Hi Sticker Steve& @Iconix Digital Arts,   We appreciate you trying the suggestions provided by Abhishek. Since we can't replicate the problem on our side, could you please create a brief video demonstrating the issue and send it to us? It appears that the problem has reappeared. We will move your comment to a new thread to ensure proper tracking with the product team, as this is an older post.   Thanks, Harshika ... View more

Hi SavMa,   To further investigate the issue, could you let us know if this occurs with all older version files? Since you cannot share the file with us due to confidentiality, would you be able to provide a sample file through a private message?   We will do our utmost to assist you.   Thank you, Harshika ... View more

Hi Whimsical_idea5F8B,   Thank you for reaching out. It looks like you're experiencing a similar issue mentioned in this post. The product team is currently investigating the issue, and they would need to review the affected document directly. To help them investigate, could you please share one of the InDesign files where you're seeing the text disappear, along with a short screen recording showing the exact workflow that triggers the issue? If the files are confidential, you can share them with Abhishek Rao via DM using any public cloud service like Google Drive or Dropbox.   Thanks, Harshika ... View more

Hi domenico28012774ncmb,   Thank you for reaching out, and sorry for the trouble. Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/44ArPGr) and checking if it helps? If the problem persists, we will need additional information to help you with this scenario: 1. AiSniffer file: - Close all Adobe applications. - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\ 2. For the System Report, kindly follow these steps: - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window - Type "msinfo32" in the Open field and left-click OK - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export) - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report. Kindly upload the files and a small screen recording of your workflow to Google Drive/Dropbox/etc, and share a public link here or via DM so that we can investigate this further. Looking forward to hearing from you. Thanks, Harshika ... View more

Hi valeriag777,   Thank you for reaching out and sorry for the trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? Does that happen with all files or with a specific file? Could you please create a new file and let us know if the box appears?   We will try our best to help.   Thanks, Harshika ... View more

Hi TomHolmes_G&I,   Thank you for sharing your observation and workaround. Is it possible for you to record a video of when the issue occurs exactly, which will help us investigate further with the product team?    Did you observe the issue in the previous versions as well, and also on the latest version of InDesign, i.e, 21.0.2?   We will try our best to take this forward with the team.   Thanks, Harshika ... View more

Hi Jerome AAA,   Thank you for reaching out and sorry for the trouble. As our expert mentioned, I am also unable to reproduce the issue on my end with the 30.1 version on my Mac machine. Would you mind checking the issue on a new text box on a new file and sharing the results with us?  Please share the details of your operating system and the version of Illustrator installed on your machine.   We will try our best to help.   Thanks, Harshika ... View more

Hi philipp_9222   Thank you for reaching out, and sorry for the trouble using the "Object on path" options in Illustrator. In addition to what our expert has asked, would you mind checking the same on a new file or a new object in this file? We would want to ensure whether this issue is occurring with all files or just this specific file and with this specific object.   Could you please confirm if you have Illustrator. i.e, 30.1 installed on your machine?   We will try our best to help.   Thanks, Harshika ... View more

Hi julia_6465   Thank you for reaching out, and sorry for the trouble. Would you mind telling us the details of your operating system? Is it Mac or Windows? Did you try the suggestion shared by Abhishek in the above message?  We would love to investigate the issue. Is it possible for you to record a video of the issue and share it with us?   We will try our best to help.   Thanks, Harshika ... View more

Hi Attroll,   Thank you for reaching out, and sorry for the trouble. In addition to our expert's suggestion, could you please tell us the version of InDesign installed on your machine and the details of your operating system? Does that happen with every file and every font?   We will try our best to help.   Thanks, Harshika ... View more

Hi Ricc0480,   Thank you for reaching out. Would it be possible for you to record the behavior and share it with us for better understanding? Have you started observing this behavior recently? It would be helpful if you could share the details of your operating system and the version of InDesign installed on your machine,   Does the issue happen with a specific browser or all browsers?   We will try our best to help.   Thanks, Harshika ... View more

Hi default5q1uz02b88z3,   We are sorry to hear you're experiencing issues with InDesign. Could you please let us know if this issue occurs with all files or just a particular one? Did you begin noticing the problem only after the update? If you are utilizing any other Adobe applications, are you encountering similar issues with them as well? It would be beneficial if you could provide the exact version of InDesign that is installed on your device. Would it be feasible for you to record a video of your workflow and share it with us?   We will try our best to investigate the issue.   Thanks, Harshika ... View more

Hi garethirwin1234,   Thank you for sharing the information requested by our expert. Could you please attempt to sign out and then sign back in? Is this issue occurring with a specific font or with all fonts in this document? We will do our utmost to assist you.   Thank you, Harshika ... View more

Hi All,   Thank you for reaching out. It looks like you're experiencing the issue mentioned in this post. Would you mind checking the post and confirming if the issue is the same?   We are working with the product team to investigate the issue.   Thanks, Harshika ... View more

Hi Both,    Thank you for contacting us, and we apologize for the inconvenience. Could you please let us know if the files are cloud-based or local? Does this issue occur with all previous version files?   Are you able to open the newly created file without any issues?   We will do our best to investigate the problem.   Thank you, Harshika ... View more

Hi edison_7056,   Thank you for reaching out. In addition to what our expert has asked, would you mind sharing a screenshot of your workflow? Please also tell us about the version of Illustrator and the details of your operating system.   We would be happy to assist.   Thanks, Harshika ... View more

Hi sabine_5340,   We apologize for the late reply. Could you please provide the version of Illustrator that is installed on your computer, along with the specifications of your operating system? Have you tried running Illustrator in safe mode to see if that resolves the issue?   We will do our best to investigate this matter further.   Thank you, Harshika ... View more

Hi Kevin Joel_Cetina Car5408,   We are sorry to hear you're experiencing performance issues. Are you still experiencing the problem? Please feel free to share the information requested by our expert in order to investigate the issue further.    Is it happening only with Illustrator or with other Adobe apps as well?   We will be happy to assist you further.   Thanks, Harshika ... View more

Hi Giovani98A5,   Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue by following our expert suggestion? Please feel free to update the discussion if you need further assistance.   We would be happy to help.   Thanks, Harshika ... View more

Hi Ali Cinki,   Hope you're doing well! We would like to follow up. Are you able to solve the problem by trying the suggestions shared by our expert? Please feel free to update the discussion if you need further assistance from us.   We would be happy to help.   Thanks, Harshika ... View more

Hello @Lars_Lem,   Thanks for confirming. We will need some more information to be able to help you with this scenario: 1. AiSniffer file: - Close all Adobe applications. - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 30 Settings\en_US\x64\ 2. For the System Report, kindly follow these steps: - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window - Type "msinfo32" in the Open field and left-click OK - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export) - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report. Kindly upload the files to Google Drive/Dropbox/etc and share a public link here or via DM so that we can investigate this further.   Looking forward to hearing from you.   Thanks, Harshika   ... View more

Hi @enes_,   I greatly appreciate the information. Certainly, you can send me the log file. Kindly upload it to a cloud-sharing service such as Google Drive, Dropbox, or OneDrive, and then provide the download link here. After I receive the file, I will examine it and proceed with the investigation on your behalf. I await your response.   Thanks, Harshika ... View more

Hello @Richard24318057sdae, Thanks for confirming. Could you also check if this happens when copying one of those files to a local folder on your computer and then opening it in Illustrator? Looking forward to hearing from you.   Thanks, Harshika ... View more

Hello @defaultromjngsf81tf,   Thank you for bringing this to my attention. I tested the issue on my side using Illustrator 30.0 on Windows 11, and by default, I am able to move the guides. After I manually locked the guides and created a new document (closing and reopening Illustrator as well), the lock state was preserved, suggesting that the setting may remain based on the last preference applied. Could you please go to the View menu, unlock the guides there, and try creating a new document again to see if the guides are still editable? It would also be helpful if you could confirm your Illustrator version and operating system. If the issue continues after unlocking, please attempt to reset the Illustrator preferences and inform me of the result. You can refer to these links for assistance: https://adobe.ly/4rrn1wK https://adobe.ly/49Q2TOF We look forward to your reply, so we can assist you further.   Thanks, Harshika ... View more

Hi @ismael_fernando_7622,   We appreciate you reaching out, and apologize for the difficulties you're experiencing. Could you please let me know which version of InDesign and operating system you are using, and confirm if the freezing/closing occurs only with this particular two-page file or with other documents as well? Additionally, it would be useful to understand if the file was initially created in an earlier version of InDesign. While you investigate that, please attempt to export again after saving the document as IDML, reopening it, and then saving it as a new INDD file. Also, please inform me if InDesign displays the Adobe Crash Reporter window upon closing, so we can guide you on the best next steps. We look forward to your response, so we can proceed with troubleshooting together.   Thanks, Harshika ... View more

Hi there,   Thanks for reaching out. Would you mind telling us the version of Illustrator installed on your machine and details of your operating system?   Please also share your screen resolution and the zoom percentage settings in Illustrator.   It would be helpful if you can share the screenshot or a screen recording of the problem.   We will be happy to assist you further.   Thanks, Harshika ... View more

Awesome. Glad to hear you're back on track. Please feel free to reach out for any assistance in the future.   We'd be happy to help.   Thanks, Harshika ... View more

Hi Briefly,   Hope you're doing well! We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.   We would be happy to assist you further.   Thanks, Harshika ... View more

Hi Robert Mellor, Thank you for reaching out, and sorry to hear that the problem still exists for you. Would you mind trying manually resetting the preference as shown in the video of this article? If the issue still persists, please share a screen recording of the issue.   We will be happy to assist you further.   Thanks, Harshika ... View more

Hi onpiont, We realize how annoying this situation can be for you, and we would feel similarly if we were in your shoes. However, to assist you better, we need to look into the issue.   It would be beneficial if you could provide us with the details. Would you be able to share the information that Anubhav requested to help you further?  Could you also share a screenshot of the layer panel and check whether any layers are locked?  We will try our best to help.  Thanks, Harshika ... View more