Hi Latisha! So sorry that you lost your footage, but I'm so glad you got it back! I feel like you're on the right path with modifying the clip speed by right-clicking on the clip in the timeline and selecting "Speed/Duration." Is this not slowing the clip down correctly? What's it look like? I'm not able to get access to that file, by the way. You could upload it to Google Drive or Dropbox and post a link here or send it to me in a private message. Let me know! -Caroline ... View more

Hi there, ThomasH! Could you share some screenshots of your project so I can see what you see? I bet we can find a solution. Thanks! Caroline ... View more

Hey Alex, Sorry the software isn't performing well for you. Here's a list of the minimum specs required to run Premiere Pro. You can cross-check your system and see if it's your hardware that's not measuring up. Adobe Premiere Pro CC System Requirements Also, here are some tips on how to help Premiere run. The go-to suggestion is to always use proxies on your footage, as they hold less information and process through Premiere easily, but these tips are a good addition to the list. https://www.ecgprod.com/5-tips-to-optimize-adobe-premiere-pro-for-best-performance-without-using-proxies/ -Caroline ... View more

Do you have color work done on it? Looks like the same issue faced in this thread. Here's what everyone had to say about it: Random colour artifacts/ black blocks being introduced when colour grading. -Caroline ... View more

Hey Dan! Are the handles visible at all? Could you do me a favor and screenshot your timeline so I can see what you're seeing? -Caroline ... View more

Did you also update your device driver? That's the first recommendation before turning the render settings to "Mercury Playback Engine Software Only." It's the driver not being updated that causes the visual glitch, not the renderer. Changing the render settings just bypasses the driver issue; it fixes the symptoms as opposed to the actual issue. -Caroline ... View more

Hey there, Rob! Let's tackle the easy question first. You can fade audio out by applying any of the available transitions (cross fade, dip to black, or dip to white) to the audio track! So that's good news. I have some questions to help figure out what's going on with your software. When I import 4K footage, the sequence and the preview screen is correctly sized to the footage. Are all of your videos of the same aspect ratio? I'm going to loop in some other experts and see what they know. In the meantime, would you mind providing us with some more information on your hardware? Here's what we need from you, with examples. COMPUTER INFO OS: Windows 10 Pro Processor: Intel Core i7-5960X CPU @ 3.00GHz Installed memory: 64.0 GB System type: 64-bit Operating System, x64-based processor Motherboard: ASRock MB-X99XK31 Graphics Card: GeForce 980Ti ... View more

Uninstall/Reinstall can do the trick sometimes, please report back. You can also check to make sure your iPad, iMac, and Rush app are all updated. Keep me posted! -Caroline ... View more

I upvoted as well! -Caroline ... View more

I'd have to try it out myself to give you a 100% accurate answer, and I do not have that iPad in front of me right now. But my guess is that it WOULD be compatible because the A9X came out after the A9. It's definitely worth using the free trial to see how it works on your device. I'd love to hear back from you when you do! -Caroline ... View more

Wow! What a strange fix. Thank you for posting back here! Now if someone else has this problem, they will know a trick to fix it! -Caroline ... View more

This would definitely work! It seems like you've already got it figured out. Create the proxies, copy them to a drive, then take them back to your project and reconnect manually when you're done! Here's all the information you should need on proxies: Adobe Premiere Pro Help | Ingest and Proxy Workflow in Adobe Premiere Pro CC I know it's a little dense but there's a good bit in there about reconnecting the proxies. Let me know if you have any specific questions! If you post back here at any point, I'll get an email alert and come help. -Caroline ... View more

Hi everyone! Is Rush working correctly for you now? Please let me know how you fixed it! -Caroline ... View more

Here's a walkthrough on how to re-download previous versions of Premiere! Install previous version of your Creative Cloud app CC 2017 version 11.1.4 is available through these steps. As I'm sure you know, the projects aren't reverse-compatible so if you created it in CC '19, you won't be able to open it in the re-installed 2017. You could go ahead and export your video from CC '19 without any color on it, then import it into CC '17 for coloring without those crazy blocks showing up. You could also export your project file from '19 as an XML file and I'm 90% sure it'll open in CC '17. Haven't tried it myself. Here's an off-Adobe forum with a couple of ideas about how to take projects made in the most recent version and open them up in previous versions. CreativeCOW Check back in if any of these ideas work for you! I hope you all can color correct to your heart's content. -Caroline ... View more

Hey Michael! I was going to suggest the same thing that Neil did. Did that work for you? -Caroline ... View more

Hey there, Erin I'm so sorry to hear that the most recent updates are affecting you like this. Obviously each update is intended to better the program for every user, but I can see that's not happening here. Our engineers check this page regularly to see which issues are top priority for our users. Please document your experience here and the appropriate team will have access to it. Premiere Pro: Hot (3282 ideas) – Adobe video & audio apps In the meantime, is there anything specific I can help you troubleshoot? -Caroline ... View more

Hey OatwayProductions! If you export your project with lower resolution does it show the images? If you scale down to 4K or 1080, it won't crop your images and it will still be in great quality! -Caroline ... View more

Hallo Tino! Könnten Sie versuchen, den .mogrt auf einem Computer anstelle Ihres Telefons zu importieren? Hier finden Sie alle Informationen zur Verwendung von Bewegungsgrafiken in Rush. tagproducts_SG_RUSH_i18nKeyHelppagetitle Entschuldigung für Sprachfehler, ich verwende Google Translate -Caroline ... View more

Good news and bad news. I was successful in exporting videos from two different Adobe IDs from the same device while retaining individual export counts, but whenever I attempted to log in using a Google account that had my age listed as younger than 13, I wasn't able to use Rush. What's the age range of your students? -Caroline ... View more

Hey there, SophieG! I think if you made a proxy out of 4k footage it would play smoother and be in a higher quality than the 1/8 playback function. Is there a reason you don't want to use proxies? -Caroline ... View more

Hi LeahC! I'm so sorry you've had to go to such effort to receive some assistance. I understand how urgent this is! I have seen some other users with these issues and it seems that resetting preferences has worked. Make sure to read this page because it tells you which preferences will and won't be trashed. FAQ: How to reset (trash) preferences in Premiere Pro? If you cannot afford to lose some of the settings listed in that post, then you can always roll back to CC 2018 for the time being! Install previous version of your Creative Cloud app Please let me know if either of these worked for you! If they didn't, we'll keep looking. Caroline ... View more

Hi there, Samoleg! That sounds really frustrating. I'm so sorry your sound isn't playing! My first suggestion would be to toggle with the settings under your "audio hardware" preferences but it seems like you've already tried that. The other go-to answer for strange behavior like this is to reset your preferences completely. Make sure to read this post because it clarifies what will and won't be trashed during the reset! FAQ: How to reset (trash) preferences in Premiere Pro? While you're trying that, I'll ask around to see if anyone else has any ideas. -Caroline ... View more

Hey MichaelA! That's super sweet of you to put together your son's highlight reel for him. I'm certain Premiere can give you the effect you're looking for. Does the tutorial that imeilfx provided work for you? If not, I'm more than happy to keep looking through tutorials! Just let me know, Caroline ... View more

And just in case any Mac users find this thread: it's "option" + drag to a new track. -Caroline ... View more