See my Oct 23 answer here Computer Advice - Adobe Community - 14938138 ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Video Lounge forum ... View more

What program is this about? When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Account forum   Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

Kglad and I have both said this is a public forum, not Adobe support   You need to follow the directions we have both given to contact Adobe support   Nobody here can see your account to give you any personal information ... View more

Server won't connect -https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-installing-or-updating-adobe-apps/td-p/14667078   TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html -If you have Windows 7 be sure to do the EASYFIX.MSI in step 2 of the above link -test your browser https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html -https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html -https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error113 -https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2 ... View more

Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

Not 100% current, but may help... includes recommendation links from Puget Systems... copied from Peru Bob... NOTE - go to the Puget site to see their CURRENT information https://community.adobe.com/t5/video-hardware/premiere-pro-hardware-articles-to-read-before-you-buy-or-build/m-p/11557686 ... View more

Previous discussion Is Rush going to get updated, replaced or disconti... - Adobe Community - 14832737 ... View more

When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum ... View more

Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

What update? When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum ... View more

Are you using an Adobe program to run the slideshow? ... View more

For serial number programs you may download ONLY if you bought direct from Adobe via download -Log in to your Adobe account and click this link https://account.adobe.com/products --IF a download is available there will be a Download button under the program name ---as always, write the serial number in a text file AND copy that text file and the ---download file(s) to an external drive (or two) to be sure you always have what you need ---since Adobe DOES sometimes remove very old downloads from their file server -if you did not buy direct from Adobe via download you must find your original install -if you have an Education or volume license you MUST use your original media --the link for an Education or volume license download is not available at all -if you bought a disc and don't have a drive you will need to buy an external USB drive -if you bought and lost a disc Adobe does not provide a replacement via download -if you bought a download from a 3rd party vendor you will need to contact that vendor ... View more

When you post a question you always need to tell the Adobe program you are using There are MANY programs in a full subscription, plus other non-subscription programs Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the correct forum ... View more

Go to the link Kglad supplied and enter AGENT in the chat window   ... View more

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html -or have Adobe support cancel your subscription using the "autoOpen" Chat link in my previous reply -Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee -This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription -Not using the program(s) does not mean you do not have to pay ... View more

Do you only have PDF files, or do you have the source documents used to make the PDF files? ... View more

If you are sure the charge is on an email that you never had, contact the fraud people at your credit card   Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

For anyone else reading this, When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription -LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information -And the difference between an actual Monthly subscription and Annual paid Monthly My Oct 4 2023 reply here discusses the different payment plans https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040 AND https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellation-terms/td-p/12648724 https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html ... View more

You need to read and do what I said on the 17th ... View more

Laptop ideas https://www.laptopmag.com/articles/best-laptops-for-video-editing   Not 100% current, but may help... This has some laptop discussion, and includes 2 recommendation links from Puget Systems... copied from Peru Bob... NOTE - go to the Puget site to see their CURRENT information https://community.adobe.com/t5/video-hardware/premiere-pro-hardware-articles-to-read-before-you-buy-or-build/m-p/11557686 ... View more

How to install when you have a subscription and a problem NOTE: I read a report that the Opera browser does not work properly NOTE: the alternate download link in this link works better for some people install the cc desktop app using the "alternative download links" at the bottom of this If that works for you, use the Cloud manager to install your programs https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html ... View more

You need to ask program questions in the forum for the program you are using To ask in the forum for your program please start at https://community.adobe.com/ Moving from Using the Community (which is about the forums) to the Payment forum   Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more