@charliemyboy    Hello,   Sorry for the delayed response.   As per the above description, since you are not able to see the files on Document Cloud as well, could you confirm if the e-mail address that you are signing in to is the same as that has the subscription with.   If it is the same, can you try uploading any file to document cloud using the upload option on the top right and then check if it works.   If it does, please sign out of the application-> restart the device-> sign in back with the same e-mail address that you did on the web portal and then check.   Thanks, Souvik. ... View more

Hello Marcos,   Thank you for sharing the file with us.   The file that you have shared, it contains a signature that is visible when you open the file on any platform.    Can you please share with us any file in which the signature goes missing?   Also, are you using Adobe Scan to get the documents signed or just sharing the files over E-mail?   Thanks, Souvik. ... View more

Hello Thomas,   Sorry for the dealyed responses. Could you please let me know since when have you started facing this issue?   Also, if possible, can you share one of the files with me over private message so that I can check for the same on our end and get back to you.   Thanks, Souvik. ... View more

@JayJayJayJayJay  Hello,   Thank you for taking out your valuable time and letting us know that it worked for you.   Also thanks for marking it as a correct answer so that other users can look into it and replicate the same.   Regards, Souvik. ... View more

Hello Matthew,   Hope you are doing well. I am sorry for the experience you had with Liquid Mode on Acrobat Reader Mobile.   Since the feature is a new addition to the application and is still in development mode, you are getting the option to enable it. If you do not wish to use the feature, try enabling it once for the document it shows you the pop-up for and then disable it using the water droplet icon on the top menu bar. It will not ask you for the same feature on the same documetn the second time.   Hope this helps.   Regards, Souvik. ... View more

@อนุสรณ์24137155bame    Hello,   Thank you for your response. We are unable to see the image that you uploaded. Could you please use the Image button to browse and upload the file so that we can have a look into it to check further?   Thanks, Souvik. ... View more

@defaultjy06atlv3d01    Thank you for sharing the file with us. Upon checking closely with the properties of the file, we found out that it is created using LiveCycle Designer which is an end of Life product and can have a few limitations on the usage of its files with Acrobat.   I would thus suggest you to post this query on: https://experienceleaguecommunities.adobe.com/ as they would be in the best position to assit you on this.   Thanks, Souvik. ... View more

Hello Sarah,   Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to connect OneDrive account with Acrobat Reader Mobile.   Just so that we can understand better, can you share a screen shot or a screen recording of the exact scenario that happens when you try to sign in to One Drive?   Also while you do so, once try these steps:  1. Log out of the application; 2. Restart the phone; 3. Log in back with the same e-mail address that has the active subscription.   Let me know if this helps.   Regards, Souvik. ... View more

Hello Norman,   Hope you are doing well. As per the above description I understand that you want to revert back to the e-mails you receive from our Support Team.   Just to let you know, if you have any case open with our team, you will receive e-mails from them which will be two way communicators.   If there is no active case open and you receive E-mails from the team, they will be from no-reply addresses.   Just keep a look on the E-mails received, in case there is a case number mentioned on them, you might want to contact the team again in order to update them about the situation.   Hope ths answers your query.   Thanks, Souvik.   ... View more

Hello Ros,   Hope you are doing well. I am sorry to hear that you experiencing issues trying to access the premium feature of the applicaiton.   Since you have checked with the e-mail address, you might want to try restoring the purhcase once from within the application and then check. Depending upon the platform that you use, you can click the links to get an idea about how to go through with restoring the purchases: 1. For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com) 2. For Android: Subscription Services — Acrobat for Android Help (adobe.com)   Also, after doing the restoration, please try: 1. Logging out of the application; 2. Restarting the device; 3. Log in back to the application using the same e-mail address that has the active subscription.   Hope this helps.   Regards, Souvik. ... View more

Hello,   Hope you are doing well. I am sorry to hear about your experience with the application and availing the subscription features.   Just to confirm, when you log in, are you selecting Apple ID there or rather manually typing in the Adobe ID? Also, cna you confirm if the ID you are logging into is the same that shows you have an active subscription on the App Store Subscription Window? While you check these, please also once try:  1. Logging out fo the application; 2. Restart the device; 3. Log back in to the application with the same Apple ID that shows the subscription   Also, if it does not work, try restoring the purchase from within the application once, To know how to do that, please click the given link: Manage Subscriptions — Acrobat for iOS Help (adobe.com)   Here is a link of few other FAQs regarding the restoration or subscription process as well that might come in handy for you: Manage Subscriptions — Acrobat for iOS Help (adobe.com)   Hope this helps.   Thanks, Souvik.     ... View more

Hello Scott,   Thank you for sharing the source and other screenshots of the situation with us.   Will it be possible fo ryou to share the file with me over private message?   To send it over private message, click on my profile name, the next page will give you a blue colored button stating "send a message", click on that and you will be able to share the file with me.   Once shared, we will check and try to reproduce the same on our end as well to deep dive on the issue.   Thanks, Souvik. ... View more

Hello Vivek,   Hope you are doing well. I am sorry to hear that you are experiencing issues with share button on  Adobe Scan.   Just so that we can understand better, could you let us know what's happening exactly when you press the share button. A screen recording of the same would be great.   Thanks, Souvik. ... View more

Hello,   Hope you are doing well. I am sorry to hear that you are experiencing issues with editing on forms.   To make basic changes to field properties on forms, you have to use the desktop version of the application to make free form editing to the files or documents that you create / edit.    You can visit the below link to get a better idea about it through the below link: https://helpx.adobe.com/in/acrobat/using/pdf-form-field-basics.html#pdf_form_field_basics   Let me know if it helps.   Thanks, Souvik. ... View more

Hello Jacek,   Hope you are doing well. I am sorry to hear that you are experiencing issues with the application.   Just so that we can get a better understanding of the workflow you are referring to, would you mind sharing a screen recording of the same so that we can check on our end?   Thanks, Souvik. ... View more

@Scott242925555o9a    Hello,   Sorry for the delayed response and for the experience with viewing PDFs on Acrobat Reader Mobile.   As per the above description, it does sound that the issue here is with the font that is being used in the PDF file you are trying to open. Since Acrobat Reader is a registered reader, it can only display display fonts that are either embedded within the application or fonts that are installed separately later so that they can be viewed.    In this case, I would suggest you to check with the font family your PDF file has and try installing it on your phone using the Creative Cloud application and then try to view the pdf again.   Let me know if it helps.   Regards, Souvik. ... View more

Hello,   Sorry for the delayed response.   So basically, a red dot on the top right of the application icon means, whether there is any update which has run in the back ground or if there are any online pdf files that have re-synced to the cloud.    Ideally, they should disappear once the application is opened or after some hours of it appearing however just in case it doesn't, you can try disabling the app notifications once and then re-enabling it.   You can also check the given link to manage your application preferences with the phone: Settings — Acrobat for iOS Help (adobe.com)   Hope this helps.   Regards, Souvik. ... View more

@welefrangi    Thank you for sharing the updates from your end regarding the application working after logging out and logging back in.   @charliemyboy    Could you please try the same steps as mentioned above and let us know if it works for you?   Thanks, Souvik. ... View more

Hello,    Thank you for keeping us updated with the progress on the issue.    If the above steps do not work, please let us know so that we can check further on this too.   Regards, Souvik. ... View more

Hello Thomas,   Thank you for writing in and also for attaching the screenshot. It helped a lot.   Goign with the screenshot, I would suggest you to chekc the creator application for the PDFs as they seem damaged to as per Acorbat Reader Mobile.    There could be a multiple factors due to which you might get this error message, likely, the file is corrupted, the file is created on a third party creator application which somehow now is out of life or is restricted to viewing due to which you are getting the error.   Hope this answers you query.   Regards, Souvi. ... View more

Hello Alejandro,   Thank you for the revert. Sorry for the delayed response.    I am still waiting on the video you were sharing so that we can get a better idea about your crash issue with Acrobat Mobile Reader.   Thanks, Souvik. ... View more

Hello Conren,   Thank you for sharing the screenshot with us.    The concern here looks like more of a storage issue than an error with syncing of Document Cloud. I would suggest you to check with your storages once.   You might want to check in the below locations as well for any files and delete them from there too: 1. Creative Cloud files: https://assets.adobe.com/files 2. Creative Cloud deletd folder: https://assets.adobe.com/deleted 3. Lightroom library: Adobe Lightroom 4. Lightroom deleted folder: Adobe Lightroom   Just in case there are no files there as well, I would suggest you to contact our support team once so that they would be able to look into it for you in real time. To contact our support team: https://www.adobe.com/about-adobe/contact.html   Hope this helps.   Regards, Souvik. ... View more

Hello,   Hope you are doing well. As per the above description I understand that you are referring to data being lost.   Just so that we are on the right track, could you please explain in bried about which data you are referring to so that we can provide you the precise solution.   A screenshot series or a screen recording of the same would be even better.   Thanks, Souvik. ... View more

Hello Kay,   Hope you are doing well. As per the description I understand that you want to edit a document and are unable to to. I am sorry to hear about the experience.   Could you please confirm if the issue you are facing with a specific document file or with all the files? It could be that the file you are trying to edit has editing option disabled by the creator in the properties of documents.   Also while you check for the properties, can you share a screen recording of the work flow that you are following so that we can check and assist you better with the exact answer on this.   Thanks, Souvik. ... View more

Hello Conren,   Hope you are doing well. I am sorry to hear about the experience with Document Cloud.   Just so that we can understand the scenario better, would you mind sharing screen shots of errors ( if any) when you are trying to save the documents there?   Also, try the below steps one: 1. Log out of the application; 2. Restart the device; 3. Log in back to the applicaiton.   Let me know if this helps.   Thanks. Souvik. ... View more