Premiere Pro wont play Video!!!

[samanthab24356876]

I shot my videos on a D5500 Nikon Camera. Im trying to upload them into my premiere pro, on my HP Windows 8. The software recognizes the file, and plays the audio, but when I hit "play" I cant see video. I only see a bunch of moving vertical lines. Can anyone tell me how I can fix this please?! I've converted the file 100 times but still can't make it work 😕

[Kulpreet]

Make sure that your system is powerful enough to use Premiere Pro.

And if you are using/trying the latest version of Premiere Pro, you may need to update the operating system.

Check this for more information: Adobe Premiere Pro CC System Requirements

-K

[MarekMularczyk]

What are the specs of your computer? Processor, RAM, GPU, etc?

Which version of Premiere are you using?

[Shivangi_Gupta]

Hi samanthab,

Sorry for your issue. I understand you are getting an incorrect preview on the Program Monitor. Please try changing the Video Renderer and then check the issue.

FAQ: How to change the Video Renderer in Premiere Pro? '

Let us know if it helps.

Thanks,

Shivangi