. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 18, 2018

Hi sffroelich2, Sorry for the issue. I understand you are getting performance related glitches while using AME CC2019. Which version of AME are you using? What are your computer specifications (OS, RAM, GPU, Processor)? Are you using any other Adobe application with it simultaneously? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 18, 2018

Hi radod, Sorry for your issue. I understand you are facing crash issues with Premiere Pro while editing Thanks for chiming in John. Premiere closes and report unexpected error. Do you get any crash error or log? Would you be able to share it with us? What are your system specifications (OS, RAM, GPU, Processor)? Try changing the video renderer to Software only. FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it works. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi getho, Sorry for your issue. I understand that your media files are not getting linked with the original files. Where have you saved the video clips? Have you tried to manually link the files? Relinking offline media in Premiere Pro Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi Jenterbz, Sorry for your issue. I understand that the export process freezes on using AME for a Character Animator file. What are your system specifications (OS, RAM, GPU, Processor)? Would it be fine if you share your export settings with us? FAQ: How do I capture and post a screen shot or video? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi skinneyfat, Sorry for the issue. I understand that you are not getting any video preview in the exported file from AME. Do you get the same issue with any other format like .mp4? Please share the screenshot of the export settings you have selected. FAQ: How do I capture and post a screen shot or video? Quicktime is an Apple native codec, have you tried to playback the file in some other media player like QT player or VLC media player? Do you have Premiere Pro installed to check the preview once? Please answer these questions so that we can troubleshoot the issue better. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi jane-e, Yes, you are correct. The list of formats supported by AME does not have .amr format. File formats supported for import for Media Encoder You may use any other software for transcoding the file format. I found a few articles for you: Convert AMR to MP3 Online Free | Media.io - Free Video & Audio Converter AMR to MP3 - Online Converter The web links mentioned above are just examples. You can use any other software as well. I hope it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi, Sorry for the issue. I understand that you are getting a wrong preview after exporting a Character Animator file in AME. Where do you check the preview? Do you have Adobe Premiere Pro to check the preview once? Please share a screenshot with the export settings. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 14, 2018

Hi Eleni, Sorry for the issue. I understand that you are getting "Error compiling movie" while exporting the file. Please check this article: How to fix issues that cause errors when rendering or exporting Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 13, 2018

Hi tyronee, Sorry for the experience you had. You can contact us via chat or call 24x7 as Ann mentioned above. Thanks for chiming in Ann. However, we're here to help. If you are still facing the crash issues, Do you get any crash log or error? Would it be fine if you can share it with us? Please share your system specifications (OS, RAN, GPU, Processor). Does it happen with the projects created in CC 2018 version? Have you tried resetting the preferences after the update? FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 13, 2018

Thank you for providing the information. I will try resetting preferences and respond back to you asap. Did it work? Thanks, Shivangi

Shivangi_Gupta · ‎Dec 13, 2018

Hi getho, Sorry for your issue. I understand that Premiere Pro keeps running in the background even after quitting it. Here are few community links where other users have discussed the same issue: Premiere Pro CC wont quit CreativeCOW Please check the suggestions shared and let us know if any of them helps. Thanks, Shivangi

Shivangi_Gupta · ‎Dec 13, 2018

Hi sebrame, Sorry for your issue. I understand your files got linked with wrong files with the same name on your computer. Please check this article: Relinking offline media in Premiere Pro You can manually locate and link your files anytime. Let us know if it helps. Thanks, Shivangi

Shivangi_Gupta

Shivangi_Gupta

Activity

Re: why when i double click on a clip in premiere ...

Re: Première pro n'utilise pas la carte graphique....

Re: Media Encoder を用いての動画から画像生成について。

Re: Premiere Pro and After Effects crash on startu...

Re: Premiere Lag, No Playback and Crashing

Re: Render time in Adobe Media Encoder on imac pro...

Re: After Effects und Media Encoder

Re: media encoder frezzes while importing footage ...

Re: Project start problems

Re: Left audio only in timeline, but both left and...

Re: Sequences - Playing Outside the Defined Bounds...

Re: A low level exception occurred in: adobe scope

Re: Does Premiere Pro support multi-touch?

Re: Multicam not making cuts

Re: Is there any way to use the new "Vector Motion...

Re: [CC 2015] "A Low-level exception occurred in: ...

Re: Preview problem

Re: Media Encoder Ignoring Rotation

Re: Media Encoder 2019 slowing my computer

Re: Premiere freeze out

Re: thumbnails go grey

Re: Can't finish encoding?

Re: Rendering in Quicktime format has no video

Re: .amr to .mp3

Re: Media Encoder render ( uncorrect ) Bug or what...

Re: Media encoder won't render (PLEASE HELP ME!)

Re: Premiere Pro 2019 Crashing Issue

Re: Premiere Pro CC 2019 partly freezes on start

Re: restarting premiere: premiere does not close w...

Re: Incorrect files linked