Re: Urgent: Unauthorized Cancellation of My Adobe ...

Shivangi_Gupta · ‎Sep 09, 2025

I see! Would you mind contacting our support team here: https://adobe.ly/3IebBdV They'll be able to check the account details and help you with the issue. ^Shivangi

Shivangi_Gupta · ‎Sep 09, 2025

I see! Would you mind contacting our support team here: https://adobe.ly/3IebBdV They'll be able to check the account details and help you with the issue. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Alluring_imagination5E82, Thanks for reaching out. I can see that you have both individual and team's license associated with this account. Do you wish to continue with both? Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi ann_3005, Thanks for your question. Your subscription is 1 year and 9 months old which is not eligible for refund. You can check the subscription terms here: https://adobe.ly/4njlUw6 Let us know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi katrina_9364, Thanks for reaching out. I could not find any recent transaction requested from Adobe. Did you speak with your bank about this? Let us know. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Ives R. T. Nascimento, Sorry for the inconvenience you're facing. At the moment, I’m unable to see any payment received on Adobe’s end. I also checked for any open support cases and found that your case has already been escalated to our senior team for further investigation. You should have received an email from the support team regarding this. Please respond to that email to continue the follow-up on the same case, they’ll be able to provide you with the latest updates. I hope it helps. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Yo_Besbo3822, We appreciate you reaching out. Please feel free to reach out to our support team here: https://adobe.ly/4m5BQBg They'll be able to share more details about this. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @moon-a19, I’ve reviewed your account details and couldn’t find any active trial listed. When you sign up for a free trial of an Adobe application, you're asked to enter your credit card information. However, no charges are made until the trial period ends. You can cancel the plan within 7 days to avoid being charged. Additionally, Adobe offers a full refund if the cancellation is made within 14 days of the subscription start date. You can find more details here: https://adobe.ly/4pdKxfo Let me know if you have any questions. Happy to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @Samyak_Ghanbahadur3300, Thanks for reaching out! Could you please confirm when the payment was made? Also, kindly check if the transaction was successfully completed on your end. Sometimes, payments may take a little longer to reflect due to processing delays. As of now, I’m unable to see any payment received on Adobe’s end. Let me know once you’ve checked. I’m here to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @tobby_2709, We appreciate you reaching out. I confirm that you have successfully cancelled your Adobe subscription. Let me know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @amir_4514, Thank you for reaching out. Upon reviewing your account details, I noticed that there are pending dues on your Adobe account. Please note that cancellations can only be processed once all outstanding payments have been cleared. For guidance on resolving payment issues, you can refer to this help article: https://adobe.ly/4ngJV71 If you have any questions or need further assistance, feel free to reply. I’m here to help! ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

We are sorry for the experience. I would recommend you to speak with our support team here: https://adobe.ly/4gbGDjn You can discuss this with them about the refund issue in detail. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @jacky_4541, We appreciate you reaching out. I confirm you have successfully cancelled your Adobe subscription trial for Adobe Acrobat Pro and Adobe Stock. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @pawla666, Thanks for reaching out. I confirm you have cancelled your Adobe subscription an a refund has been initiated. Please wait for 12 to 14 business days for the refund to process. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @rachelh46702203, Thanks for reaching out! I’ve taken a look at your account and noticed that there are pending dues on your active Adobe Photography Plan subscription. I also checked for any duplicate plans or accounts linked to this email address, but didn’t find any. To resolve the payment issue, you can follow the steps in this help article: https://adobe.ly/4m5fMGT If you have any questions or need further assistance, feel free to reply. I’m here to help! Warm regards, Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi Sourabh, We are sorry for the experience. Ideally the subscriptions never get auto-cancelled. Have you been charged this month(September) for this year's renewal subscription? Let us know. We are here to help. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @Lotte27, We appreciate you reaching out. I confirm that you have an active subscription to Adobe Acrobat Pro. Let us know if you face any issues with the application in the future. We are here to listen and help. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi fabby_2969, Thanks for reaching out. I confirm that you have cancelled your subscription on September 7, 2025. A refund has been initiated. It may take 12-14 business days for the refund to process. Please let me know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 08, 2025

Hi @joana_1523, We appreciate you reaching out. I confirm that you have an active subscription for Creative Cloud Pro associated with this email address. Please sign out and sign back in to your Creative Cloud desktop application. Let us know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi there, We appreciate you reaching out. I confirm that you cancelled your Adobe subscription last month. When were you charged with the amount you mentioned above? Please share more details. ^Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi andreas_0587, Thanks for reaching out. As per your account details, you have an active plan for Adobe Acrobat Pro and a trial for Adobe Acrobat Premium. Which plan do you wish to continue with? You can always follow the URL shared by the expert above to check your account details. Let us know if you have any questions. ^Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi ertu?rul_m._1083, Thank you for reaching out. I’ve reviewed your account and can confirm that you currently have an active subscription to Adobe Illustrator, which is why you’ve been charged. It looks like you successfully cancelled the trial for Adobe Stock, but the Illustrator plan remains active. If you no longer wish to continue with the Illustrator plan, you can cancel it at any time via your Adobe account. Please note that if you're cancelling before the end of your annual commitment, an early termination fee (ETF) may apply. For more details, you can refer to this article: https://adobe.ly/3HHOcS8 Let me know if you need help with the cancellation process or have any other questions. Best regards, Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi @N38511380q4av, Thanks for reaching out! Upon reviewing your account details, I noticed that you currently have two active Creative Cloud Pro plans, and one of them has pending dues. To proceed with changing your plan, please cancel one of the subscriptions first. You can refer to the following help articles for guidance: How to cancel Adobe plan: https://adobe.ly/4mPDyIh How to change/switch Adobe plan: https://adobe.ly/4m23eA6 Feel free to reach out if you have any further questions or need assistance. Best regards, Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Thread Summary A user reported being charged for a subscription despite losing access to their account. They were unable to recover the account credentials and sought help from the community to stop the charges and regain control. Best Solution for Similar Cases If this has happened to you, don’t worry! You can solve account sign-in issues following the steps listed here: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Shivangi_Gupta · ‎Sep 05, 2025

Hi @blueberry_2703, Thanks for reaching out. As per your account details, you have an active plan for Adobe Stock. Adobe offers full discount if the cancellation is done within 14 days. However, the cancellation can only be done if there are no pending dues on your account. I would recommend you to make the payment first and then cancel the plan. It will take 12-14 days for the refund to process. Let me know if you have any additional questions. ^Shivangi

Shivangi_Gupta · ‎Sep 05, 2025

Hi Meliss@*, Thank you for reaching out. Adobe offers a full refund if a subscription is canceled within 14 days of purchase. Based on your account details, you have an active prepaid annual plan for Adobe Acrobat Pro that has been in place for over a year. As a result, your account is not eligible for a refund, even if you choose to cancel the subscription at this time. Please let us know if you have any other questions or need assistance with anything else. Warm regards, Shivangi

Shivangi_Gupta · ‎Sep 04, 2025

Sure! Please follow the steps mentioned in the article shared by the expert above. Let us know if you find any issues while following the steps. ^Shivangi

Shivangi_Gupta · ‎Sep 04, 2025

Thanks for your question, 3Dvice. We recently corrected a new internal error causing some computers to create multiple activation events. We apologize for the inconvenience. Please bookmark https://adobe.ly/3HWBJKo for future reference on how to manage your Creative Cloud Desktop applications activations. ^Shivangi

Shivangi_Gupta · ‎Sep 04, 2025

Hi @quirky_maker0785, Thanks for reaching out. Adobe offers full refund if the cancellation is done within 14 days. When did you cancel your plan? Did you receive any confirmation email? Please share it with me through DM. I'll look into the details. ^Shivangi

Shivangi_Gupta · ‎Sep 04, 2025

Thank you for waiting. Upon reviewing your account details, I could not only one Photography plan active on your system. Please refer to this article and see if it helps: https://helpx.adobe.com/in/manage-account/kb/double-charge-on-bill.html Let me know if you have any questions. ^Shivangi

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