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caroline_edits

Adobe Employee

Adobe Employee

Activity

Re: Crashing when trying to edit a title on ipad p...

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:36 PM
‎Nov 05, 2018 02:36 PM
Hey Tom! How is Rush working for you? We're currently developing some more iPad-compatible apps for everyone, so if things are still snagging, they should be fixed somewhere down the line. Let us know if there's anything else we can do for you! Caroline ... View more

Re: Auto Save error. How to save my project?

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:33 PM
1 Upvote
‎Nov 05, 2018 02:33 PM
1 Upvote
Hey there, Randy! Were you able to save your project? If not, let us know and we'll figure out some alternative solutions for you. Thanks for reaching out! Caroline ... View more

Re: How to add audio from voice memo on iPhone?

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:27 PM
‎Nov 05, 2018 02:27 PM
Hey there, AndyB! Were you able to import your audio? Is there anything else we can do for you? Thanks! Caroline ... View more

Re: Free Trial-Exports

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:26 PM
‎Nov 05, 2018 02:26 PM
Hey there, jessicac52751826 Were you able to figure something out? Is there anything else we can do for you? Let us know, Caroline ... View more

Re: Export help

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:24 PM
‎Nov 05, 2018 02:24 PM
Hey there, M4H33R! Are you still having issues? Is there anything else we can do for you? Let us know! Caroline ... View more

Re: Buzzing, Distorted Audio in Rush

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:23 PM
‎Nov 05, 2018 02:23 PM
Hey Dave_Breck, How's your audio been? Is there anything else we can look into for you? Let us know! Caroline ... View more

Re: I cannot get Adobe Premier Rush to open

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:23 PM
‎Nov 05, 2018 02:23 PM
So glad to hear it! Caroline ... View more

Re: I cannot get Adobe Premier Rush to open

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:17 PM
‎Nov 05, 2018 02:17 PM
Hi Pam! Were you able to get this figured out? If not, let us know and we'll keep looking for a solution! Thanks, Caroline ... View more

Re: Import MP4 from Mevo Camera - Not Loading

by Adobe Employee in Premiere Rush Discussions
‎Nov 05, 2018 02:12 PM
‎Nov 05, 2018 02:12 PM
Hey there, Paul! How's Rush working for you? Did you get your import issues sorted out? Let us know! Caroline ... View more

Re: Adobe Premiere Pro CC 2019 no mask edges any h...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 01:54 PM
‎Nov 05, 2018 01:54 PM
Hi ismaelftquadros! Is your masking tool working correctly again? Let us know! Thanks, Caroline ... View more

Re: GetAVICodecs

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 01:36 PM
‎Nov 05, 2018 01:36 PM
Hey folks, Have the suggested solutions worked for anyone? Let me know! Caroline ... View more

Re: Can't install Premiere Pro

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 01:34 PM
1 Upvote
‎Nov 05, 2018 01:34 PM
1 Upvote
Hey there, PowerLine! Were you ever able to try out Premiere? I'd love to get you that trial. Let me know! Caroline ... View more

Re: Export running slow on 2012 Macbook pro

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 01:32 PM
‎Nov 05, 2018 01:32 PM
Hey there, DavyM! You can check out the minimum specs required to run Premiere here: https://helpx.adobe.com/premiere-pro/system-requirements.html Adobe Premiere Pro CC System Requirements Thanks! Let us know if there are any other questions. -Caroline ... View more

Re: Premiere 13.0 Crashing | No Crash Report Given

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:53 PM
‎Nov 05, 2018 12:53 PM
Hi JadeA! Did any of these ideas end up fixing your problem? Let us know and if it didn't, we'll keep thinking of a solution. Thanks! Caroline ... View more

Re: Premiere consumes 99% CPU and 99%Ram, cant see...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:48 PM
‎Nov 05, 2018 12:48 PM
Hi Markus! Is your video showing now? If not, we'd be happy to find an alternate solution. Let us know! Caroline ... View more

Re: Premiere Pro Crashing within 1 min of opening ...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:47 PM
1 Upvote
‎Nov 05, 2018 12:47 PM
1 Upvote
Hey adamw46270319! Is everything all smoothed out? We'd be happy to find you an alternate solution if you're still experiencing issues. Thanks! Caroline ... View more

Re: Question marks replacing all text in v13/2019?

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:19 PM
‎Nov 05, 2018 12:19 PM
Hey there, rebeccat95452552! Did you try the cleaner tool? Did it work for you? Let us know! If it didn't, we'll keep working on finding a solution to your problem. Thanks, Caroline ... View more

Re: My play button won't play anything

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:18 PM
‎Nov 05, 2018 12:18 PM
Hey there, emilyk! Is your play button working again? Let us know! If not, we'll keep troubleshooting it. -Caroline ... View more

Re: Undefined is not an object & File or folder do...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 12:17 PM
‎Nov 05, 2018 12:17 PM
Hi doda.luba, Did you find a solution to your problem? If you didn't, let us know and we'll find you an alternate solution. Thanks! Caroline ... View more

Re: BUG PPro v13: No audio on project open (2-3 re...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:34 AM
‎Nov 05, 2018 11:34 AM
Hey there, wolfkain. Did your audio issues get solved? Let us know if they didn't and we'll find another option for you. Thanks! Caroline ... View more

Re: Video Stutters After Import

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:33 AM
‎Nov 05, 2018 11:33 AM
Glad to hear it! Caroline ... View more

Re: New color grading tools in Premier Pro not upd...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:26 AM
‎Nov 05, 2018 11:26 AM
Hey there, tifanib25669355! Did you get your color grading tools all sorted out? Let us know! Thanks, Caroline ... View more

Re: After clicking in to a nested seq, any way to ...

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:25 AM
‎Nov 05, 2018 11:25 AM
Hey there, Silly Rabbit! Those are awesome ideas and I wish Premiere had those features as well. Super handy. Would you mind going here to our UserVoice and leaving them as feature requests? Our engineers check these pages regularly to know what to work on. Premiere Pro: Hot (3080 ideas) – Adobe video & audio apps Thanks! Caroline ... View more

Re: Black box around exports from Premiere

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:19 AM
‎Nov 05, 2018 11:19 AM
Hey there, ryanm78426239! Did Sumeet's idea work for you? Let us know and we'll be happy to find you another option. Thanks! Caroline ... View more

Re: Premiere Pro Won't Open Projects

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:10 AM
‎Nov 05, 2018 11:10 AM
Hey there, Clinton! Were you able to help out your user? Please let us know if resetting app preferences worked! If it didn't, we'd love to find you another option. Thanks! Caroline ... View more

Re: Video Stutters After Import

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:04 AM
‎Nov 05, 2018 11:04 AM
Hey, Kevin! Did importing from the PrPro Media Browser fix your glitch? Let me know! Caroline ... View more

Re: Export

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 11:01 AM
‎Nov 05, 2018 11:01 AM
Hi Jenny! Did you get your video exported? If not, we'll find a way to help you. Thanks! Caroline ... View more

Re: activer et desactiver les doublures

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 10:58 AM
‎Nov 05, 2018 10:58 AM
Bonjour, rmncrlr! Est-ce que cela fonctionne si vous ouvrez votre projet et allez dans le fichier > paramètres du projet (deuxième à partir du bas) > ingérer les paramètres? De là, vous pouvez vérifier  "ingérer " et ajuster les paramètres de proxy. Vous devrez ré-importer tous les médias pour le projet pour créer les procurations pour vous. Désolé pour les erreurs de langue, j'utilise Microsoft translate. Faites-moi savoir si cela fonctionne! Caroline ... View more

Re: Program Window not running

by Adobe Employee in Premiere Pro Discussions
‎Nov 05, 2018 10:29 AM
‎Nov 05, 2018 10:29 AM
Hey there, Roger. Are you still having this problem? Let us know, we'll figure something out. Thanks, Caroline ... View more

Re: Warp stabilizer causes black frame at end of c...

by Adobe Employee in Premiere Pro Discussions
‎Nov 02, 2018 04:44 PM
1 Upvote
‎Nov 02, 2018 04:44 PM
1 Upvote
Hey Maud, Sorry about the issue, that sounds pretty weird. Does it work if you cut that last frame off? Please share some screenshots of the problem and some information regarding your system (Mac or PC?) and what version of Premiere you're operating on. Thanks! Looking forward to working this out. -Caroline ... View more
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