Re: I cannot cancel my free trial of Acrobat becau...

Shivangi_Gupta · ‎Nov 22, 2024

Hi @anise_9624 We appreciate you reaching out. I can see that you have cancelled the subscription already. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Nov 22, 2024

Hi @edilene_almeida, I understand your query. We can not discuss the payment related details in a public forum. I would also advice you to contact our support team and discuss this with them. I'm sure they will provide you the best possible solution. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Nov 22, 2024

Hello iremnur, Welcome to the Adobe community! I can see that you have an active student subscription. Was this subscription provided to you by your school/college? Please check the account info after signing out and signing back in to the Creative Cloud desktop app. Let us know how it goes. ^SG

Shivangi_Gupta · ‎Nov 22, 2024

Hi ahl_3765, We appreciate you reaching out. In addition to trying the suggestions listed by @kglad, could you share the sytem specifications (OS version, RAM, GPU, Processor, etc) with us? Which Adobe apps have you tried installing? Do you get any error message? Also, could you check if the installation gets stuck at any particular %? Looking forward to your response. ^SG

Shivangi_Gupta · ‎Nov 22, 2024

Hi Marcin, I'm sorry for the experience you had. I understand your question however we can not discuss the account or payment related information over a public forum. Have you tried using a credit card instead? Also, have you contacted your bank? Sometimes, banks may block transactions for security reasons. Contact your bank to ensure there are no issues on their end. Let us know if you have any questions for us. ^SG

Shivangi_Gupta · ‎Nov 21, 2024

Hi Neema, We appreciate you reaching out. Did you try a different payment method? If yes, did you contact our support team as suggested by @kglad above? Let us know if you have any questions. Thanks, Shivangi

Shivangi_Gupta · ‎Nov 21, 2024

Hi davids02011959, That is an interesting question! I checked your account detail and found that your subscription will end on January 24, 2027. Do you wish to extend it? Where are buying the extension from? As mentioned by @kglad, please make sure that you go through the terms and conditions before making the transaction. Let us know if you have any questions while making any purchase from Adobe's website. We'll be happy to help. ^SG

Shivangi_Gupta · ‎Nov 21, 2024

Hello there, We appreciate your engagement in the community. This post is 5 years old. If you get any issues with Adobe Illustrator, I would recommend you posting your query here: https://adobe.ly/3ZixCOG Let us know if you have any other questions. ^SG

Shivangi_Gupta · ‎Nov 20, 2024

Thank you for your patience. We encountered some issues with the initial refund, but we have processed a new refund today. Please allow 5-7 working days for the refund to reflect in your account. Rest assured, we are committed to resolving this matter for you. ^SG

Shivangi_Gupta · ‎Nov 19, 2024

Hi Ruth, We appreciate you reaching out. As per your account details, the refund was initiated on November 15, 2024. The transaction usually takes 5-7 business days. I would advice you to wait till that time and contact your bank if it takes longer than that. The process has initiated from our end. Let us know if you still have any questions. ^SG

Shivangi_Gupta · ‎Nov 19, 2024

Hi hagar, Thanks for reaching out. I do not see any active subscription associated with your account. Is there any other email address you have Adobe account associated with? If yes, please start a new conversation using it. Please do not share any private or confidential infor here. This is a public forum. ^SG

Shivangi_Gupta · ‎Nov 19, 2024

Hi @MarcoS_Borgarra2220, We're sorry for the experience. We'll get this looked into. Did you make your purchase through Adobe or any other seller? Please share more details. ^SG

Shivangi_Gupta · ‎Nov 18, 2024

Hi @lynn_3846, Thanks for reaching out. Please report it directly to our support team as suggested by @kglad. Do not share any confidential info here as this is a public forum. Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Nov 18, 2024

Hi @zenit0073, Thank you for reaching out. I understand that choosing the right plan can be a bit overwhelming. You can explore all the available options here: https://adobe.ly/48Y1bIf I want to let you know that, unfortunately, there isn't an option to customize the plans at this time. If you have any further questions or need assistance, please don't hesitate to ask. We're here to help! Best regards, ^SG

Shivangi_Gupta · ‎Oct 30, 2024

Uh oh! That is a tricky situation to be in. I would recommend you to contact our support team and start a private chat session here: https://helpx.adobe.com/contact.html?rghtup=autoOpen You can explain the situation to them and they'll assist you with the best possible solution. Let us know if you have any questions. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 30, 2024

Hi @Thomas96174144, In addition to the steps mentioned by @kglad, you can refer to this article: https://adobe.ly/3C1k7tg Let us know if you have any questions. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 29, 2024

Hi @krupaben_9395, We're sorry for the trouble. Do you get any error when you click on "Manage Plans"? Please share more details. We'll look into this. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 29, 2024

Hello @Carefree_Canvas4717, We appreciate you reaching out to the community. I can see that you have cancelled your subscription to Creative Cloud all apps today. Give us a shout if you have any questions. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 28, 2024

Hello, We appreciate you reaching out and sharing your question with the community. Could you take a look at this article and see if it answers your queries? https://adobe.ly/3NGcpaP Let us know if you have any doubts. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 28, 2024

Hello there, As per your account details, you have an active subscription for Adobe Stock since April 2024. Were you being charged for anything other than that? Let us know. We are here to help. Thanks, Shivangi

Shivangi_Gupta · ‎Oct 28, 2024

Hi there, Did you contact our support team as suggested by the expert? Has your issue been resolved? Let us know. ^SG

Shivangi_Gupta · ‎Oct 28, 2024

Hi there, As per your account details, you have cancelled your subscription in February 2024. Also, I could not find any transaction made from Adobe's end. Did you check with your bank about the money transacted? Let us know. ^SG

Shivangi_Gupta · ‎Oct 24, 2024

Could you confirm which Internet service provider are you using? ^SG

Shivangi_Gupta · ‎Oct 24, 2024

Thanks for confirming. Would you mind contacting our support team and start a private chat session? https://adobe.ly/48iHn1W They'll be able to access your system remotely and help you with the issue. Let us know if you have any questions ^SG

Shivangi_Gupta · ‎Oct 24, 2024

Hi there, We appreciate you writing in. Please try the steps listed in the article shared by the expert above. Also, there is no active subscription associated with the email you have used here in the community. Would you mind starting a discussion using the school email? We are here to help. ^SG Note: Please do not share your email address here as this is a public forum.

Shivangi_Gupta · ‎Oct 24, 2024

Have you tried more than any other browser? Let us know. ^SG

Shivangi_Gupta · ‎Oct 24, 2024

Hi there, I second the suggestion given by @kglad. You can also take help from this article: https://adobe.ly/4dU3Lju Let us know if you have any questions. ^SG

Shivangi_Gupta · ‎Oct 24, 2024

Hi there, We appreciate you writing in. Please try the steps listed in the article shared by the expert above. Also, there is no active subscription associated with the email you have used here in the community. Would you mind starting a discussion using the school email? We are here to help. ^SG Note: Please do not share your email address here as this is a public forum.

Shivangi_Gupta · ‎Oct 23, 2024

Hi there, We're sorry for the trouble. Did you test it on another browser? Let us know. ^SG

Shivangi_Gupta · ‎Oct 23, 2024

Hello there, As per your account details, there is no active subscription associated with this email address. If there is any other email address you have an account with, I would advise getting in touch with the account admin for the school subscription. They may be able to get cancelation done for you. Let us know if you have any questions. Thank you, Shivangi

Shivangi_Gupta

Shivangi_Gupta

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