Hi Martijn, Sorry about this. Please answer the following questions to understand the issue: Which version of After Effects is installed on your computer? Have you created this .mogrt file? Can you check which version was this .mogrt file created in? Thanks, Shivangi ... View more

Hi davev, Sorry about this. Please try resetting the preferences. FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi joseb, Sorry to hear that you are facing crash issues with Adobe Premiere Pro. Since you are facing this with only one of the four computers you have, we need more information to understand and troubleshoot the issue better: What kind of computer are you using? Please share the system specifications (RAM, GPU, Processor) Do you get the same issue on a new project? Does it happen while editing a specific title? When the editor trys to make changes to an existing title the window at times will not fully populate This is identified as a known issue and we are investigating it. You can use a different workspace till then as a workaround. Window >> Workspaces >> All Panels Let us know if it helps. Thanks, Shivangi ... View more

Hi randyh, Sorry to hear this. I understand that media file is imported with both the audio and video. However, when you drag it to the timeline, only audio is dragged. Please check if source patching is enabled (both V1and A1 should be selected). You can also refer to this link: Patching source sequences in Premiere Pro Let us know if it helps. Thanks, Shivangi ... View more

Hi josephc, Thank you for choosing Adobe Premiere Pro. You can use Adobe Encore to burn DVD. Please check the link mentioned below: How to download and install Adobe Encore CS6 Create a DVD with Adobe Premiere Pro CC and Encore CS6 I hope it helps. Thanks, Shivangi ... View more

Hi cecilyw, Sorry to hear that you are facing this issue. We have multiple instances of such issues reported and we are currently investigating the issue. We will update you once we get more information on this. Thank you for your patience, Shivangi ... View more

Hi EvPhotoCinema, Sorry about your issue. I can see that you are getting an export error. Please share the following information: What are your system specifications? Exact OS version RAM GPU processor Please share a screenshot of: Export settings Sequence Settings Do you get this error with every project? Additionally, please check if you get the same issue after changing the video renderer. FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi grendelfilms, Sorry to hear that you are facing this issue. We have identified this as a known issue and we are working on a fix. Till then, please try these workarounds: Uninstall all Logitech drivers from Device Manager as mentioned by Carlos. Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll. Let us know if it helps. Thanks, Shivangi ... View more

Hi francisco rb, Glad it worked for you. Happy to help Thanks, Shivangi ... View more

Happy to help ... View more

Hi all, Sorry to hear that you are facing this issue. We have identified this as a known issue and we are working on a fix. Till then, please try these workarounds: Uninstall all Logitech drivers from Device Manager. Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll. Let us know if it helps. Thanks, Shivangi ... View more

Hi Krzysztof Gryzka, Sorry for your issue. We have identified this as a known issue and we are working on a fix. Till then, please try these workarounds: Uninstall all Logitech drivers from Device Manager. Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll. Let us know if it helps. Thanks, Shivangi ... View more

Is this the proper place to do that? Yes, it is. Additionally, please try changing the video renderer. FAQ: How to change the Video Renderer in Premiere Pro? Let us know it helps. Thanks, Shivangi ... View more

Yes, it should be enabled. ... View more

Hi panchsheeel, Sorry for your issue. Please answer the following questions to understand the issue better. 1. Which Operating System are you using? 2. Please share your system specification (RAM, GPU, processor) 3. Are you getting the same issue if you create a new project/sequence with a single clip? Additionally, you can try changing the Video Renderer. FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi birdie, Sorry about this. +1 for Ann's suggestion. This is a known issue and we are working on a fix. Temporarily you can get rid of this issue by resetting the workspace following this path: Window > Workspaces > Reset to Saved Layout Thanks, Shivangi ... View more

Hi bena, Sorry about this. I understand the exported file that you are getting is incorrect. Please share the following information: Which Operating System are you using? Please share your system specifications (RAM, GPU, and processor). What is the original format of the clip? Please share a screenshot of your Export Settings. Please check if the GPU acceleration enabled under File > Project Setting > General > Video Rendering and Playback. Thanks, Shivangi ... View more

When you copied the media file from the DVD disk, Was there any folder by the name Audio_TS which contained audio? ... View more

Unfortunately, we did not receive any screenshot. Please attach the screenshot on Adobe forums page. Shivangi ... View more

Hi Mike, Thanks for sharing this solution. Shivangi ... View more

Thank you for sharing all the information. Additionally, Please share a screenshot of the media file properties. [Right Click on the media file in the Project Panel >> Select Properties]. What is the source of the .VOB file? Thanks, Shivangi ... View more

Hi lolamaraver, Sorry about this. I understand that when you are importing a media file in Adobe Premiere Pro, audio is not getting imported along. How are you importing the file? Are you dragging the file directly to timeline? What is the format of the media file? Which Operating system are you using? Please answer the question mentioned above so that we can understand the issue better. Thanks, Shivangi ... View more

Hi heatherm, Sorry for your issue. "Reveal in Project" selection from timeline has no effect, it doesn't select the source file to be highlighted in the project bin.  Is this a setting I'm missing? Thank you for reporting this. We'll need more information to troubleshoot the issue: Does it happen on a new project or a new sequence? Have you tried resetting preferences? FAQ: How to reset (trash) preferences in Premiere Pro? Pro Res 4444 with Alpha channels does not render the transparency on H.264 or Pro Res renders, though in Premiere in the Program window preview, transparency works fine We're investigating this issue. You may try this workaround. FAQ: How to change the Video Renderer in Premiere Pro? Thanks Shivangi ... View more

Hi kenns, Sorry to hear this. I understand you are getting playback issues when the sequence is not rendered. Please answer the following questions: Does it happen with every project? Are you using any plugins? Have you applied any GPU accelerated effects or transitions to the sequence? Please share the system specifications (RAM, GPU, processor). What is the format and resolution of the media files used? Thanks, Shivangi ... View more

Hi LS, Sorry about this issue. Please check if the issue persists if you change the renderer. FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more