If you are using the correct serial# and it doesn't work, I think you should call the install hotline before buying another license In the US - Adobe Install Problems 800-642-3623 ... View more

I don't know if much/any of this will help, since I'm in the Win world... but... A link with many ideas about computer setup http://forums.adobe.com/thread/436215?tstart=0 Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1 I am going to GUESS there is something wrong/odd about your file... but since you provide no file DETAILS, that is only a guess ... View more

According to a message I read in another forum (about Master Collection) there is one serial# for everything else... and a separate serial# that is just for Acrobat... yes, even though Acrobat is part of the suite This may be only for Master Collection... but I'd check to see if you do have two serial numbers ... View more

Start by asking in that forum http://forums.adobe.com/community/indesign ... View more

I just clicked the link and it works perfectly for me... WinXP with IE8 ... View more

Am_I_Lame? wrote: FYI, I was disappointed to discover after placing my original order that Premiere Pro CS5 and After Effects CS5 are ONLY available in 64-bit You clearly have not been around the Premiere Pro forum very much in the past 4-6 months... and you also did not read the system requirements before placing your order It was announced MANY months ago that PPro CS5 would be 64bit only... and it also says that in the system requirements Always read the system requirements before buying software! ... View more

Try this for HD capture http://strony.aster.pl/paviko/hdvsplit.htm ... View more

madcat207 wrote: So, just curious - what exactly do you get when you order the Student version from Adobe directly? A family member just purchased a copy, and part of the order involved opening a "case" to submit the eligability documents (without doing so, the order would not ship). They purchased the box version, and as such were expecting the full product.  Will they have to resubmit the acedemic info upon getting the box, or will this version actually include the number since the info was already provided? I am certainly not an expert in Adobe sales policies, but my understanding is there are THREE education versions (but... I could be wrong!) The "regular" education version is sold to anyone with proof of being almost any kind of student or education employee, and has a serial number The Student/Teacher version is only for higher education, and comes in 2 cost levels ($899 and $599 IF the University has an agreement with Adobe) and the serial number is obtained by submission of proof to the 3rd party service All of these require proof of status BEFORE you may order, either direct from Adobe or by walking into a campus bookstore or from an online seller All of the software is the same... just the serial number process is different ... View more

>sent them (not adobe) the documents, yet I had to upload them again According to what I've read at https://www.identit-e.com/default/index/welcome/p/7 the process is you send your proof DURING the session where you send them the product code from inside the shipped container... so your proof is linked to your individual process and, I suppose, a "case number" for that individual product code Sending anything in advance is not going to help, since it is not linked to the product code you find with your order ... View more

>bought the Student and Teacher Edition of CS5 Master Collection (Windows) from the Adobe 800 Just an FYI - There are TWO versions... the $899 version you may buy direct from Adobe... the $599 version you may buy ONLY from a store directly connected to a University I know this because after looking at the Adobe page that shows $599 Master Collection http://www.adobe.com/education/students/studentteacherlicensing/school_listing.html I called Adobe at 800-585-0774 and was told they do NOT sell the $599 version direct to anyone... I must use the store affiliated with my University ... View more

Start here http://forums.adobe.com/community/acrobat Or here http://forums.adobe.com/community/adobe_reader_forums ... View more

tshirk wrote: And that is the problem, when I enter the product code, it says the product code is invalid.  I can never get beyond step 1. Well, the store I use (affiliated with Washington State U) has now changed their possible sale date to May 20 Hopefully, by the time I am able to buy, Adobe will have this problem fixed and the serial number process will work Until then... I guess I'm going to have to take a look at the software that came with my Canon Vixia, to see what it will do with the AVCHD files ... View more

Courtney00123 wrote: I got mine today and installed just fine. The adademic stuff was delt with I ordered it 3 weeks go. So, just to be sure we're talking about the same thing... What you ordered did NOT come with a serial number, so you had to go to https://www.identit-e.com/default/index/welcome/p/7 to have a serial number sent to you? If the version you ordered DID have a serial number, and you did not have to go to the link above, you do not have the version that is being discussed here ... View more

According to this https://www.identit-e.com/default/index/welcome/p/7 you only send proof AFTER you have the product, because the first step is... Step 1—Identify Your Product The product you purchased will contain a unique product code that can be found printed on or placed inside the product box. You will be asked to enter this product code to start the eligibility verification process. This is, of course, for the "lowest cost" version, not the version generally available at any Education store You may only buy this version if your particular organization has a signed agreement with Adobe That is the version I plan to buy, just as soon as the WSU affiliated store has product to sell... but instead of selecting priority shipping, I may just use standard ground shipping to give Adobe a few more days to fix the problem ... View more

VERY interesting! As soon as the education store I use has stock to sell (has an agreement with Washington State Univ for the "low" cost version) I plan to order CS5 Master Collection... which, I understand, requires me to email Adobe with a "proof of purchase" code from inside the box to then receive a serial number for the install Hopefully, by time I can order (might be May 7, if their stock from Adobe arrives as scheduled) and then the box arrives, this problem will be fixed at Adobe and I will receive a serial number in a timely fashion AND it will work to install ... View more

CS5 User Guides - Right click PDF link to save to your computer http://help.adobe.com/en_US/PremierePro/CS5/Using/index.html http://help.adobe.com/en_US/AfterEffects/CS5/Using/index.html http://help.adobe.com/en_US/Encore/CS5/Using/index.html ... View more

I of course do not know how it was done, but some of the Premiere forums have a "Search THESE Forums" box (emphasis mine) http://forums.adobe.com/community/premiere ... View more

Many previous price discussions... bottom line is VAT adds some, and Adobe price decision adds the rest Also... this space is provided by Adobe, for users to help each other... nobody here from Adobe marketing to answer your question ... View more

>gets "snippy" because they can't get an answer from a developer in a forum of users Ah well... about the same as a user who asks "why won't my file load" with no information about the type of file or the exact error message... and then they get upset when people ask for details... or receive the message to read the manual to find out what kinds of files are supported ... View more

>Am I wrong I am just another user, so what I would say is something like... This is a user to user forum, and you are asking a network administrator question that is unlikely to be answered here... unless, of course, some other user is also a network administrator and has an answer I suggest you search the Adobe knowledgebase at http://www.adobe.com/cfusion/search/index.cfm?cat=support&loc=en_us or call Adobe support to ask for developer information Bottom line... you can't stop anyone from asking any question... so providing at least some help or a direction is better than none ... View more

You are in the wrong place... this place is to discuss the operation of the forums, not software Click the "Adobe Forums" link above-left and then scroll until you find the correct forum Also, the SPACE here is provided by Adobe... for other USERS like you to try and help each other ... View more