Re: 70-90 images needed for kids photo book, what ...

WendellaBee · ‎Feb 16, 2017

Done.

WendellaBee · ‎Feb 14, 2017

Hi JK, If the Adobe ID you are using on the forums is the same as the account you use to sign into Adobe Stock I see that you have 22 available credits and you will receive 10 credits on 2/22/17. EBQ

WendellaBee · ‎Feb 13, 2017

Hi JK, Your renewal date is the 22nd of the month. Please check back EOD on the 22nd. EBQ

WendellaBee · ‎Feb 13, 2017

Hi AG, Yes, when you closed your subscription those credits were cancelled. You would still be allowed to purchase assets individually. EBQ

WendellaBee · ‎Jan 31, 2017

Hello JG, I've reviewed your account and see that you've used credits from the past two months. You can review your licenses under license history on the Adobe Stock website. You can cancel via https://accounts.adobe.com. Please note that you signed up for an annual subscription and will be responsible for the remainder of the contract fee if you cancel before the end of your subscription contract. EBQ

WendellaBee · ‎Jan 30, 2017

Hello, Please visit Creative Cloudグループ版 | Adobe Creative Cloud法人向け for more information. EBQ

WendellaBee · ‎Jan 26, 2017

Hi R.O., Thank you for contacting us. The engineering team hasn't been able to reproduce this issue and without further information from customers like yourself we cannot provide a lot of assistance until we can find the cause. Here are a couple of suggestions. Try disabling any browser plug-ins you might be running. Start by turning all off and see if the site behaves correctly. Then I would turn your plug-ins on and off individually to narrow down the culprit, if this is the cause. If this works and you can identify a plug-in causing the issue let us know. Also, some users have found that running the browser in private mode/incognito has been helpful in some cases. We would really like to see this issue as it occurs and if you can spare a little time to show us, we would show you our appreciation. Please PM me if you have time to do this. EBQ

WendellaBee · ‎Jan 23, 2017

Hi J.D., What operating system and browser are you running? Is this only occurring on the Adobe Stock website or does it occur on other sites? What happens if you switch your browser to incognito or private mode? EBQ

WendellaBee · ‎Jan 20, 2017

Hi NB, I've granted you a credit for the image. You'll see the credit the next time you sign into Adobe Stock. EBQ

WendellaBee · ‎Jan 20, 2017

Please provide the file ID numbers for the assets you accidentally licensed. EBQ

WendellaBee · ‎Jan 19, 2017

Hi Ted, You can delete it from your library, but the image will remain in your license history. I have granted you a credit for this image. You will see the credit the next time you sign into Adobe Stock. EBQ

WendellaBee · ‎Jan 19, 2017

Sending you a P. M. EBQ

WendellaBee · ‎Jan 17, 2017

Hi TJ, Please contact our support team for assistance - Contact Customer Care EBQ

WendellaBee · ‎Jan 11, 2017

Hi Josh, I do understand the concern here and we are working on improving the messaging for customers that sign up for first month free. I also see that you used your subscription for three months after signing up. EBQ

WendellaBee · ‎Jan 10, 2017

Hi FEK, We are working on a solution for the accidental licensing issue, but I have no ETA yet. I have granted you two credits for the two images you mentioned. You'll see these credits the next time you sign into Adobe Stock. When you licensed these images did you purchase from the image thumbnail, where the little cart icon appears when you mouseover the image? EBQ

WendellaBee · ‎Jan 04, 2017

Hi EA, We would really like to find out why you are experiencing this slowness, because we have not been able to duplicate this issue. Please respond to the PM I am sending you. We appreciate your help with this matter. EBQ

WendellaBee · ‎Jan 03, 2017

Hi MN, You're signed up for the Adobe Photography subscription. This is not an Adobe Stock issue. EBQ

WendellaBee · ‎Jan 03, 2017

Hi Talia, I've granted you credits for the two images. You'll see then the next time you sign into Adobe Stock. EBQ

WendellaBee · ‎Jan 03, 2017

Hi BB, I've granted you two credits for the images that you accidentally licensed. You'll see these credits the next time you sign into the Adobe Stock website. EBQ

WendellaBee · ‎Jan 03, 2017

Hi CC, I see that you were granted a credit for this image on 12/22. EBQ

WendellaBee · ‎Jan 03, 2017

Hi Talia, Please provide the ID#s of the items you accidentally licensed. EBQ

WendellaBee · ‎Dec 15, 2016

Hi Sam, The Stock site was having some issues this morning that have been resolved, you should be able to search now. Regarding the white page, I'm sending you a P.M. EBQ

WendellaBee · ‎Dec 12, 2016

Hi Paul, Thank you for this information. I will pass it on to the engineering team. EBQ

WendellaBee · ‎Dec 09, 2016

Hi Rich, This has been reported to our engineering team. Thank you for bringing it to our attention. I understand you not wanting to change your default browser, however I do not have an ETA for the fix for this. I'll update this thread when I have more information. EBQ

WendellaBee · ‎Dec 09, 2016

Hi Joe, I've granted you a credit for the image. You'll see the credit in the Adobe Stock site navbar the next time you sign into Adobe Stock. EBQ

WendellaBee · ‎Dec 09, 2016

Hi Joe, What is the ID # of the image, please? EBQ

WendellaBee · ‎Dec 01, 2016

Hi Tanner, I've granted you a credit for that image. You'll see the credit the next time you sign into Adobe Stock. EBQ

WendellaBee · ‎Nov 21, 2016

Actually Karla, there was a mix up and typically the free team images are supposed to expire after a month, yours will not. EBQ

WendellaBee · ‎Nov 21, 2016

Hi Karla, Premium are not covered by the free images. Free images are only for standard licensing. EBQ

WendellaBee · ‎Nov 21, 2016

Hi Karla, I looked at your team account. There was an issue where your team's free licenses had expired prematurely. I have granted your team the 10 free images and they will expire one year from today. I apologize for this inconvenience. Please note that you also have ten free images for your personal account. After 30 days you will be charged on a monthly basis unless you cancel within the first month. EBQ

WendellaBee

WendellaBee

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