Been using NAS for Lightroom CLassic storage for a decade. This works absolutely perfectly as long as you connect it right for your Operating System which is nowadays smb for both Mac and Windows and use a good NAS. You won't get an official answer since there are too many variables involved that can mess things up. Just saying NAS doesn't help since you could be connecting over wifi instead of ethernet (wifi can be unstable), you could be using the wrong unsupported network protocol (nfs and AFP are not really supported anymore by Apple), you could have a unstable NAS device (many reasons possible for this), and many other causes for problems that have nothing to do with Lightroom.
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