We've been able to reproduce the issue in-house and are working on getting a fix out to customers asap. Thanks, Adam ... View more

A couple things to try: 1. Update to 10.8.5 (from 10.8.2 which you are currently running) - this will ensure you have the latest graphics drivers available for your hardware if the crashes continue after the OS update... 2. Go to the Photoshop > Preferences > Performance and click on Advanced Settings... under Graphics Processor Settings. From there, disable Use OpenCL. Then quit and re-launch the application. If the crashes continue to occur after trying both of the above, please let me know. Thanks, Adam ... View more

Some people have reported that uninstalling 14.2.1 (PS CC) then re-installing it helps performance with PS CC 2014.  Have you tried that?  I'm curious if there's a component being installed or overwritten that's causing (one of) the performance issues described above. And yes, when the app is running slow, please check Task Manager to see how much CPU Photoshop is using and if there are other processes that could be competing with PS with heavy CPU usage.  If you want to take it a step further, activate the read I/O and write I/O columns in task manager to see if there's heavy disc access either by PS or another process when PS is performing slowly. ... View more

Is anyone who is experiencing performance issues on Windows OS with PS CC 2014 located anywhere near the SF bay area or silicon valley (or anywhere west of the rockies if all else fails)?  If so, I'd like to visit to try to diagnose this.  There are a handful of issues that have been reported and I'm working on trying to get them isolated.  If you're interested in helping, feel free to contact me directly via email:  first name dot last name at adobe dot com Thanks, Adam ... View more

That's correct.  The Shake Reduction slowdown is unrelated to the general performance issues being reported above.  That issue only occurs on systems with less than 8 cores. ... View more

Trevor:  I'm mainly looking for Windows users who are seeing performance issues in 15.0 compared to 14.2.1.  I've tested 4 different desktops and 2 laptops (most running Win 8.1, two running Win 7) and I have yet to find a system that shows the problem. Another test for those following along at home:  at the root of the app directory, there's a file called "sniffer.exe".  Quit PS, re-name the file to "~sniffer.exe" and re-launch the app.  Does that help with performance?  If not, quit the app and change the name back to the default (sniffer.exe). Thanks again, Adam ... View more

Any anti-virus software running?  Also, does performance get better if the info palette is hidden? ... View more

A couple more questions: 1.  By default, do you have the info palette visible? 2.  Is Generator enabled? Also I'd like some volunteers to help me debug this.  If you're interested in working with me to get this resolved, please contact me directly:  first name dot last name at adobe dot com Thanks, Adam ... View more

Any other applications running and active at the same time as PS?  Or does the slowdown also occur if PS is the only application running? ... View more

Thanks for the detailed reply.  One more question: have you tried disabling Font previews (Type > Font Preview Size > None)? ... View more

A couple questions for Windows users: 1.  What specifically is slower compared to 14.2.1?  Everything?  Or specifically interacting with elements on canvas? 2.  Does it get better if you leave PS idle for a few minutes after launch? 3.  When performance is poor, what does Task Manager report for Photoshop CPU usage? 4.  Have you tried un-installing and re-installing 14.2.1? (this has helped some people with performance issues on Windows OS) Any more information would be greatly appreciated. Thanks, Adam ... View more

Is everyone who is experiencing sluggishness with PS CC 2014 on Mac using files that contain text layers?  This is a critical data point I'd like to have. Thanks, Adam ... View more

We have a plugin that we think mitigates both the keystrokes and polygon lasso tool issues in CS6 and CC on OS X (when using brush-based tools with a stylus/tablet device). You can grab the plug-in here:  http://bit.ly/NzQly1 Then drop it into your plugins folder (works with CS6 and CC, but you'll need one copy for each app's plug-in folder).  Note the name of the plug-in is the WhiteWindowWorkaround - that's because the patch that prevents that issue from occuring is also included in the same plug-in package (the old one is v1.0.5, the new one is v1.0.6). Please let me know if this helps with the issues you've been seeing as well as any potential side effects. Thanks for your patience with this, Adam ... View more

The only way to confirm that the plug-in is loaded and active is to check Help > System Info and scroll to the bottom of the data in that dialog. Under optional and third party plug-ins you should see WhiteWindowWorkaround 1.0.6 Copyright 2013-2014 - from the file "WhiteWindowWorkaround.plugin" If that isn't there, then the plug-in isn't loading. Note that you'll need to manually add the plug-in to your plug-ins folder to get it to load (then quit and restart the app). Thanks, Adam ... View more

I have some good news. We have a plugin that we think mitigates the keyboard shortcut issue in CS6 and CC on OS 10.9.x (when using brush-based tools with a stylus/tablet device). You can grab the plug-in here: http://bit.ly/NzQly1 Then drop it into your plugins folder (works with CS6 and CC, but you'll need one copy for each app's plug-in folder). Note the name of the plug-in is the WhiteWindowWorkaround - that's because the patch that prevents that issue from occuring is also included in the same plug-in package. Please let me know if this helps with the issues you've been seeing as well as any potential side effects. Thanks for your patience with this, Adam ... View more

I have some good news.  We have a plugin that we think mitigates the focus issue in CS6 and CC on OS X (when using brush-based tools with a stylus/tablet device).  You can grab the plug-in here:  http://bit.ly/NzQly1 Then drop it into your plugins folder (works with CS6 and CC, but you'll need one copy for each app's plug-in folder).  Note the name of the plug-in is the WhiteWindowWorkaround - that's because the patch that prevents that issue from occuring is also included in the same plug-in package. Please let me know if this helps with the issues you've been seeing as well as any potential side effects. Thanks for your patience with this, Adam ... View more

It is a far from perfect solution, but if you're willing to work in 30Hz the Seiki 39" 4K monitor is selling for ~$500.  You'll need a modern video card with an HDMI port to drive it, but we've found they work ok for testing and development. ... View more

If you own a HiDPI display and you're interested in helping us improve the UI on Windows for Photoshop on that class of display devices, please contact me directly: first name dot last name at adobe dot com Thanks, Adam ... View more

We're currently working with both Intel and MS to get a solution out to users (via a driver update).  I've found that if I restart my Surface Pro 2 and then launch Photoshop quickly after the restart that sometimes the GPU works without failing.  This is the only workaround I have for this at this time. ... View more

Crash report data (while helpful) isn't what I'm looking for here.  I'm looking for system console log data.  It looks like this: Note that this is a screenshot from 10.8.5, but it should look pretty similar under 10.9.  Also note that the slow performance/freeze/hang issue is different than the "keyboard shortcuts stop working issue" also found on 10.9.  Please do not confuse the two issues as I'm trying to diagnose why PS is having performance issues under 10.9.  It is possible that when the application does slow down or freeze that many messages are being logged to the console log above.  I'd like someone to confirm that if possible. Thanks again for everyone's help with this, Adam ... View more

Please take a look at the console log while Photoshop is having performance issues (to use Console, go to Applications/Utilitlies/Console and launch the app - set it to show all messages.   What (if anything) is being logged there while Photoshop runs? Thanks, Adam ... View more

I'd like to know if the issue occurs when Photoshop is the only application running on the system.  I'd also like to know if the issue occurs when a mouse is used to drive the app instead of stylus/tablet.  Does this only occur when using a tablet device? Also, how much free space do you have on your OS volume?  I found the OS to start freezing even when I had ~60GB free on the OS volume.  Thought it was my hardware, but I'll check more tomorrow when I have access to the machine (MacPro 2x6core).  I do not see this problem on a newer iMac (w/fusion drive) or my Retina MBP. A couple things to try: 1.  Check if Adobe Drive is enabled in File Handling prefs - if it is, disable it 2.  Also in File Handling prefs, try disabling Automatically save recovery information Do either of those things help overall performance? Thanks, Adam ... View more

We're working on a fix for this so that those who were able to use GL/GPU in 14.0 will continue to be able to do so.  If you're interested in working directly with me to help us identify and test a solution, please contact me directly (my contact info can be found early in this thread). With any luck we'll have a solution in place ASAP. Thanks, Adam ... View more

A quick update on this. premdharma was able to resolve his issue by removing optional plug-ins (from 13.0) that are for some reason loading in 14.1.x.  Specifically, he had the Disable OpenGL Drawing plug-in installed which was shutting down GPU functionality on his system. Thanks, Adam ... View more

If people are still experiencing issues with 14.1.1 + GPU that they didn't see in 14.0 please contact me directly so we can work on this: travlin_adam at yahoo dot com Thanks, Adam ... View more

We just released an update (14.1.1) that addresses this issue for Mac users (Windows users who continue to experience any GPU-related issues should rename sniffer.exe for the time being).  For more information on the update please visit:  http://blogs.adobe.com/crawlspace/2013/09/photoshop-cc-14-1-1-update-now-available.html Thanks, Adam ... View more

I'm running PS CC 14.1 on Mac systems with nVidia Geforce 650M and 680 GTX cards with full GPU capabilities. This appears to be a Mac OS X problem only - is anyone experiecing this issue running Windows? Here's a possible workaround if you are seeing this: Try logging out and back into your user account (or better yet, restarting your system), then launch PS while resetting the preferences (shft-opt-cmd during launch).  Now check Performance preferences in PS and see if the card is recognized and GPU features are working as expected. If this doesn't work to mitigate the issue, please post your system specs here (OS, video card GPU, Mac model) and we'll see if we can reproduce the issue here. Thanks, Adam ... View more

DapJer:  please do contact me directly (my email should be in the thread above) as I'm still looking for more people to work with on this issue. There are a couple of tests I'd like people who are experiencing this issue to try... Try (one at a time): 1.  Navigate to Preferences > Plug-Ins and disable both Allow Extension to Connect to the Internet and Load Extension Panels (quit and re-launch the app after making this change) 2.  Preferences > Interface and re-enable Open Documents as Tabs Try #1 and see if the problem still occurs.  If it does, re-enable both extension settings in the Plug-ins preferences panel (quit and re-launch the app) and then try #2. If the hang continues to occur in either case, please let me know. Thanks, Adam ... View more

We're still working on this, but I'm looking for more information from everyone experiencing this.  Do you use PS with the application frame on or off? Thanks, Adam ... View more