Everything works on a restricted account as long as they are working locally???  Dios Mio!    This issue continues to create more tangles.  Ok... so was there a permission issue with Google Drive in general on the computers or specifically with After Effects?    I can't answer the question about the read / write folder just yet. Devs are investigating. It would be something deep in the rendering pipeline though and needs to be changed on our end for sure.  Thank you for sharing the screenshot though. That is helpful. I hate to take up more of your time, but if you could just help me understand your students set up a little more re: Google Drive and AE, I would greatly appreciate it.  Por ejemplo, the glbs are in a folder on Google Drive but how are they trying to import it into AE? Drag and Drop from the Browser? (that doesn't work for me) or do they have the Google Drive app on their computer that syncs their files from the browser to the machine?  Thanks so much, Dacia ... View more

Thanks for your report, @SimonSchu.  I can repro this in-house and have written up a bug. I'll update the channel when I have any new info.  Thanks,  ... View more

Awesome thanks for your quick response.  We recently had a similar report where a user was not able to access the 3D tools because his account was not set to Admin.  As soon as they switched his account to Admin, he was unblocked from the workflow.  Is there any way you can change one of the student computers to let AE run in Administrator mode and see if that resolves your issue?  There may be a bug here where some of the 3D processes require read / write access to the disk that restricted accounts cannot accomplish.    Thanks,   ... View more

Wow @DizainoKoma !!  This is GREAT NEWS!!! Also ... I really want to investigate this further now. There must be some read-write permissions that 3D requires. I'm asking devs now!    Thanks so much for sharing the news and I hope you're on your way to making some cool THREE DEEEE stuff!    ... View more

Hi @Marc5FF8,    That sounds frustrating. A few questions:  Are the student versions of AE running in AE Administrator mode?  Are they for sure on the same version of AE as you are? If they are in 24.0, then the import will not work.  Have y'all tried multiple files?  Can you download the After Effects Beta app from the Creative Cloud Desktop App onto one of these machines and try it there? The Beta app is a separate app than release so it won't mess with your current install of AE.  Can you please share the file or files that won't import? Feel free to DM me.  Can you please share the GPU info: i.e. What kind of GPU? What Driver version are you using? If you open up Device Manager, do you have an integrated GPU in addition to another GPU? I hope we can get you back on track, Dacia - Dacia Saenz, AE Engineering Team ... View more

Any luck resolving this issue with the newer Beta Builds @solovad? ... View more

Hi @theryanshafer! LOVE your energy for Mogrts!!! Good news!  If you're using the Media Replacement controls in an AE Mogrt, you can simply open the clip from the timeline in the Source Monitor and drag and drop the clip into the MR Control from there!  If you need to futz with the timing, add effects, etc, double-click on the MR Control thumbnail and that will open up a secret timeline that will let you make adjustments to the clip in the Mogrt.    Hope this helps!    ... View more

Hi @DizainoKoma  Ok amending this post: in one of your messages you said: " At one point in the After Effects Beta, a message popped up stating, "Advanced 3D is not supported by the current hardware,"   That is the biggest clue. Advanced 3D does not work when there is an integrated GPU and another GPU, i.e. 2 GPUs. The Intel vs Nvidia collision is the issue here. So, yes... the hardware is the issue. 😞      I'm curious if there are some other things we can try to get you back on track.  First, are you sending the Crash Reports to us? When the crash occurs, please fill out your email address before hitting send and then let me know when that has happened. This can give us some major clues into what is going on  Second, and most "big hammer", there is a known issue where Advanced 3D does not work when there is an integrated GPU card + a traditional GPU card, i.e. Nvidia and Intel GPUs. Usually this would throw a warning and say "hey sorry you can't use Advanced 3D" -- but maybe your system is getting past the warning and then crashing. (reading through your comments above it looks like you did see this warning.  What happens if you disable the Intel card? Are you familiar with how to do this in Device Manager? Here's a little crash course on how to do that.  Is the problem resolved when the iGPU is disabled?  Thank you so much and hopefully we can get you back on track!    ... View more

Hi @solovad,    We are hopeful that we may have fixed this issue. Since we cannot repro the bug in-house, would you mind installing the latest Beta 24.3 x 27 (or any version after) and letting us know if the issue is resolved for you?    Thank you so much and greatly appreciated,  Dacia ... View more

Hi @Multipasser,  I'm so sorry, I've been sucked into another set of bugs, but let me introduce you to the new Mogrt Expert, @TheresaRostek who is going to jump in and help me out.  Thanks for your patience,  Dacia   ... View more

Thank you @Multipasser 🙏🏽 I will check this out tomorrow and let you know if I can repro. Otherwise, I'll reach out via DM ... View more

😭😭😭😭😭  It definitely sounds like an issue with the temp folder 😞  I'd like to set up a time to talk to you and see what's going on, but also if you could send me the files I'd like to try and repro on my end.  Thanks so much!    ... View more

It definitely sounds like an issue with the temp folder 😞  I'd like to set up a time to talk to you and see what's going on, but also if you could send me the files I'd like to try and repro on my end.  ... View more

OH! to follow up!  Another reason media in a Mogrt will show up as missing on Windows (and not Mac) is if there are any "illegal" characters in the media file, project or comp name.  Windows OS does not support the following characters  < (less than) > (greater than) : (colon - sometimes works, but is actually NTFS Alternate Data Streams) " (double quote) / (forward slash) \ (backslash) | (vertical bar or pipe) ? (question mark) * (asterisk)   If any of these appear in the file, project, or comp name, then Windows OS will invalidate them and the media will show up as missing.  Might this be the case?    ... View more

I received the log file and will pass it on to devs. Thanks for sending so quickly. I'll reach back out as soon as I have any new information.  ... View more

@R Neil Haugen thanks for looping me into the convo and for the record, this is not about media replacement.   This is not the way Mogrts work-- i.e. they do not use absolute paths.  They are self-contained .aeps and related media. They are opened in folders deep in the private matrix of an OS where only the application and devs should really be digging around in and rendered by a Tiny Inception After Effects inside of Premiere Pro called AELib.  If the files are showing as missing, there could be a couple of things going on. Let's try to establish if the issue is with a file that can't read natively on that system, a missing codec, or a problem with the temporary folder I mentioned above.  First of all, is the format of that file one that the other person's computer can read?   Can your client import the .mov file directly into Premiere Pro?    For instance, .avi files are typically a Windows format. If you try to import an .avi file to Premiere Pro on a Mac, it won't work.  In this screenshot, there are two things happening: 1. I tried to add a Mogrt to the timeline in Premiere on a Mac with an avi file in it. Notice the Color Bars / Missing Media  2. I tried to import the .avi file directly into Premiere Pro and it won't import because that file format is not supported. I get a File Import Failure.  So the question is... can your client successfully import the .mov files that are in your mogrt directly into Premiere Pro?  If not, then I'd recommend using a file format that their system supports. Sometimes Quicktime files have problems on Windows machines. Not sure if that's the case, but as demonstrated in my .avi example, some formats are not cross-platform agnostic. There is a ton of info on the Internet about .mov files not working on Windows. This is an OS issue, not a Mogrt issue.  If they can import the files directly into Premiere Pro without a problem, them my next test for them would be to open the Mogrt natively from After Effects to test if the .aep works in that context.  The proper way to do this, is to  1. open AE  2. File > Open  3. Select the Mogrt on Disk  4. And then choose where you want the Mogrt "extracted to" -- this prompt will unpack the Mogrt into the folder of your choice, and then AE solves the issue of the file paths and knows where to look for the files.  Are the files showing up as missing then?  If so, then again, you will need to choose a file format that can be used across platforms.   If not, then this points to an issue with the temp folder that AELib uses to "unpack" the Mogrt's .aep and related media. We have learned that there are some security systems on people's computers that delete these temp folders so then AELib can't find the files it needs. They are literally missing because they've been wiped away by some aggressive third-party security software.  I would need to see what is going on on their system to validate this and would be happy to set up a time to meet.  There may be a real bug here, but we need to know if the issue is with the file format first.  Also if you can send me:  the specs for the computer where the Mogrts are failing the version number of Premiere that they are using And the Mogrts that are failing so we can try to reproduce the issue in-house that would be greatly appreciated. Feel free to DM me if they have proprietary information Thanks, Dacia   ... View more

Hi @solovad,  That is so frustrating. Can you please give me a few more details?  Does this happen in all of the renderers, including the C4D renderer? You have Classic 3D selected in your image but mention Advanced 3D renderer in your message.  Does this occur in the release 24.1 build of AE as well or only Beta?  Does this happen in a new project that you have made from scratch with 3D layers as well as the AE project from the learn panel? Can you please go to the Help top bar menu and choose "Enable Logs," Close and Relaunch AE, repro the issue, and then go back to the Help Menu and select "Reveal Logs"?  If you could send those to me, then I can share them with devs and get some more insight into what is happening.  Thank you so much,    ... View more

Thanks for your insights, Roland! Also, making AE Markers visible in AE Mogrts once they are used in Premiere is definitely being tracked as a request.  Cheers,   ... View more

Thanks Roland! You are totally right about this one 😉  We'll take this back to the team and see if we can make it better.  Cheers, Dacia  ... View more

Hi @caring_help78496,    Can you try and change your renderer to "Advanced 3D" at the bottom right of the Comp Window? Its currently set to Cinema 4D if I'm seeing your screenshot correctly.  If that doesn't work, can you please share your 3d model so we can try and replicate the issue in-house?  Thanks, ... View more

Thank you for re-confirming, Lars. I've verified that the bug was introduced in recent weeks.  I'll report back with news as soon as I have it. 🙏🏽 Thanks, ... View more

Thank you for reporting this issue, @Lars Jandel!   I'm confident I know the culprit. But can you confirm, are you able to repro this in Beta only or also in the release version of AE.  Let me verify on my end and hopefully the fix will be as easy as pulling a recent check-in out.    Thank you so much, ... View more

Hi @Agrarvolution,    The Essential Properties become independent from the Primary Properties (the ones in the EGP) when you edit them or make a change to the stylings. This is the part of the feature that allows for templating and making multiple iterationns of a design.  They should not match if you've changed the EP. The way to get them back in sync with one another is to Push or Pull the values between them using the little white buttons on the right of the text control.  But are you saying that when you first nest the Primary Comp to create the Essential Props that the Faux styles just default to all caps without you making that change yourself?    That definitely would be a bug! I'm not able to repro that when I create a new comp from your EG Template comp though.    Can you please clarify?    Thanks so much,  ... View more

Oh could you also send me details about your GPU and current drivers please?   Thank you!    ... View more

Hi @katiav90713862,    Can you please share a copy of the zipped folder collected by Project Manager?  Feel free to send it to me via DM if you don't wish to share it publicly.  Thank you and apologies. Corrupted projects are SO stressful!  ... View more

Hi @AndrewTheGreat    Can you please send me the zipped Project so I can try on my end?  Using the original files should not be an issue. Definitely sounds like a bug of some sort. Is it possible the second PC is missing a custom importer for a specific file type?  Can you tell me what kinds of files you're using in the project?  Lastly, can you please share the specs for both computers?    Thank you and apologies,    ... View more

Thank you for sending me this project @AndrewTheGreat, Let me see what I can find out.  ... View more

Hi @Thaumar,    That is so frustrating! I'm sorry to hear you're experiencing these issues.  There are a couple of things that could help us get to root of the problem:    Did you fill out the Crash Reporter dialog that pops up after the Crash with your email? If not could you please do it and send me your email. This is so helpful for us to find your crash reports and see where the code is crashing.   (this is a screenshot from Premiere Pro's Crash Reporter but it looks the same in AE) Have you tried to re-start AE in Safe Mode? There is an option to do that when you re-start AE after a crash.  It basically re-starts AE without launching third-party plugins so it gives us a really good hint if AE is crashing because of a bad interaction with another plugin.  Lastly, can you please share a link to your project? If I can repro the issue in-house, then that can also help engineering understand the bug so much sooner.  Please feel free to send that to me in a Direct Message if its private work that you don't with to share on the forums.  Thanks so much,  ... View more

Hi @Michael33069306dgv2,   That sounds really frustrating. Bebas Neue has historically been a troublesome font since there are so many versions of it,  Can you please send me a copy of the project and the version of Bebas font that you have on your system?  Can you also tell me your system specs?  Lastly, is this issue resolved when you open the files in AE 24.0 or 23.x?    Thanks,  ... View more

Awesome! Thank you so much @AndrewTheGreat!   Can you tell me which fonts you have that you identified as "peculiar" and where you downloaded them from so I can emulate your system?  If it's no problem to add them to the google drive folder that would be great too.  One of the biggest issues with Adobe Font syncing working or causing issues has to do with the font environment on the system itself.    I appreciate you! ... View more