Hi Can you share a sample Word file with us with which issue is reproducible? Also share the version number of Acrobat, Office and Windows you are using. Thanks tanvi ... View more

Hi From which application are you printing the PDF? Is it Preview or Acrobat or some other? Which version of Acrobat/Reader do you have? Thanks Tanvi ... View more

Hi All With the latest release of Acrobat in May 2019, this issue has been addressed. If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates. Thanks Tanvi ... View more

Hi Acrobat and Office 365 are very much compatible with each other. Please ensure that you have latest Acrobat version as well. Please try troubleshooting steps mentioned in the link below and let us know if that works for you. Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows Thanks Tanvi ... View more

Great to hear that it works for you now! Cheers! Tanvi ... View more

Hi Matt Please confirm if your Acrobat is activated and EULA is accepted. Can you provide the steps how you are creating the PDF from Word file? Is it from Acrobat > Tools > Create > PDF from File or from Create PDF button in Acrobat ribbon in Word application? Is this a new issue that you are facing post update or was this happening earlier as well? Also confirm the Office version is it 32-bit or 64-bit? Thanks Tanvi ... View more

Hi That is a known limitation. You can add your feedback here for this particular feature. "Create PDF" through Adobe Create PDF cloud service from Word 2016 for Mac does not maintain fonts – Share your feedback… Thanks Tanvi ... View more

Hi Lynda Is the label a PDF file? What error exactly are you facing while printing? Also share details of your OS and which Acrobat Reader version. Thanks Tanvi ... View more

Hi Susan Sorry for the trouble. This could be because your thumbnail cache is corrupted. This script will help you rebuild your thumbnail cache. Can you save this in a file with .bat extension. @echo off echo. taskkill /f /im explorer.exe timeout 2 /nobreak>nul echo. DEL /F /S /Q /A %LocalAppData%\Microsoft\Windows\Explorer\thumbcache_*.db timeout 2 /nobreak>nul start explorer.exe Now double-click and run this .bat file. You will now notice your screen flash as a command prompt opens and closes to kill explorer, delete your thumbnail cache, and restart explorer. When finished, restart the computer to fully apply. Let us know if this helps! Thanks Tanvi ... View more

Hi Can you create a new PDF file and tell us if you are able to view it's thumbnail? Also, are you able to preview other files thumbnails - images etc in the same folder as the PDFs? Thanks Tanvi ... View more

Hi all Acrobat team is aware of this print issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. An fix has been identified and we are further evaluating it. We will keep you up updated on the progress. Thanks Tanvi ... View more

Hi We are aware of the issue and working on its resolution. You can share the files with me on my email ID which I have sent you as private message. We will check and confirm if it is the same issue. We will keep you posted. Thanks Tanvi ... View more

Hi I tried with the files shared with me by kent75138966 but could not reproduce the issue. But with the screenshots shared by greg10290666​, the issue seems like @Printing Problem with Latest Release (2019.008.20071) If you can share some more sample files, that would help us confirm if that issue is same as the other one. Thanks Tanvi ... View more

Thanks for sharing the file. We are able to reproduce the issue. We will keep you posted with the update. Thanks Tanvi ... View more

Hi robertb80722299​ Your issue seems similar to @Printing Issues Can you share a sample PDF file with us? I have sent a private message to you with my email ID. Thanks Tanvi ... View more

Acrobat team is aware of similar issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. Meanwhile, it would be great if you can provide one of your file to us so that we can confirm it to same issue. You can share PDF file via Document Cloud. Thanks, Tanvi ... View more

Thanks for reporting the issue. Acrobat team is aware of similar issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority. We will keep you all updated on the progress. We got some files form some of you already which are of great help in validating the issue. If not sent yet, it would be great if you can provide one of your file to us so that we can confirm it is the same issue. You can share files via Document Cloud. Thanks Tanvi ... View more

Hi I still haven't received the PDF files shared by you. Can you please resend them? Thanks Tanvi ... View more

Hi Thanks for reporting the issue. Can you share a test file where you are observing this issue along with following details: 1. Printer settings 2. Printers used I have sent you my email ID via DM. Thanks Tanvi ... View more

Hi When I checked in the document, it didn't show any Heading in Styles on page 2. Perhaps you can try updating your Office or try with some other document. It seems like a Microsoft issue. Thanks Tanvi ... View more