Re: When to cancel Adobe membership and avoid the ...

Shivangi_Gupta

I'm glad I could help. Give us a shout if you have any questions. ^Shivangi

Shivangi_Gupta

I reviewed your account details and looked for the support case from September this year and found that our support team offered/issued a refund for the account with single individual subscription. I could not find any support case where you were promised a refund for the other account where you have your team's plan? Could you share any reference case number with me? ^Shivangi

Shivangi_Gupta

Thanks for reaching out! I checked your subscription details, and you currently have an annual plan for Acrobat Standard, which has been active for 9 months and 26 days. The message you're seeing about the cancellation fee is due to the Early Termination Fee (ETF) policy. This fee applies when an annual plan is canceled before completing the full 12-month term or before the final payment of the term is made. Since your plan hasn’t yet reached the 12-month mark, the system is showing the ETF message. If you wait until the end of the 12th month, you’ll be able to cancel without incurring this fee. Let me know if you have any other questions. I’m here to help! ^Shivangi

Shivangi_Gupta · Oct 08, 2025

Thanks for chiming in, @kglad. ^Shivangi

Shivangi_Gupta · Oct 08, 2025

Hi @Eunbyeol_Ko7748, We appreciate you reaching out. I reviewed your account details and found that you two plans associated with your email address. 1. An individual plan for Adobe Illustrator(paid monthly) since 3 months. 2. A team's plan for Creative Cloud. The invoices you have mentioned are for the individual plan. If you do not intend you use it, you can cancel the subscription following the steps listed here: https://adobe.ly/48ll51O I hope it helps. ^Shivangi

Shivangi_Gupta · ‎Oct 08, 2025

I see! To cancel the team's plan please follow this article with detailed steps: https://adobe.ly/4mWL0AC and for indvidual plan(Adobe Stock), you can follow this article: https://adobe.ly/4h1uLk7 However, I would recommend you to go through the subscription terms before proceeding with the cancellation: https://adobe.ly/4pWowT3 Let me know if you have any questions. I'm here to answer. ^Shivangi

Shivangi_Gupta · ‎Oct 08, 2025

I understand your point. I reviewed your account again and found that you have 3 plans associated with your email address: 1. A team's subscription for which you are paying 93.32 GBP 2. An individual plan(CCPro+Stock) for which you are paying 67.47 GBP. 3. An individual plan for Adobe Stock which has pending dues as my colleague mentioned above. Could you confirm if you wish to proceed with individual plan or team's plan? The cancellation processes are different for both the plans. Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

I see! Would you mind starting a discussion with our support team here? https://adobe.ly/46DYgoK They'll help you with the process. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Thanks for trying the suggested steps. I confirmed that there is no server outage from Adobe's end from last 4 days. Could you try signing out and signing back in to Creative Cloud desktop application? Let us know if it brings any change. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Hi @oguzhan_3002, We are sorry for the trouble. Could you try the steps listed in this article and see if it helps? https://adobe.ly/3VWsRrs Let us know the outcome. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Hi default8ta9us39gfc5, Thanks for reaching out! I’ve reviewed your account details and found that the most recent refund issued by Adobe was approximately three years ago. Could you please confirm if you're referring to that same refund? If so, I’m afraid we may not be able to re-issue a refund that old, as it falls outside our eligible refund window. Let me know if you're referring to a different transaction. I’d be happy to take another look. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Hi @félix_2927, We appreciate you reaching out. We looked into your account details and I can see that you cancelled your plan today. Have you been charged for the subscription renewal? Let us know. We'll get this reviewed. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Hi @PaL,lwasha_3079, Thanks for reaching out. I understand you wish to cancel the subscription associated with an email that you do not have access to. Please refer to this article and see if you can access your account: https://adobe.ly/3KBhOS5 Let us know if it helps. ^Shivangi

Shivangi_Gupta · ‎Oct 07, 2025

Hi @kayef5055870, We appreciate you reaching out. We are here to help. Could you share details about the issue you want help with? ^Shivangi

Shivangi_Gupta · ‎Oct 06, 2025

Hi Avery_Kevin5763, We appreciate you reaching out. As the expert mentioned above, you may not be able to reinstate the original subscription. Please refer to this article to make compare the available plans: https://adobe.ly/4mSHrLE Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Oct 06, 2025

Thread Summary A user is unable to manage their Adobe subscription plan due to an error message stating “You’ll be able to manage this plan shortly”. Additionally, they encounter an “Unable to load data” error when trying to access their Adobe account. Best Solution for Similar Cases If this has happened to you, don’t worry! Here’s what you can do next: Clear browser cache & cookies. Try a different browser or device. Disable browser extensions temporarily. Use incognito/private mode. Check Adobe server status: https://status.adobe.com Use direct link: https://account.adobe.com/plans Helpful Resources 'Unable to load data' error while trying to access the Adobe account

Shivangi_Gupta · ‎Oct 06, 2025

Thread Summary A user expressed challenge when trying to cancel the subscription due to failed payment. Best Solution for Similar Cases If this has happened to you, don’t worry! Here’s what you can do next: 1. Update Your Payment Method Adobe requires a valid payment method to process any pending charges before allowing cancellation. Once updated, you should be able to complete the cancellation process smoothly. 2. Check Adobe’s Refund Policy: Adobe offers a 14-day refund window from the beginning of the subscription trial. If you're within this period, you're eligible for a full refund - no questions asked. Helpful Resources Fix a failed or missed payment Understand Adobe's subscription terms and refund policies How to cancel your trial or subscription?

Shivangi_Gupta · ‎Oct 06, 2025

Thread Summary A user is unable to manage their Adobe subscription plan due to an error message stating “You’ll be able to manage this plan shortly”. Additionally, they encounter an “Unable to load data” error when trying to access their Adobe account. Best Solution for Similar Cases If this has happened to you, don’t worry! Here’s what you can do next: Clear browser cache & cookies. Try a different browser or device. Disable browser extensions temporarily. Use incognito/private mode. Check Adobe server status: https://status.adobe.com Use direct link: https://account.adobe.com/plans Helpful Resources 'Unable to load data' error while trying to access the Adobe account

Shivangi_Gupta · ‎Oct 06, 2025

Thread Summary A user expressed challenge when trying to cancel the subscription due to failed payment. Best Solution for Similar Cases If this has happened to you, don’t worry! Here’s what you can do next: 1. Update Your Payment Method Adobe requires a valid payment method to process any pending charges before allowing cancellation. Once updated, you should be able to complete the cancellation process smoothly. 2. Check Adobe’s Refund Policy: Adobe offers a 14-day refund window from the beginning of the subscription trial. If you're within this period, you're eligible for a full refund - no questions asked. Helpful Resources Fix a failed or missed payment Understand Adobe's subscription terms and refund policies How to cancel your trial or subscription?

Shivangi_Gupta · ‎Sep 30, 2025

Hi denver38340605nf90, We are sorry for the experience. Please refer to this article related to this error and let us know if it helps: https://adobe.ly/4mL1hIC Looking forward to your response. ^Shivangi

Shivangi_Gupta · ‎Sep 30, 2025

Hi Community, Are you encountering a "Unable to load data" error while trying to access the Adobe account? What causes this? Browser cache or cookies interfering with session data. Conflicts from browser extensions (e.g., ad blockers). Adobe server-side delays or outages. Multiple Adobe IDs logged in simultaneously. Network instability or VPN interference. Recommended solutions Clear browser cache & cookies. Try a different browser or device. Disable browser extensions temporarily. Use incognito/private mode. Check Adobe server status: https://status.adobe.com Use direct link: https://account.adobe.com/plans Have questions? Start a discussion.

Shivangi_Gupta · ‎Sep 30, 2025

Hi Community, Are you encountering a "Unable to load data" error while trying to access the Adobe account? What causes this? Browser cache or cookies interfering with session data. Conflicts from browser extensions (e.g., ad blockers). Adobe server-side delays or outages. Multiple Adobe IDs logged in simultaneously. Network instability or VPN interference. Recommended solutions Clear browser cache & cookies. Try a different browser or device. Disable browser extensions temporarily. Use incognito/private mode. Check Adobe server status: https://status.adobe.com Use direct link: https://account.adobe.com/plans Have questions? Start a discussion.

Shivangi_Gupta · ‎Sep 30, 2025

Hi kezyl_mae_4432, Thanks for reaching out. Processing a refund may take 12-14 days. Let us know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 30, 2025

Hi @sebastian_8613, I'm really sorry to hear about your experience. I’ve reviewed your account details and found that you had an active subscription to Adobe Acrobat Pro starting August 30, 2025. As of now, there’s no active subscription listed on your account. If you’ve decided not to continue using your Adobe account, you can delete it by following the steps outlined here: https://adobe.ly/3KO0MA4 It’s unfortunate that your experience didn’t meet expectations. If there’s anything we can do to make things right or assist further, please don’t hesitate to reach out. ^Shivangi

Shivangi_Gupta · ‎Sep 30, 2025

Hi @frederike_9811, Thanks for reaching out. Have you tried looking for the desired application version as mentioned in this article? https://adobe.ly/4nTVS2K Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 30, 2025

Hi ahmed_7522, Thanks for trying the suggested steps. Could you try again after signing out and signing back in to your Creative Cloud desktop application? Let us know how it goes. ^Shivangi

Shivangi_Gupta · ‎Sep 30, 2025

Thread Summary A user reported that he is unable to cancel their membership due to a failed auto-renewal payment. Best Solution for Similar Cases If this has happened to you, don’t worry! Here’s what you can do next: 1. Check Your Adobe Account Status: Sign in to your https://account.adobe.com. Go to Plans > Manage Plan to verify if the subscription is still active or pending cancellation. 2. Update Payment Information: If the auto-renewal failed due to outdated or invalid payment details, update your payment method. Learn more: Update your payment details 3. Retry Cancellation After Payment Update: Once payment info is updated, retry the cancellation process. Reference: Cancel your Adobe subscription Helpful Resources Understand Adobe's subscription terms and refund policies Adobe Subscription and Cancellation Terms How to cancel your trial or subscription?

Shivangi_Gupta · ‎Sep 29, 2025

Hi there, I'm chiming in to see if you followed the article shared by my colleague above. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 29, 2025

Hi @marea_5898, We appreciate you reaching out. Are you trying to make changes to the preferences for any specific Adobe product? Please mention the product name so that we can guide you better. ^Shivangi

Shivangi_Gupta · ‎Sep 29, 2025

Hi catherine_4968, We are sorry for the confusion. AI Assistant for Acrobat is a different plan and not included in the Adobe Acrobat Pro subscription. This is the reason you were asked to cancel both the plans separately. Please refer to this article for more details: https://adobe.ly/4pNs89M I hope it helps. ^Shivangi

Shivangi_Gupta

Shivangi_Gupta

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