Re: Problem z wersją premium

S. S · ‎May 12, 2022

Could you please open App Store-> Click on your profile icon-> and then check for any active subscriptions? If it does show up and if the e-mail address is same on the Acrobat Reader Mobile application, then you migh want to restore the purchase from within the application. [ To check for the e-mail address, click on the profile icon ] To know how to restore the subscription, please click the link: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

S. S · ‎May 12, 2022

So that is how the portal is currently designed to work. If you need to see the time when the document was scanned using the application, I would suggest you to enable the option that says Save originals to Photos. To enable it: 1. Open Adobe Scan; 2. Click on the home icon on th top left; 3. Then on the next screen, tap on the profile icon; 4. Then click on preferences; 5. Enable the option that says Save originals to Photos. What this will do is, save a copy of the image to your camera roll and it will show up the date and time of the capture. Got more information, please click the link: Manage Scans — Adobe Scan for iOS Let me know if this helps.

S. S · ‎May 12, 2022

Thanks for the sharing the solution. The team is still investigating on this to get to the root cuase of it and fix it in the upcoming updates.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response. The error message that you get as shared in the screenshot is not something that is happenign because of Acrobat Reader Mobile but looks more like an issue with the browser and file access permissions. You might want to try to use the share option that download. Try using the share option at the top right-> scroll down on the menu that comes up next and select the option save to files. Then once it is saved, you can locate the file and then open it in Acrobat Reader Mobile. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Thank you for responding back and letting us know it has helped.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the experience with Adobe Scan where you are unable to use the Camera Option. Thank you for sharing the details. If there are currently no files being uploaded on the applicaiton, please try the below steps once: 1. Log out of Adobe Scan App; 2. Restart the device; 3. Log in back to Adobe Scan and then check. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Arthur, Hope you are doing well. I am sorry for the experience you had with Adobe Scan. Just to confirm, if the file was uploaded correctly at the time, please try to access the same from the Web Portal of Document Cloud and check if it shows the correct time there. Link for Document Cloud: https://acrobat.adobe.com/ Let me know if this helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the experience you had with Adobe Scan not able to load files. Just so that we can check further into it, please help us with a few details: 1. The iOS version you are on currently. 2. The version of the application [Adobe Scan ] you are using; To check for the version-> open Adobe Scan-> Click on the home button on the top left-> Click on your profile icon-> About Adobe Scan. 3. A screen recording of the same would be a lot useful. Also while you do so, please check if the files are accessible on the online portal. The link for the online portal: https://acrobat.adobe.com/ If yes, please try the below steps once: 1. Log out of Adobe Scan; 2. Restart the device; 3. Login to Adobe Scan with the same credentials you have the active subscription with. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with exporting archives. Are you getting any error message or code? Can you please share screenshots of the workflow that you are following or a screen recording of the scenario so that we can get a better idea as to what is happening. Also, if you are able to access the files online, you can try using the online tools to get the files exported immediately. Link for Document Cloud: https://acrobat.adobe.com/ Hope this helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Jan, Hope you are doing well. I am sorry for the delayed response and the experience you had with the application. So what happens with large PDF files is, they need more processing power when opened in Acrobat as they are also made ready to be edited just in case the files are editable. This inturn could cause a huge load on the device. Could you also let us know if the same is happening with documents that have a comparitively smaller size? While you do that, you might also want to update the Android version of your tab to the latest and the Acrobat REader Mobile to the latest verison through Play Store. Let me know if it helps.. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Promod, Hope you are doing well. I am sorry for the delayed response and the experience you had with the application. As per the above description, are you facing this issue with one particular file or is it with all the files that you are trying to view? Could you please share the file with us so that we can check on our end exactly what's happening. Also while you do that, you might want to update the application to the latest version from google play store if you haven't already. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Akash, Hope you are doing well. I am sorry for the delayed response. As per your above description, I understand that you want to work wuth Acrobat Reader Intune. Are you facing any issues with the current version of the application or is there any feedback you would like to share about it? If yes, please feel free to do so using the given link: Share your feedback on Acrobat DC (uservoice.com) Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with opening PDFs using Whatsapp. Just so that we can understand better, could you please share a screen recording of the entire scenario that's happening. Also, while you do that, you can try opening the file through File Manager as you might have downloaded it when you received it through WhatsApp. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with opening PDFs using Whatsapp. Just so that we can understand better, could you please share a screen recording of the entire scenario that's happening. Also, while you do that, you can try opening the file through File Manager as you might have downloaded it when you received it through WhatsApp. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with opening PDFs using Whatsapp. Just so that we can understand better, could you please share a screen recording of the entire scenario that's happening. Also, while you do that, you can try opening the file through File Manager as you might have downloaded it when you received it through WhatsApp. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing good. I am sorry for the delayed response and the experience you had with the application. How this works is, when the first time an user puts in their signature, it is saved in the clouds. So, the next time when they sign a document, the application will try to retreive the previous signature. If you need an user to change the signature, they will have to manually change it from there. Let me know if it answers your question. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with downloading PDFs from the application. Does it show up on every file you try to download or just specific to a particular file? Also, can you one try logging in to Document Cloud Portal and check if you are able to download the files from there? Link for document cloud: https://acrobat.adobe.com/ IF you are able to download the files from there, you might want to check the file access permissions with the application which might cause this. Let me know if this helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response. As per the above description, I understand that you want to switch data from your previously damaged phone to the new phone. To do so, if the files are synced to the cloud, you will just need to install the application and log in to it using the same e-mail address that you used on the previous phone. Once logged in, the files would show up once the sync is complete and you will be able to work with the application like you used to. Hope this helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Paolo, Hope you are doing well. I am sorry for the experience you had with using the Premium features and for the delayed response. As per the description, if you are facing this issue everytime you launch the application, you might want to change the background app refresh for Adobe Reader Mobile. To do so, please open Settings-> Locate Acrobat Reader Mobile-> enable background refresh / enable background data usage. Also, please try logging in to the Document Cloud Portal and check if you are able to use the tools there. The link for Document Cloud: https://acrobat.adobe.com/ If the files do show up there, please follow the below steps: 1. Log out of the application; 2. Restart the device; 3. Log in back with the same e-mail address you used on the online portal. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with editing documents on Adobe Reader Mobile. As per the above description, I understand that you are unable to drag text to a single page. The reason could be that the texts are put in different segments on the page due to which you are unable to put them together. They might need to be dragged separately to place them in order. Also, you might want to check the properties of the file if complete modification of the file is allowed by the creator. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with Acrobat Reader Mobile. As for now, there are a just a few option to choose the print size from. For printing in custom page sizes, I would suggest you to kindly use the desktop version of the application. Thanks, Souvik.

S. S · ‎May 11, 2022

Hello Clara, Hope you are doing well. As per the above description, I understand that you want to cancel the subscription. The subscription management of mobile application for Adobe is something that is handled by the store through which you have purchased. I would suggest you to contact the support for the respective store depending upon your device you are using [ Android / iOS ]. Please click the below links for more information: For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com) For Android: Subscription Services — Acrobat for Android Help (adobe.com) Let me know if it helps. Thanks, Souvik.

S. S · ‎May 11, 2022

I was unable to locate any active subscription on the e-mail address that you have on the screenshot. Could you please go to App Store and click on you profile icon to check for active subscriptions. If it does show up there, kindly check the e-mail address and then try to log in with the same e-mail address on the application and let us know if it works. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello, Hope you are doing well. I am sorry for the delayed response. As per the above description, I understand that you want to sync your scans to your wife's phone. To do so, you can log in to your account on her phone and you will be able to see the documents there too. Let me know if it helps. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello Jaroslav, Hope you are doing well. I am sorry for the delayed response. From the above the description, I understand that you want to hear shutter sound when taking images using Adobe Scan. The feature is not directly available within the Scan app itself but something that can be modified using the phone settings. You can click the link to know more about settings that can be changed using phone depending upon the platform- For Android: Configure Adobe Scan — Adobe Scan for Android For iOS: Configure Adobe Scan — Adobe Scan for iOS Let me know if this helps. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello Naima, Hope you are doing well. I am sorry for the delayed response. As per the above description, I understand that you want to scan ID cards and attach both the sides on a single page. Could you please let us know the operating system you are using [ Android / iOS ] The feature is currently available on Android version of the application where you can scan both the sides of the ID card and have them on one single page. To know more, click on the link: Scan — Adobe Scan for Android Let me know if it answers your question. Regards, Souvik.

S. S · ‎May 10, 2022

Hello Ingrid, Hope you are doing well. I am sorry for the experience you had with using the esubscription. Could you please try to login to Document Cloud with the e-mail address that has the active subscription to check if you are able to work with the tools there or not. Link for Document Cloud: Adobe Document Cloud If it does work, please try the following steps: 1. Log out from the application; 2. Restart the device 3. Log in back with the same e-mail address through which you were able to work with on the Document Cloud. For other steps, please click the link: FAQ | Adobe Acrobat Reader mobile app Let me know if it helps. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello, Hope you are doing well. I am sorry for the delayed response and the experience you had with Acrobat Reader Mobile. Just so that we can understand the issue better, could you let us know is the application crashing down the iPad when you open any particular document or is it just when you launch the application. Also, I would suggest you to check for applications open in the back ground as they can also hinder the performance of the application. If there are multiple applications open in the background, please try to close them and then try working with the application. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello Nataraj, Hope you are doing well. As per the above description, I understand that you want to cancel the subscription. However, mobile based subscriptions for Adobe Application is something that is handled by the store through which you install the application. Please follow the below links for more idea depending upon the device you use [ Android / iOS ] For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com) For Android: Subscription Services — Acrobat for Android Help (adobe.com) Let me know if this helps. Thanks, Souvik.

S. S · ‎May 10, 2022

Hello Sunil, Hope you are doing well. Sorry for the delayed response and the experiemce you had with accessing files from cloud. It could very well be that the internet provider through whom who are using the mobile data has fluctuations in the bandwidth due to which the site is not able to load up properly or if you are connected to any VPN or if there are any trackers that block specific cache files, you might face issues accessing the sites. You might want to check the mobile data settings once, restart the device and then try to access the files again. Thanks, Souvik.

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