Thank you for providing the information. I checked the screenshot that you have attached. It seems that the processor is not being utilized properly. We may need to enable the maximum number of cores available for your computer for the processing. Please follow the steps in the link mentioned below: Enable Multiple Cores on Windows 7 Additionally, please check if the Nvidia graphics card is updated to the latest version. Download Drivers | NVIDIA Let us know if it helps. Thanks, Shivangi ... View more

If you wish to keep using the webcam, then please follow this step only and check if it resolves the issue for you. Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll. Thanks, Shivangi ... View more

Hi Keith, Sorry for your issue. I understand you are looking for the keyboard shortcuts for Adobe Premiere Pro. +1 for Roger. Please follow the following path: On the Finder menu, Go > Documents > Adobe > Premiere Pro > 12.0 > Profile User Name > Mac If you find any .kys file in the location mentioned above, please copy it and save it to Go > Documents > Adobe > Premiere Pro > 13.0 > Profile User Name > Mac Please relaunch Adobe Premiere Pro and check if you can see your custom keyboard shortcuts Let us know if it helps. Thanks, Shivangi ... View more

Hi Wingo, Sorry about this. I understand that you are getting green and purple colored preview on your Program Monitor in Adobe Premiere Pro. Please check the link provided by Richard. Let us know if it helps. Thanks Shivangi ... View more

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Hi Eikonotopio, Sorry about this. I understand that you are getting playback issues in Adobe Premiere Pro when you are using web browsers. Ideally, Premiere Pro does not affect the functionality of any other applications. However, we need more information to troubleshoot issue better: Please share the system specifications (RAM, GPU, Processor). How much RAM is allotted to Premiere Pro under Edit > Preferences > Memory? Does it also happen when all other applications are closed and only Adobe Premiere Pro is running? Please check if GPU acceleration is enabled under File > Project Settings > General > Video Rendering and Playback? Thanks, Shivangi ... View more

Hi Fredy, Sorry about your issue. I understand that whenever you launch Adobe Premiere Pro, it crashes before you can see the home screen. Please answer the following questions so that we can understand the issue better: What Operating System are you using? Please share the system specifications (RAM, GPU, Processor). Do you see the Adobe Premiere Pro splash screen when you launch it? Additionally, Please check if there is any background process running for Adobe Premiere Pro in Task Manager (Windows) or Activity Monitor (Mac). Have you tried rebooting your computer? Let us know if it helps. Thanks, Shivangi ... View more

Hi Huisse, Sorry about your issue. I understand that the audio waveform is not getting generated after you updated to the latest version. Ideally, it happens when the media has not been linked properly which should work after cleaning media cache. I am sharing a link with all the steps you need to follow for cleaning media cache. FAQ: How to clean (delete or trash) media cache files? Please check if you followed the same steps. Additionally, please share the following information so that we can troubleshoot the issue better: Does it happen with every project from the previous version? Where have you saved the media files used in the project? Thanks, Shivangi ... View more

Hi there, Sorry to hear that. I understand that you are getting incorrect resolution while playing a media file in Adobe Premiere Pro. As Mike suggested, we need to check the Pixel Aspect Ratio in Sequence Settings. Please share a screenshot of the sequence settings. Thanks, Shivangi ... View more

Thank you for providing all the information. Additionally, please try these steps: Clean media cache: FAQ: How to clean (delete or trash) media cache files? Adjust audio hardware preferences: Configure preference settings in Premiere Pro (Set the Default Input value to No Input) If Premiere is acting weird trash preferences. FAQ: How to reset (trash) preferences. Did you try the steps mentioned above by me and Ann? Thanks, Shivangi ... View more

Hi germancgalvan, I understand your point. Till the time we are working on a fix, you can use the previous version of Adobe Premiere Pro i.e. cc12.1.2, if it is working fine for you. I will advocate on your behalf. Thank you for your patience, Shivangi ... View more

Hi deanh, Sorry for your issue. I understand that you are getting playback issues in Adobe Premiere Pro. Please share the following information so that we can understand the issue better: Which Operating System are you using? Please share the system specifications (RAM, GPU, Processor) Does it happen with a new project as well? Are you using third-party plugins? Additionally, please try these steps: Clean media cache: FAQ: How to clean (delete or trash) media cache files? Adjust audio hardware preferences: Configure preference settings in Premiere Pro (Set the Default Input value to No Input) Let us know if it helps. Thanks, Shivangi ... View more

Hi Martijn, Sorry about this. Please answer the following questions to understand the issue: Which version of After Effects is installed on your computer? Have you created this .mogrt file? Can you check which version was this .mogrt file created in? Thanks, Shivangi ... View more

Hi davev, Sorry about this. Please try resetting the preferences. FAQ: How to reset (trash) preferences in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi joseb, Sorry to hear that you are facing crash issues with Adobe Premiere Pro. Since you are facing this with only one of the four computers you have, we need more information to understand and troubleshoot the issue better: What kind of computer are you using? Please share the system specifications (RAM, GPU, Processor) Do you get the same issue on a new project? Does it happen while editing a specific title? When the editor trys to make changes to an existing title the window at times will not fully populate This is identified as a known issue and we are investigating it. You can use a different workspace till then as a workaround. Window >> Workspaces >> All Panels Let us know if it helps. Thanks, Shivangi ... View more

Hi randyh, Sorry to hear this. I understand that media file is imported with both the audio and video. However, when you drag it to the timeline, only audio is dragged. Please check if source patching is enabled (both V1and A1 should be selected). You can also refer to this link: Patching source sequences in Premiere Pro Let us know if it helps. Thanks, Shivangi ... View more

Hi josephc, Thank you for choosing Adobe Premiere Pro. You can use Adobe Encore to burn DVD. Please check the link mentioned below: How to download and install Adobe Encore CS6 Create a DVD with Adobe Premiere Pro CC and Encore CS6 I hope it helps. Thanks, Shivangi ... View more

Hi cecilyw, Sorry to hear that you are facing this issue. We have multiple instances of such issues reported and we are currently investigating the issue. We will update you once we get more information on this. Thank you for your patience, Shivangi ... View more

Hi EvPhotoCinema, Sorry about your issue. I can see that you are getting an export error. Please share the following information: What are your system specifications? Exact OS version RAM GPU processor Please share a screenshot of: Export settings Sequence Settings Do you get this error with every project? Additionally, please check if you get the same issue after changing the video renderer. FAQ: How to change the Video Renderer in Premiere Pro? Let us know if it helps. Thanks, Shivangi ... View more

Hi grendelfilms, Sorry to hear that you are facing this issue. We have identified this as a known issue and we are working on a fix. Till then, please try these workarounds: Uninstall all Logitech drivers from Device Manager as mentioned by Carlos. Go to the folder C:/Windows/System32 and delete the file lvcode64.dll or lvcod64.dll. Let us know if it helps. Thanks, Shivangi ... View more

Hi francisco rb, Glad it worked for you. Happy to help Thanks, Shivangi ... View more

Happy to help ... View more