Nobody here in a public forum can see your account information Help Center https://helpx.adobe.com/support.html is a good place to start What do you see for your account at https://account.adobe.com/ This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

If you cancel in less than 14 days from starting you do not pay a fee... if you cancel AFTER 14 days you pay 1/2 of the remaining time   To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html -or have Adobe support cancel your subscription using the "autoOpen" Chat link below -Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee -This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription -Not using the program(s) does not mean you do not have to pay   This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription -LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information -And the difference between an actual Monthly subscription and Annual paid Monthly My Oct 4 2023 reply here discusses the different payment plans https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040 AND https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellation-terms/td-p/12648724 https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html   This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

Solved: Motion Tracking in Premiere Elements 2025 - Adobe Community - 14901347 ... View more

Nobody here in a public forum can see your account information This space is provided by Adobe, but this is not Adobe support This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below Do be aware that wait times are sometimes long before an agent responds . You MUST make sure that your browser does NOT block ads, scripts, or pop-ups You MUST also allow 'cookies' in your web browser for the link to work This will NOT work if you are using a VPN . This link will go directly to the chat option https://helpx.adobe.com/contact.html?rghtup=autoOpen Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent in the lower right, without the quote " " marks or X (aka Twitter) tweet @AdobeCare . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730   ... View more

Adobe support will no longer reset an activation count... if you can't DE-activate (lost or crashed computer) and you are receiving an 'activations are used up' message there is no solution ... View more