Re: MSWord 2016 - tagging conversion issue in PDF

TanviRastogi · ‎Apr 09, 2018

Hi Marion I looked at the Word file and there are no headings in the Word file. You can check this by doing Ctrl + F in Word and under Navigation Panel, click on Headings. There are no Headings shown in shared Word file. I checked the styling of text in screenshots above. They are normal paragraphs only. Please try once after updating your Office and Acrobat both. Thanks Tanvi

TanviRastogi · ‎Apr 09, 2018

I have messaged you my email ID. You can share the file via email. Thanks Tanvi

TanviRastogi · ‎Apr 09, 2018

Can you share a sample file with us? Thanks Tanvi

TanviRastogi · ‎Apr 09, 2018

Hi How are you creating a PDF from Word? Thanks Tanvi

TanviRastogi · ‎Jan 09, 2018

Hi Can you try clicking on the Defaults button on the Acrobat Web Page Conversion Settings? Thanks Tanvi

TanviRastogi · ‎Jan 09, 2018

Does this happen with every website or some specific site? Can you please share the link? Thanks Tanvi

TanviRastogi · ‎Jan 09, 2018

Hi How are you creating the PDF? Thanks Tanvi

TanviRastogi · ‎Jan 06, 2018

Hi Acrobat 9 is long ago end of life. Windows 10 wasn't even around when Acrobat 9 was supported. You would need to upgrade to Acrobat DC to work on Windows 10. Thanks Tanvi

TanviRastogi · ‎Dec 12, 2017

Hi Retention of links with Excel to PDF conversion is not yet supported. However, we have taken your feature request. Thanks Tanvi

TanviRastogi · ‎Oct 25, 2017

Hi Thanks for reporting the issue. Currently we do not support gradients in HTML to PDF creation. We have taken your feature request. Thanks Tanvi

TanviRastogi · ‎Oct 06, 2017

Hi Try saving it as .xlsm and then create PDF. Thanks Tanvi

TanviRastogi · ‎Oct 03, 2017

Hi Thanks for reporting the issue. We are working on the compatibility issue between FF and Acrobat DC and it would be resolved in future updates. Thanks Tanvi

TanviRastogi · ‎Jul 31, 2017

Hi From the link already shared above, it seems that the last supported combination was Office 2010 and Acrobat 10. Post which the support has been dropped. As per the shared screenshot, that's exactly the opposite. 'x' indicates that the particular combination is not supported. Thanks Tanvi

TanviRastogi · ‎Jul 31, 2017

Hi PDFMaker is not available for Access. You might like to refer following link for supported apps: Web browsers and PDFMaker applications compatible with Acrobat and Reader Thanks Tanvi

TanviRastogi · ‎Jul 21, 2017

Hi That's expected behavior. Outlook created portfolios can't be edited as adding another non-email PDF to it will violate its properties like Sender, Subject, Date etc. Thanks Tanvi

TanviRastogi · ‎Jul 21, 2017

Hi Do you have Acrobat installed on your system? Is that updated? Thanks Tanvi

TanviRastogi · ‎Jul 13, 2017

Yes. You would need to have the latest Acrobat updates for smooth functioning of PDF add-on. Thanks Tanvi

TanviRastogi · ‎Jun 19, 2017

Hi There is no such tab for Excel. For PowerPoint, you can enable the tab by creating a PDF from a PowerPoint from within Acrobat by File > Create PDF > from file workflow. Thanks Tanvi

TanviRastogi · ‎Jun 07, 2017

Hi Adobe Acrobat will help you convert your Word file into a PDF successfully irrespective of the number of pages/tables/images. However, if you still have doubts, you can download the trial version of Acrobat and check if it works for you. Thanks Tanvi

TanviRastogi · ‎Apr 19, 2017

Great to here that your issue is resolved! Cheers! Tanvi

TanviRastogi · ‎Apr 18, 2017

Hi Can you please try uninstalling and re-installing Acrobat? Thanks Tanvi

TanviRastogi · ‎Apr 18, 2017

Can you please run this tool and share the results with us? https://files.acrobat.com/a/preview/9420d739-79b9-41e7-8694-e7ac21cadb73 Steps to run the tool: 1.Copy the exe to your machine. 2.Launch Acrobat. 3.Run the exe. 4.After the exe has completed its operation it will display a message to collect the log file (AcrobatPDFMakerIssue_log.txt) from your temporary location. Collect the log file and share with me. Thanks Tanvi

TanviRastogi · ‎Apr 18, 2017

Please try repairing your Office and then Acrobat installation and let us know if it helps solve your problem? -Tanvi

TanviRastogi · ‎Apr 18, 2017

Hi Please share your OS, Office and Acrobat version details? What steps are you doing to reproduce the crash? Is it happening for all Office apps - Word/Excel/PPT? Thanks Tanvi

TanviRastogi · ‎Mar 22, 2017

Then it will not work... You need to have latest version of Acrobat (not Reader) installed for creating PDFs from Acrobat Chrome extension. Please check if you have the latest Acrobat DC version. This is Win only extension. So won't work on Mac. Thanks Tanvi

TanviRastogi · ‎Mar 06, 2017

Thanks for sharing the files. We are able to reproduce the issue at our end. We have forwarded the issue to engineering team to look into it. Here's the bug number ADC-4207571 for future reference. Regards, Tanvi

TanviRastogi · ‎Mar 06, 2017

Hi "Save as Adobe PDF" is an Adobe function. "Save as PDF" is a Microsoft function. Is it possible for you to share a sample PDF file with us? You can share it via Dropbox or Document Cloud and post the link here Thanks Tanvi

TanviRastogi · ‎Mar 06, 2017

Hi Bill Acrobat 9 is quite an old version and link creation is not supported by it. You would need to upgrade to Acrobat DC to use this feature. Alternatively, you can subscribe to Create PDF service on Reader and create PDF from it. It would also have hyperlinks. Thanks Tanvi

TanviRastogi · ‎Mar 06, 2017

Hi The steps mentioned in Meenakshi's comment work only on Windows Office. Since you are on Mac, these won't work for you. Can you tell which Office and Acrobat version you are using on Mac? Thanks Tanvi

TanviRastogi · ‎Jan 31, 2017

Hi Please update your Office version. It's quite outdated. Link feature is supported in 15.22 version or higher. Thanks Tanvi

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