Hi Hetwich, We appreciate you raching out. Have you performed listed in this article? https://adobe.ly/3Vc0fdH Let us know if it helps.  ^SG ... View more

We appreciate you adding your experience with the community. Are you still experiencing any issue that you would like us to address? Let us know. We are here to listen. ^SG ... View more

Hi @strahpic_4744, This is an interesting question. I agree with @kglad. Changing your country from Egypt to the USA to pay in dollars might seem like a potential solution, but it's important to consider the legal and ethical implications. Adobe's terms of service typically require users to provide accurate information, including their country of residence. Misrepresenting your country could violate these terms and potentially lead to issues with your account, including suspension or termination. Instead, I recommend reaching out to Adobe's customer support. They can provide guidance on resolving payment issues and may offer alternative solutions. I hope this helps, and I wish you the best of luck in resolving your payment issues! Best regards, Shivangi ... View more

Thanks @kglad. I have updated the URL.  @samuel_0083 Please try the steps listed here and let us know the outcome: https://adobe.ly/4g2o0wU ^SG ... View more

Hi @Mika MMK, We appreciate you reaching out. Which version of Adobe Photoshop are you trying to install? You can refer to this article for installation related error: https://adobe.ly/4f2xAPD Let us know if you have any questions. ^SG ... View more

Hi @scarlettolye, Are still experiencing any issues while downloading or installing your Adobe applications? Let us know. We're are here to help. ^SG ... View more

Hello, We appreciate you reaching out.  As per your account details, I can see that your subscription is 1 year and 23 days old. The option for refund after cancellation is available only if you cancel within 14 days after cancellation. Please refer to this article for more information: https://adobe.ly/3ZlLPdx Let us know if you have any questions. ^SG ... View more

Hi Milly, We appreciate you writing in. Changing the payment date involves discussing confidential information regarding the payment details. We can not discuss it through a public forum. Hence as @kglad mentioned above, it is advisable to contact our support team and start a private chat session here: https://adobe.ly/414du3Y Let us know if you have any questions. ^SG ... View more

You can start a private chat session and speak with the agent here: https://adobe.ly/4f24W13 Let us know if you have any questions. ^SG ... View more

Thank you for flagging this. This could be some fraudulent scam. Please keep the thread updated with the information from your bank.   ^SG ... View more

Hi David, We appreciate you reaching out. Have you tested the issue on more than one device? Let us know. Thanks, Shivangi ... View more

Hi @anise_9624 We appreciate you reaching out. I can see that you have cancelled the subscription already. Let us know if you have any questions.   ^SG ... View more

Hi @edilene_almeida, I understand your query. We can not discuss the payment related details in a public forum. I would also advice you to contact our support team and discuss this with them. I'm sure they will provide you the best possible solution. Let us know if you have any questions. ^SG ... View more

Hello iremnur, Welcome to the Adobe community! I can see that you have an active student subscription. Was this subscription provided to you by your school/college?  Please check the account info after signing out and signing back in to the Creative Cloud desktop app. Let us know how it goes. ^SG ... View more

Hi ahl_3765, We appreciate you reaching out. In addition to trying the suggestions listed by @kglad, could you share the sytem specifications (OS version, RAM, GPU, Processor, etc) with us? Which Adobe apps have you tried installing? Do you get any error message? Also, could you check if the installation gets stuck at any particular %? Looking forward to your response. ^SG ... View more

Hi Marcin, I'm sorry for the experience you had. I understand your question however we can not discuss the account or payment related information over a public forum. Have you tried using a credit card instead? Also, have you contacted your bank? Sometimes, banks may block transactions for security reasons. Contact your bank to ensure there are no issues on their end. Let us know if you have any questions for us. ^SG ... View more

Hi Neema, We appreciate you reaching out. Did you try a different payment method? If yes, did you contact our support team as suggested by @kglad above? Let us know if you have any questions.    Thanks, Shivangi ... View more

Hi davids02011959, That is an interesting question! I checked your account detail and found that your subscription will end on January 24, 2027. Do you wish to extend it? Where are buying the extension from?  As mentioned by @kglad, please make sure that you go through the terms and conditions before making the transaction. Let us know if you have any questions while making any purchase from Adobe's website. We'll be happy to help. ^SG ... View more

Hello there, We appreciate your engagement in the community.  This post is 5 years old. If you get any issues with Adobe Illustrator, I would recommend you posting your query here: https://adobe.ly/3ZixCOG Let us know if you have any other questions.  ^SG ... View more

Thank you for your patience. We encountered some issues with the initial refund, but we have processed a new refund today. Please allow 5-7 working days for the refund to reflect in your account. Rest assured, we are committed to resolving this matter for you. ^SG ... View more

Hi Ruth, We appreciate you reaching out. As per your account details, the refund was initiated on November 15, 2024. The transaction usually takes 5-7 business days.  I would advice you to wait till that time and contact your bank if it takes longer than that. The process has initiated from our end. Let us know if you still have any questions.  ^SG ... View more

Hi hagar, Thanks for reaching out. I do not see any active subscription associated with your account. Is there any other email address you have Adobe account associated with? If yes, please start a new conversation using it. Please do not share any private or confidential infor here. This is a public forum. ^SG ... View more

Hi @MarcoS_Borgarra2220, We're sorry for the experience. We'll get this looked into. Did you make your purchase through Adobe or any other seller? Please share more details. ^SG ... View more

Thanks for confirming, Steve. The article I shared was purely related to the error code mentioned in the log file you shared. Could you confirm the other applications you have tested download speed for? We'll look into this. ^SG ... View more

Hi @lynn_3846, Thanks for reaching out. Please report it directly to our support team as suggested by @kglad. Do not share any confidential info here as this is a public forum.  Let us know if you have any questions. ^SG ... View more

Thanks for your response, Steve. As per the error log, you are getting error 12180. This error code is generally appears when the system is not able to reach Adobe servers. Could you follow the steps listed in this article? https://adobe.ly/48ZwZNc Let us know if it brings any change. ^SG ... View more