Thanks for reaching out, @mina_1875. We understand your concern however you can not delete the account if there any active subscriptions associated with it. Did you try the steps listed here to fix the failed payment? https://adobe.ly/41qjUZX Let us know if it helps. ^Shivangi ... View more

Thanks for sharing these instances.  Since community is a public forum, we have our limitation to sharing the discussing the details. I'd recommend you continue the conversation with our support team.  I'm sure they'll provide you the best possible solution. ^Shivangi ... View more

Thank you for sharing what worked for you, @Kristina33729863sb9r. ^Shivangi ... View more

Thanks for keeping the thread updated. 🙂 We are glad to know that you got the issues resolved. Give us a shout if you get any other issues. ^Shivangi ... View more

Thanks for reaching out, @strong_man3620. Have you tried it using a different browser or different device? Let us know if it brings any change. ^Shivangi ... View more

Hi @agnieszka_7401 Thanks for writing in. Since, you have an individual subscription to CC Photography plan, the billing address is automatically picked up as per the address associated with your credit card. Let us know if you have any questions. ^Shivangi ... View more

Thanks for reaching out, @douglas_6271. I can see that you have an active subscription to Adobe Acrobat Pro and AI Assistant for Acrobat. The subscription shows 1 month and 7 days old. This is the reason you have been charged. Let us know if you have any questions. ^Shivangi ... View more

Hi @Matthew_Grisham9418, We appreciate you reaching out to the community. As the experts mentioned, you have to make sure the system meets the minimum requirements before installing the app. It is important to achieve optimum performance from the app usage. Let us know if you have any questions. ^Shivangi ... View more

Hi @Maisy5FCD, Thanks for reaching out to the community. Have you tried the steps listed in this article? https://adobe.ly/41GbQpf Let us know. ^Shivangi ... View more

Hi @AdobFromThe90s We are sorry for the experience. I checked your account info and I can see that you subscribed to CC all apps yearly subscription which was canceled on March 1, 2025. If it was not done with your permission, you can speak with support team here: https://adobe.ly/4kkMUuC They will provide you the best possible solution. Let me know if you have any questions. ^Shivangi ... View more

Adobe offers a few options for 3D animation, depending on your needs: Adobe After Effects – Primarily a motion graphics and compositing tool, but with third-party plugins like Element 3D (by Video Copilot) or Cinema 4D Lite (bundled with After Effects), you can create and animate 3D objects. More info: https://adobe.ly/3XqZM8K Adobe Substance 3D Stager – Best for rendering and scene composition. You can position and animate objects in a 3D space but with limited animation capabilities. More info: https://adobe.ly/3XoI4Tp Adobe Substance 3D Modeler – Useful for sculpting 3D models, but it's not designed for animation. More info: https://adobe.ly/3XoI4Tp Adobe Animate – Focused on 2D animation, but it supports basic 3D transformation and rigging. More info: https://adobe.ly/4kncS0w Let me know if you have any questions.   ^Shivangi ... View more

Hi @eva_7601, Thanks for reaching out. I checked and found that you have an active monthly subscription to Adobe Photoshop which is why you have been charged. The subscription was canceled on Feb 16, 2025 and will continue till March 15, 2025. Let us know if you have any questions.  ^Shivangi ... View more

Hi vania_6221, Thanks for writing in. I checked your account info and found that your subscription is canceled and the term will end on April 9, 2025. Let us know if you have any questions.  ^Shivangi ... View more

Hi @carlos_5233, We are here to help. Could you share more details? Ws the account created using your email address or your payment info? How are you sure your data is used? Let us know. ^Shivangi ... View more

Did you check the articles shared by @kglad? Let us know if any of them help? ^Shivangi ... View more

We hear you, @gemma_3531. It is always advisable to cancel the subscription before renewal to avoid getting charged. I understand you do not wish to continue using the service. Have you contacted our support team and discussed the matter with them yet? If not, please start a private chat session here: https://adobe.ly/4i0d6cs Let me know if you have any questions. ^Shivangi ... View more

Hi @léo_1149, Could you try the steps listed in this article? https://adobe.ly/41fw3AI I hope it helps. Let me know.   ^Shivangi ... View more

There could be multiple reasons causing this, @vholifield. Are you also experiencing it? Could you test the issue after disabling the antivirus on your computer? Let us know it brings any change. ^Shivangi ... View more

Hi @kassandra_5181, Welcome to Adobe community! We are here to help. Could you share some details about the query you have? ^Shivangi ... View more

I understand your point, @jamess96418846. The latest versions of InDesign require a minimum of 8GB RAM, which is why you're seeing the incompatibility message. Since you were using InDesign 19.1 before, it’s possible that the system check was bypassed during an earlier installation, but after the clean install, the compatibility check is being enforced. You can check the article shared by the expert above to know all the minimum system requirements for Adobe Creative Cloud apps. Let us know if you have any questions.   ^Shivangi ... View more

Thanks for sharing the info here, @kglad. I checked and found that the user has already canceled the subscription. There is no active subscription associated with this account. ^Shivangi ... View more

Thanks for writing in, @oscar_6751. I can see that you have a team's license. I'll be moving this thread to our Enterprise community and the experts there will help you. ^Shivangi ... View more

In addition to the suggestion given by the experts above, you can check this article to understand Adobe's Creative Cloud support policy and make informed choices before installing Creative Cloud apps and services.: https://adobe.ly/43yBHAT I hope it helps. ^Shivangi ... View more

Thanks for reaching out, @nastia_4035. I can see that you followed the article shared by @kglad and canceled your trial.  Let us know if you have any questions. ^Shivangi ... View more

Thanks @harrietb43060977 for trying the suggestions made by the expert @kglad Could you also try the steps listed in this article? https://adobe.ly/4i8D9xW Let us know if you have any questions. ^Shivangi ... View more

Thanks for chiming in, @kglad. The user has CC all apps individual subscription. ^Shivangi ... View more

Thanks for chiming in, @marc_4725. ^SG ... View more

We appreciate you sharing your experience, @Delightful_precision8013. Have you tested the issue after signing out of CC desktop application > Reboot your computer > Sign back in to CC desktop app? Let us know if it brings any change. ^Shivangi ... View more