Both of those use an AMD processor... it may be different now, but in the past I have read in these forums that an Intel cpu is better for video editing due to the architecture that includes commands that are not in an AMD ... View more

People who work in a support center for ANY company deal with the instructions they are given... not with company policy... Do what Nancy said if you want to find the CEO ... View more

1 - most of the people who post here do not work for Adobe 2 - the few Adobe employees who post here are support, not policy makers   Sorry, but writing here isn't going to reach anyone with the authority to make changes to policy   PS - Adobe is not the only company with changed and/or restrictive policies   A very long time ago I had a version of Microsoft Office that did everything I needed... then Microsoft made a MAJOR change to Windows, and I had to buy a new version of MS Office   I'm sure there are other companies that have done similar things ... View more

Change plan https://helpx.adobe.com/manage-account/using/change-plan.html may do what you want ... View more

Two ideas that MAY work to install and/or run old programs in Windows 10 or Windows 11 -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window -and/or select Run as Administrator to assign FULL Windows permissions -also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html   NOTE I have 4 very old IGT Slot games that I installed on Win11 (32bit x86 mode on 64bit OS) I did not have to select a compatibility mode or run as Admin... Win11 just accepted them So in my experience Microsoft has done a very good job with backwards compatibility Program EXE dated 10-07-2015 Game of the Gods Program EXE dated 03-06-2012 Diamond Galaxy Program EXE dated 11-18-2011 Lucky Larry Program EXE dated 08-04-2010 Wolf Run ... View more

Do you have a program to make a FULL backup of your C: drive in case the upgrade does not work?   And by full backup I do not mean just copying the files to a backup drive, I mean a 'clone' of the C: drive that will allow you to do a restore to put the drive back to exactly how it was before you started   Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work... I have had to do this once when a program install didn't work properly (a different program, not Adobe) and I had to do a restore due to my drive being SO messed up that I couldn't even uninstall the bad program . This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer requires extra steps due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware) . There are several backup and restore programs available . The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm Note that I get NO benefit if you buy the program, I only use it and like what it does Version 3+ allows restoring to a larger drive and expanding the partition to fit . Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, the program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything . I do a backup a couple times a year to a second internal drive... the backup of my C drive is 'about' 45Gig in one file... depending on the space used on your C drive you should be able to do a backup to a USB flash drive that has enough capacity... 128Gig flash drives don't cost a lot . I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore ... View more

For serial number programs you may download only if you bought direct from Adobe -Log in to your Adobe account and click this link https://account.adobe.com/products --you do, of course, need to log in using the account you used for your purchase --IF a download is available there will be a Download button under the program name   That does not mean a program from 2020 will install on your new Mac ... View more

Managing activations online is only for cloud programs, not serial number programs   You are allowed 2 activations... if you can't DE-activate due to a dead computer nobody, not even Adobe can help ... View more

That version is no longer supported and nobody, not even Adobe support, may offer any help   If the DE-activation did not work properly there is no way to activate again ... View more

When you ask a question you always need to provide some basic information -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542 -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470 -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1 ... View more

I have not used this so you will need to check to see if what you want is interesting Free pictures-sounds-video https://pixabay.com/ ... View more

Now that everything on your new computer is working, you need to think about a FULL system backup   Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work... I have had to do this once when a program install didn't work properly (a different program, not Adobe) and I had to do a restore due to my drive being SO messed up that I couldn't even uninstall the bad program . This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer requires extra steps due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware) . The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm Note that I get NO benefit if you buy the program, I only use it and like what it does Version 3+ allows restoring to a larger drive and expanding the partition to fit . Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, the program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything . I do a backup a couple times a year to a second internal drive... the backup of my C drive is 'about' 45Gig in one file... depending on the space used on your C drive you should be able to do a backup to a USB flash drive that has enough capacity... 128Gig flash drives don't cost a lot . I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore ... View more

>accidentally signed up   Your son, and you, now know that you DO NOT enter your credit card number in a computer screen unless you mean for that card to be charged ... View more

Won't help the original person, but losing everything could have been prevented   Hardware crashes or virus infections or simple software problems happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new setup or major program addition makes it easy to go back a step if something doesn't work... I have had to do this once when a program install didn't work properly (a different program, not Adobe) and I had to do a restore due to my drive being SO messed up that I couldn't even uninstall the bad program . This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer requires extra steps due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware) . The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm Note that I get NO benefit if you buy the program, I only use it and like what it does Version 3+ allows restoring to a larger drive and expanding the partition to fit . Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, the program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything . I do a backup a couple times a year to a second internal drive... the backup of my C drive is 'about' 45Gig in one file... depending on the space used on your C drive you should be able to do a backup to a USB flash drive that has enough capacity... 128Gig flash drives don't cost a lot . I have actually done this restore one time... when a program I bought had a faulty installer that totally mangled the Windows registry... I had done a restore before installing the bad program so I did not lose anything when I had to do the restore ... View more

I remember that question... so I will reply the same as I did before   About video cards https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html https://www.pugetsystems.com/solutions/video-editing-workstations/adobe-premiere-pro/hardware-recommendations/ ... View more

For serial number programs you may download only if you bought direct from Adobe -Log in to your Adobe account and click this link https://account.adobe.com/products --you do, of course, need to log in using the account you used for your purchase --IF a download is available there will be a Download button under the program name ---download file(s) to an external drive (or two) to be sure you always have what you need ---since Adobe DOES sometimes remove very old downloads from their file server -if you did not buy direct from Adobe you must find your original install -if you have an Education or volume license you MUST use your original media --the link for an Education or volume license download is not available at all -if you bought and lost a CD/DVD disc Adobe does not provide a replacement ... View more

What old system... exactly what is the error message?   Is that old system Windows 7?   IF win7... TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html -If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html -https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113 -https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2 ... View more

This is a public forum, not Adobe support... you need to contact chat ... View more

Log in to your Adobe account and click this link https://account.adobe.com -do you see the subscription that you expect?   Here's your Hint... if you bought from Apple or Google Play you need to contact that store ... View more

Deleted from where... cloud storage or your computer drive?   ... View more

You have just learned a very important lesson... DO NOT enter a credit card number if you don't know what you are doing ... View more

Exactly what program do you mean? ... View more

>old laptop: Win 7 - started it today after ~6 years on the attic. CS5 runs, but refuses to deactivate.   TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html -If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html -https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113 -https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2 ... View more

This is a public forum, not Adobe support... other users can't help To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html   For anyone else reading this . Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need . Also... You are allowed ONE trial per account... if you have already had a trial, and you sign up for another trial, you will be charged immediately . If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription . RENEWAL IS AUTOMATIC UNTIL YOU CANCEL . See the picture kglad posted in the 3rd reply https://community.adobe.com/t5/account-payment-plan-discussions/i-will-never-use-adobe-ever-again-cancelation-fee/td-p/15491420 . Also see https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html?linkId=100000384914568 ... View more