Hi marketingc, Sorry for your issue. I understand you are getting an error while using Adobe Premiere Pro. Please try resetting the preferences: FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi danny.padova, Sorry for your issue. I agree with Stan. Dynamic link only works when the version of both the applications is same. Please check this article: Create a DVD with Adobe Premiere Pro CC and Encore CS6 I hope this helps. Thanks, Shivangi ... View more

Hi Mosaico Media, Sorry for your issue. I understand you are getting an incorrect preview after importing the clip. Please check this article: Resolution for an issue where green, purple, or pink haze appears in the Source or Program monitors, or the exported fil… Let us know if it helps. Thanks, Shivangi ... View more

Hi johnh, Sorry for your issue. I agree with Neil. Please check the screen resolution on your computer. The option to click OK is there but it is not visible because of the zoomed resolution. I would recommend increasing the resolution. Let us know if that works. Thanks, Shivangi ... View more

Hi TheDigitalDove, Thank you for choosing Adobe Creative Cloud. As I understand you are willing to bring the video files from Lightroom CC to Premiere Pro. What is the format of the video file? Are you trying to process it via dynamic link? (unfortunately, the workflow is not supported) You may need to export the file and save it either on an external drive or any network-based storage device for importing the file in Adobe Premiere Pro since you do not wish to save it on the internal/local drive. Let us know if you have any other question? Thanks, Shivangi ... View more

Hi Matt, Thank you for providing the screenshot. I checked the issue at my end and I'm able to replicate it. Thank you for letting us know about it. I am filing a bug for it. Thanks, Shivangi ... View more

Hi ocean-juli, Sorry for the issue. The color correction curves should ideally be working fine with the workflow that you have mentioned. I tried to replicate the issue at my end. It is working fine. I assume it can be an issue with the workspace or preferences for Adobe Premiere Pro Please try the following suggestion to reset them: Reset workspace: Window > Workspace > Reset to Saved Layout Reset Preferences: FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi, Sorry to know that you are unable to play the video exported from Adobe Premiere Pro. Which media player are you using? What error do you get? Have you tried to play the file in Adobe Premiere Pro? Are other formats(For example .mov)working fine? Thanks, Shivangi ... View more

Hi Brit.b, Sorry to hear about your issue. Ideally, the playback speed in Adobe Premiere Pro is dependent on various factors (effects applied, sequence complexity, media format, and resolution etc). The system specifications on your computer are good enough to get smoother playback but it can vary for different sequences and projects. We'll need more information to troubleshoot the issue better: Have you used any GPU accelerated effect? Does it happen with every project? Where have you saved the media cache? Please check if GPU acceleration is enabled by following this path: File > Project Settings > General > Video Rendering and Playback. Thanks, Shivangi ... View more

Hi samanthab, Sorry for your issue. I understand you are getting an incorrect preview on the Program Monitor. Please try changing the Video Renderer and then check the issue. FAQ: How to change the Video Renderer in Premiere Pro? ' Let us know if it helps. Thanks, Shivangi ... View more

Hi alexar, Thank you for choosing Adobe Premiere Pro. Thanks for chiming in Marek and Mohamed. As mentioned above, Premiere Pro is not backward compatible, hence you can not open any project on an older version if it saved on a newer version. We need to check if the newer version is available for update on your computer.  Update Creative Cloud apps Additionally, please check the system requirements for using the latest version of Adobe Premiere Pro. Adobe Premiere Pro CC System Requirements Let us know if it helps. Thanks, Shivangi ... View more

Hi grantr, Sorry for your issue. Ideally, the Interpret Footage option must be available for a video clip selected in the Queue. Please share the screenshot when you get this issue. FAQ: How do I capture and post a screen shot or video? Additionally, Please check this article to check the correct workflow: How to encode video or audio in Adobe Media Encoder. Let us know if the article helped. Thanks, Shivangi ... View more

Hi StrizzyStreet, Sorry about your issue. I understand you are unable to paste the text in Adobe Premiere Pro copied from an external source. I tried to recreate the issue at my end. I used the same workflow for editing text in Type Tool, creating Caption, creating Legacy Title. It is working fine at my end. Please try resetting the preferences for Adobe Premiere Pro and then check the issue on a new project. FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Happy to help Thanks, Shivangi ... View more

Hi lucac, Sorry about your issue. I understand that you are getting red frames in an exported file during playback. Which version of Adobe Premiere Pro are you using? Do you get these red frames in the program monitor as well before export? Have you tested any other format? Additionally, please try the following suggestions: Uncheck the option to enable the Hardware accelerated decoding by following this path: Preferences > Media > Enable hardware accelerated decoding and then try exporting. Clean media cache before export. FAQ: How to clean (delete or trash) media cache files? Try exporting using Software only video renderer. FAQ: How to change the Video Renderer in Premiere Pro? Try exporting in some other format like Quicktime. Let us know if it helps Thanks, Shivangi ... View more

Glad to help! Happy Holidays Thanks, Shivangi ... View more

Hi katiamaexx, Sorry for your issue. I understand that when you import the media clip to Adobe Premiere Pro, it gets imported as audio only. Are you facing this issue specifically with the Go Pro Fusion files? Please share the screenshot of your workspace after you import the file. Where have you saved the media file? And, please try importing the file via media browser. Import with the Media Browser | Hope we can help! Thanks, Shivangi ... View more

Hi, I agree with Bob. The major contributor for an animation like this is After Effects. Though there are few alternatives like you can create a motion graphic template with editable text and edit the same in Premiere Pro. Thanks, Shivangi ... View more

Hi megans, Sorry to hear about your issue. I understand that whenever you try to import any video shot from iPhone, it gives you an error. Please share the following information to troubleshoot the issue better: Which version of Adobe Premiere Pro are you using? Where have you saved the media file? Please share the system specifications as well. Operating System RAM GPU Processor Additionally, please try importing the media file via media browser. Import with the Media Browser | Hope we can assist! Thanks, Shivangi ... View more