Re: subscr

Shivangi_Gupta · ‎Sep 14, 2025

Hi Energetic_Glaze6510, Thanks for reaching out. I can see that you have an active subscription to AI Assistant for Acrobat. Have you tried the steps listed in this article to cancel the plan? https://adobe.ly/42oBA9o Let us know if you need any help. ^Shivangi

Shivangi_Gupta · ‎Sep 14, 2025

Hi verdetta_8711, We appreciate you reaching out. I could not find any active subscription associated with this email address. Also, there is no transaction requested by Adobe. Have you subscribed to Adobe using a different email address? If yes, please share it with me through private message and I'll look into the details. ^Shivangi

Shivangi_Gupta · ‎Sep 14, 2025

Hi Kiera_Davidson5920, We appreciate you reaching out. Refund can only be issued if the cancellation is done within first 14 days of the subscription. I reviewed your account details and found that your plan is 1 year old. Unfortunately, Adobe does not offer refund in this case. You can check the details here: https://adobe.ly/4mrMMJO You can discuss the scenario with our support team here: https://adobe.ly/4nxzoVo Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 14, 2025

Hi denver38340605nf90, We are sorry for the experience. What error do you get when you try to make the cancellation? Have you tried any other web browser? Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Sep 12, 2025

Hi @karin_0600, We appreciate you reaching out. As per your account details, I can see that you cancelled the plan on the 8th day. This was the reason you were charged. The good news is Adobe offers full refund if the cancellation is done within 14 days. I can see that a refund has been initiated today for the subscription you cancelled. It usually takes 12-14 days for the refund to process. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 11, 2025

Hi Le_Hoang Thai0069, We appreciate you reaching out. As per your account details, you have cancelled your plan and requested for account deletion. When did you subscribe for Adobe Podcast? Did you contact our support team about this? Let us know. We'll look into the details. ^Shivangi

Shivangi_Gupta · ‎Sep 10, 2025

Hi glamorous_reliability8692, Thanks for reaching out. As per your account details, you have an active subscription to Adobe Substance 3D collection. It is a monthly subscription. When did you cancel the plan? Did you receive any confirmation email? Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 10, 2025

Hi Mayank, We are sorry for the trouble. I confirm that there is no active subscription associated with your account. It seems like a technical error. I'll get this looked into. Meanwhile, could you sign out of your Creative Cloud desktop application and sign back in? Let us know if you are able to make the purchase after that. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Sep 09, 2025

Hi gennaro_7097, We are sorry for the trouble. Did you follow the articles shared by the expert above? What error do you get when you try to cancel? Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Sep 09, 2025

I see! Ideally it takes 12-14 days for the refund to process if the cancellation is done within 14 days of the subscribing(including trial). ^Shivangi

Shivangi_Gupta · ‎Sep 09, 2025

I see! Would you mind contacting our support team here: https://adobe.ly/3IebBdV They'll be able to check the account details and help you with the issue. ^Shivangi

Shivangi_Gupta · ‎Sep 09, 2025

I see! Would you mind contacting our support team here: https://adobe.ly/3IebBdV They'll be able to check the account details and help you with the issue. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Alluring_imagination5E82, Thanks for reaching out. I can see that you have both individual and team's license associated with this account. Do you wish to continue with both? Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi ann_3005, Thanks for your question. Your subscription is 1 year and 9 months old which is not eligible for refund. You can check the subscription terms here: https://adobe.ly/4njlUw6 Let us know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi katrina_9364, Thanks for reaching out. I could not find any recent transaction requested from Adobe. Did you speak with your bank about this? Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Ives R. T. Nascimento, Sorry for the inconvenience you're facing. At the moment, I’m unable to see any payment received on Adobe’s end. I also checked for any open support cases and found that your case has already been escalated to our senior team for further investigation. You should have received an email from the support team regarding this. Please respond to that email to continue the follow-up on the same case, they’ll be able to provide you with the latest updates. I hope it helps. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Yo_Besbo3822, We appreciate you reaching out. Please feel free to reach out to our support team here: https://adobe.ly/4m5BQBg They'll be able to share more details about this. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @moon-a19, I’ve reviewed your account details and couldn’t find any active trial listed. When you sign up for a free trial of an Adobe application, you're asked to enter your credit card information. However, no charges are made until the trial period ends. You can cancel the plan within 7 days to avoid being charged. Additionally, Adobe offers a full refund if the cancellation is made within 14 days of the subscription start date. You can find more details here: https://adobe.ly/4pdKxfo Let me know if you have any questions. Happy to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @Samyak_Ghanbahadur3300, Thanks for reaching out! Could you please confirm when the payment was made? Also, kindly check if the transaction was successfully completed on your end. Sometimes, payments may take a little longer to reflect due to processing delays. As of now, I’m unable to see any payment received on Adobe’s end. Let me know once you’ve checked. I’m here to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @tobby_2709, We appreciate you reaching out. I confirm that you have successfully cancelled your Adobe subscription. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @amir_4514, Thank you for reaching out. Upon reviewing your account details, I noticed that there are pending dues on your Adobe account. Please note that cancellations can only be processed once all outstanding payments have been cleared. For guidance on resolving payment issues, you can refer to this help article: https://adobe.ly/4ngJV71 If you have any questions or need further assistance, feel free to reply. I’m here to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

We are sorry for the experience. I would recommend you to speak with our support team here: https://adobe.ly/4gbGDjn You can discuss this with them about the refund issue in detail. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @jacky_4541, We appreciate you reaching out. I confirm you have successfully cancelled your Adobe subscription trial for Adobe Acrobat Pro and Adobe Stock. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @pawla666, Thanks for reaching out. I confirm you have cancelled your Adobe subscription an a refund has been initiated. Please wait for 12 to 14 business days for the refund to process. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @rachelh46702203, Thanks for reaching out! I’ve taken a look at your account and noticed that there are pending dues on your active Adobe Photography Plan subscription. I also checked for any duplicate plans or accounts linked to this email address, but didn’t find any. To resolve the payment issue, you can follow the steps in this help article: https://adobe.ly/4m5fMGT If you have any questions or need further assistance, feel free to reply. I’m here to help! Warm regards, Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Sourabh, We are sorry for the experience. Ideally the subscriptions never get auto-cancelled. Have you been charged this month(September) for this year's renewal subscription? Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @Lotte27, We appreciate you reaching out. I confirm that you have an active subscription to Adobe Acrobat Pro. Let us know if you face any issues with the application in the future. We are here to listen and help. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi fabby_2969, Thanks for reaching out. I confirm that you have cancelled your subscription on September 7, 2025. A refund has been initiated. It may take 12-14 business days for the refund to process. Please let me know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @joana_1523, We appreciate you reaching out. I confirm that you have an active subscription for Creative Cloud Pro associated with this email address. Please sign out and sign back in to your Creative Cloud desktop application. Let us know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi there, We appreciate you reaching out. I confirm that you cancelled your Adobe subscription last month. When were you charged with the amount you mentioned above? Please share more details. ^Shivangi

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